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Disconfirmation Effect on Online Rating Behavior: A Structural Model

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Cited by:

  1. Cheng Zhao & Chong Alex Wang, 2023. "A cross-site comparison of online review manipulation using Benford’s law," Electronic Commerce Research, Springer, vol. 23(1), pages 365-406, March.
  2. Xiang Hui & Tobias J. Klein & Konrad Stahl, 2021. "When and Why Do Buyers Rate in Online Markets?," CRC TR 224 Discussion Paper Series crctr224_2021_267v1, University of Bonn and University of Mannheim, Germany.
  3. Christoph Rohde & Alexander Kupfer & Steffen Zimmermann, 2022. "Explaining reviewing effort: Existing reviews as potential driver," Electronic Markets, Springer;IIM University of St. Gallen, vol. 32(3), pages 1169-1185, September.
  4. Yue Guan & Yong Tan & Qiang Wei & Guoqing Chen, 2023. "When Images Backfire: The Effect of Customer-Generated Images on Product Rating Dynamics," Information Systems Research, INFORMS, vol. 34(4), pages 1641-1663, December.
  5. Mingwen Yang & Zhiqiang (Eric) Zheng & Vijay Mookerjee, 2021. "The Race for Online Reputation: Implications for Platforms, Firms, and Consumers," Information Systems Research, INFORMS, vol. 32(4), pages 1262-1280, December.
  6. Yipu Deng & Jinyang Zheng & Warut Khern-am-nuai & Karthik Kannan, 2022. "More than the Quantity: The Value of Editorial Reviews for a User-Generated Content Platform," Management Science, INFORMS, vol. 68(9), pages 6865-6888, September.
  7. Zhijun Yan & Lini Kuang & Liangfei Qiu, 2022. "Prosocial behaviors and economic performance: Evidence from an online mental healthcare platform," Production and Operations Management, Production and Operations Management Society, vol. 31(10), pages 3859-3876, October.
  8. Kunpeng Zhang & Wendy Moe, 2021. "Measuring Brand Favorability Using Large-Scale Social Media Data," Information Systems Research, INFORMS, vol. 32(4), pages 1128-1139, December.
  9. Yi-Jen (Ian) Ho & Sanjeev Dewan & Yi-Chun (Chad) Ho, 2020. "Distance and Local Competition in Mobile Geofencing," Information Systems Research, INFORMS, vol. 31(4), pages 1421-1442, December.
  10. Jürgen Neumann, 2021. "When Biased Ratings Benefit the Consumer - An Economic Analysis of Online Ratings in Markets with Variety-Seeking Consumers," Working Papers Dissertations 77, Paderborn University, Faculty of Business Administration and Economics.
  11. Wagner, Gerhard & Schramm-Klein, Hanna & Steinmann, Sascha, 2020. "Online retailing across e-channels and e-channel touchpoints: Empirical studies of consumer behavior in the multichannel e-commerce environment," Journal of Business Research, Elsevier, vol. 107(C), pages 256-270.
  12. Marios Kokkodis & Theodoros Lappas, 2020. "Your Hometown Matters: Popularity-Difference Bias in Online Reputation Platforms," Information Systems Research, INFORMS, vol. 31(2), pages 412-430, June.
  13. Mingwen Yang & Zhiqiang (Eric) Zheng & Vijay Mookerjee, 2019. "Prescribing Response Strategies to Manage Customer Opinions: A Stochastic Differential Equation Approach," Information Systems Research, INFORMS, vol. 30(2), pages 351-374, June.
  14. T. Ravichandran & Chaoqun Deng, 2023. "Effects of Managerial Response to Negative Reviews on Future Review Valence and Complaints," Information Systems Research, INFORMS, vol. 34(1), pages 319-341, March.
  15. Zibo Liu & Zhijie Lin & Ying Zhang & Yong Tan, 2022. "The Signaling Effect of Sampling Size in Physical Goods Sampling Via Online Channels," Production and Operations Management, Production and Operations Management Society, vol. 31(2), pages 529-546, February.
  16. Codruta Adina Baltescu, 2020. "The Relevance Of Online Reviews For The Development Of Restaurant Industry," Annals - Economy Series, Constantin Brancusi University, Faculty of Economics, vol. 1, pages 42-47, February.
  17. Marios Kokkodis & Theodoros Lappas & Gerald C. Kane, 2022. "Optional purchase verification in e‐commerce platforms: More representative product ratings and higher quality reviews," Production and Operations Management, Production and Operations Management Society, vol. 31(7), pages 2943-2961, July.
  18. Dominik Gutt & Jürgen Neumann & Steffen Zimmermann & Dennis Kundisch & Jianqing Chen, 2018. "Design of Review Systems - A Strategic Instrument to shape Online Review Behavior and Economic Outcomes," Working Papers Dissertations 42, Paderborn University, Faculty of Business Administration and Economics.
  19. Jinyang Zheng & Fei Ren & Yong Tan & Xi Chen, 2020. "Optimizing Two-Sided Promotion for Transportation Network Companies: A Structural Model with Conditional Bayesian Learning," Information Systems Research, INFORMS, vol. 31(3), pages 692-714, September.
  20. Zheyin (Jane) Gu & Xinxin Li, 2023. "Social Sharing, Public Perception, and Brand Competition in a Horizontally Differentiated Market," Information Systems Research, INFORMS, vol. 34(2), pages 553-569, June.
  21. Dirk van Straaten & Vitalik Melnikov & Eyke Hüllermeier & Behnud Mir Djawadi & René Fahr, 2021. "Accounting for Heuristics in Reputation Systems: An Interdisciplinary Approach on Aggregation Processes," Working Papers Dissertations 72, Paderborn University, Faculty of Business Administration and Economics.
  22. Arslan Aziz & Hui Li & Rahul Telang, 2023. "The Consequences of Rating Inflation on Platforms: Evidence from a Quasi-Experiment," Information Systems Research, INFORMS, vol. 34(2), pages 590-608, June.
  23. Christoph Schneider & Markus Weinmann & Peter N.C. Mohr & Jan vom Brocke, 2021. "When the Stars Shine Too Bright: The Influence of Multidimensional Ratings on Online Consumer Ratings," Management Science, INFORMS, vol. 67(6), pages 3871-3898, June.
  24. Patricia L. Moravec & Antino Kim & Alan R. Dennis & Randall K. Minas, 2022. "Do You Really Know if It’s True? How Asking Users to Rate Stories Affects Belief in Fake News on Social Media," Information Systems Research, INFORMS, vol. 33(3), pages 887-907, September.
  25. Jake Hoskins & Shyam Gopinath & J. Cameron Verhaal & Elham Yazdani, 2021. "The influence of the online community, professional critics, and location similarity on review ratings for niche and mainstream brands," Journal of the Academy of Marketing Science, Springer, vol. 49(6), pages 1065-1087, November.
  26. Sarah Bayer & Henner Gimpel & Daniel Rau, 2021. "IoT-commerce - opportunities for customers through an affordance lens," Electronic Markets, Springer;IIM University of St. Gallen, vol. 31(1), pages 27-50, March.
  27. Erfan Rezvani & Christian Rojas, 2022. "Firm responsiveness to consumers' reviews: The effect on online reputation," Journal of Economics & Management Strategy, Wiley Blackwell, vol. 31(4), pages 898-922, November.
  28. Jianqing Chen & Zhiling Guo & Jian Huang, 2022. "An Economic Analysis of Rebates Conditional on Positive Reviews," Information Systems Research, INFORMS, vol. 33(1), pages 224-243, March.
  29. Qian Wang & Michael Chau & Chih-Hung Peng & Eric W. T. Ngai, 2022. "Using the Anchoring Effect and the Cultural Dimensions Theory to Study Customers’ Online Rating Behaviors," Information Systems Frontiers, Springer, vol. 24(5), pages 1451-1463, October.
  30. Heeseung Andrew Lee & Angela Aerry Choi & Tianshu Sun & Wonseok Oh, 2021. "Reviewing Before Reading? An Empirical Investigation of Book-Consumption Patterns and Their Effects on Reviews and Sales," Information Systems Research, INFORMS, vol. 32(4), pages 1368-1389, December.
  31. Yang Jiang & Yi-Chun (Chad) Ho & Xiangbin Yan & Yong Tan, 2022. "What’s in a “Username”? The Effect of Perceived Anonymity on Herding in Crowdfunding," Information Systems Research, INFORMS, vol. 33(1), pages 1-17, March.
  32. Xueke Du & Rui Dong & Wenli Li & Yibo Jia & Lirong Chen, 2019. "Online Reviews Matter: How Can Platforms Benefit from Online Reviews?," Sustainability, MDPI, vol. 11(22), pages 1-20, November.
  33. Kyungmin Park & Stephanie Lee & Shahryar Doosti & Yong Tan, 2023. "Provision of helpful review videos: Effects of video characteristics on perceived helpfulness," Production and Operations Management, Production and Operations Management Society, vol. 32(7), pages 2031-2048, July.
  34. Yicheng Song & Zhuoxin Li & Nachiketa Sahoo, 2022. "Matching Returning Donors to Projects on Philanthropic Crowdfunding Platforms," Management Science, INFORMS, vol. 68(1), pages 355-375, January.
  35. Shengsheng Xiao & Yi‐Chun (Chad) Ho & Hai Che, 2021. "Building the Momentum: Information Disclosure and Herding in Online Crowdfunding," Production and Operations Management, Production and Operations Management Society, vol. 30(9), pages 3213-3230, September.
  36. Hongpeng Wang & Rong Du & Jin Li & Weiguo Fan, 2020. "Subdivided or aggregated online review systems: Which is better for online takeaway vendors?," Electronic Commerce Research, Springer, vol. 20(4), pages 915-944, December.
  37. Wei Chen & Bin Gu & Qiang Ye & Kevin Xiaoguo Zhu, 2019. "Measuring and Managing the Externality of Managerial Responses to Online Customer Reviews," Service Science, INFORMS, vol. 30(1), pages 81-96, March.
  38. Marcello M. Mariani & Michela Matarazzo, 2021. "Does cultural distance affect online review ratings? Measuring international customers’ satisfaction with services leveraging digital platforms and big data," Journal of Management & Governance, Springer;Accademia Italiana di Economia Aziendale (AIDEA), vol. 25(4), pages 1057-1078, December.
  39. Young Kwark & Gene Moo Lee & Paul A. Pavlou & Liangfei Qiu, 2021. "On the Spillover Effects of Online Product Reviews on Purchases: Evidence from Clickstream Data," Information Systems Research, INFORMS, vol. 32(3), pages 895-913, September.
  40. Marios Kokkodis, 2021. "Dynamic, Multidimensional, and Skillset-Specific Reputation Systems for Online Work," Information Systems Research, INFORMS, vol. 32(3), pages 688-712, September.
  41. Anning Wang & Qiang Zhang & Shuangyao Zhao & Xiaonong Lu & Zhanglin Peng, 2020. "A review-driven customer preference measurement model for product improvement: sentiment-based importance–performance analysis," Information Systems and e-Business Management, Springer, vol. 18(1), pages 61-88, March.
  42. Christof Naumzik & Stefan Feuerriegel & Markus Weinmann, 2022. "I Will Survive: Predicting Business Failures from Customer Ratings," Marketing Science, INFORMS, vol. 41(1), pages 188-207, January.
  43. Foster, Joshua, 2022. "How rating mechanisms shape user search, quality inference and engagement in online platforms: Experimental evidence," Journal of Business Research, Elsevier, vol. 142(C), pages 791-807.
  44. Patricia L. Moravec & Antino Kim & Alan R. Dennis, 2020. "Appealing to Sense and Sensibility: System 1 and System 2 Interventions for Fake News on Social Media," Information Systems Research, INFORMS, vol. 31(3), pages 987-1006, September.
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