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Disconfirmation Effect on Online Rating Behavior: A Structural Model

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  1. repec:zib:zbjtwe:v:1:y:2023:i:1:p:26-29 is not listed on IDEAS
  2. T. Ravichandran & Chaoqun Deng, 2023. "Effects of Managerial Response to Negative Reviews on Future Review Valence and Complaints," Information Systems Research, INFORMS, vol. 34(1), pages 319-341, March.
  3. Marcello M. Mariani & Michela Matarazzo, 2021. "Does cultural distance affect online review ratings? Measuring international customers’ satisfaction with services leveraging digital platforms and big data," Journal of Management & Governance, Springer;Accademia Italiana di Economia Aziendale (AIDEA), vol. 25(4), pages 1057-1078, December.
  4. Young Kwark & Gene Moo Lee & Paul A. Pavlou & Liangfei Qiu, 2021. "On the Spillover Effects of Online Product Reviews on Purchases: Evidence from Clickstream Data," Information Systems Research, INFORMS, vol. 32(3), pages 895-913, September.
  5. Cheng Zhao & Chong Alex Wang, 2023. "A cross-site comparison of online review manipulation using Benford’s law," Electronic Commerce Research, Springer, vol. 23(1), pages 365-406, March.
  6. Dirk van Straaten & Vitalik Melnikov & Eyke Hüllermeier & Behnud Mir Djawadi & René Fahr, 2021. "Accounting for Heuristics in Reputation Systems: An Interdisciplinary Approach on Aggregation Processes," Working Papers Dissertations 72, Paderborn University, Faculty of Business Administration and Economics.
  7. Hao Zhang & Mingzheng Wang, 2024. "Tapping vs. Scrolling: Effects of Different Content Acquisition Modes on Content Consumption," Information Systems Frontiers, Springer, vol. 26(5), pages 1835-1855, October.
  8. Arslan Aziz & Hui Li & Rahul Telang, 2023. "The Consequences of Rating Inflation on Platforms: Evidence from a Quasi-Experiment," Information Systems Research, INFORMS, vol. 34(2), pages 590-608, June.
  9. Zibo Liu & Zhijie Lin & Ying Zhang & Yong Tan, 2022. "The Signaling Effect of Sampling Size in Physical Goods Sampling Via Online Channels," Production and Operations Management, Production and Operations Management Society, vol. 31(2), pages 529-546, February.
  10. Marios Kokkodis, 2021. "Dynamic, Multidimensional, and Skillset-Specific Reputation Systems for Online Work," Information Systems Research, INFORMS, vol. 32(3), pages 688-712, September.
  11. Christoph Schneider & Markus Weinmann & Peter N.C. Mohr & Jan vom Brocke, 2021. "When the Stars Shine Too Bright: The Influence of Multidimensional Ratings on Online Consumer Ratings," Management Science, INFORMS, vol. 67(6), pages 3871-3898, June.
  12. Chen, Qin & Jin, Jiahua & Yan, Xiangbin, 2026. "Exploring the relationship between textual reviews and ratings of patients in online healthcare communities: The psychological attribute perspective," Technological Forecasting and Social Change, Elsevier, vol. 223(C).
  13. Anning Wang & Qiang Zhang & Shuangyao Zhao & Xiaonong Lu & Zhanglin Peng, 2020. "A review-driven customer preference measurement model for product improvement: sentiment-based importance–performance analysis," Information Systems and e-Business Management, Springer, vol. 18(1), pages 61-88, March.
  14. Chaoqun Deng & T. Ravichandran, 2024. "Managerial Response to Online Positive Reviews: Helpful or Harmful?," Information Systems Research, INFORMS, vol. 35(4), pages 1802-1823, December.
  15. Pengkun Wu & Eric W. T. Ngai & Yuanyuan Wu, 2023. "Impact of praise cashback strategy: Implications for consumers and e‐businesses," Production and Operations Management, Production and Operations Management Society, vol. 32(9), pages 2825-2845, September.
  16. Patricia L. Moravec & Antino Kim & Alan R. Dennis & Randall K. Minas, 2022. "Do You Really Know if It’s True? How Asking Users to Rate Stories Affects Belief in Fake News on Social Media," Information Systems Research, INFORMS, vol. 33(3), pages 887-907, September.
  17. Codruta Adina Baltescu, 2020. "The Relevance Of Online Reviews For The Development Of Restaurant Industry," Annals - Economy Series, Constantin Brancusi University, Faculty of Economics, vol. 1, pages 42-47, February.
  18. Jake Hoskins & Shyam Gopinath & J. Cameron Verhaal & Elham Yazdani, 2021. "The influence of the online community, professional critics, and location similarity on review ratings for niche and mainstream brands," Journal of the Academy of Marketing Science, Springer, vol. 49(6), pages 1065-1087, November.
  19. Christof Naumzik & Stefan Feuerriegel & Markus Weinmann, 2022. "I Will Survive: Predicting Business Failures from Customer Ratings," Marketing Science, INFORMS, vol. 41(1), pages 188-207, January.
  20. Sarah Bayer & Henner Gimpel & Daniel Rau, 2021. "IoT-commerce - opportunities for customers through an affordance lens," Electronic Markets, Springer;IIM University of St. Gallen, vol. 31(1), pages 27-50, March.
  21. Erfan Rezvani & Christian Rojas, 2022. "Firm responsiveness to consumers' reviews: The effect on online reputation," Journal of Economics & Management Strategy, Wiley Blackwell, vol. 31(4), pages 898-922, November.
  22. Jianqing Chen & Zhiling Guo & Jian Huang, 2022. "An Economic Analysis of Rebates Conditional on Positive Reviews," Information Systems Research, INFORMS, vol. 33(1), pages 224-243, March.
  23. Hui, Xiang & Klein, Tobias & Stahl, Konrad, 2022. "Learning from Online Ratings," CEPR Discussion Papers 17006, Centre for Economic Policy Research.
  24. Marios Kokkodis & Theodoros Lappas & Gerald C. Kane, 2022. "Optional purchase verification in e‐commerce platforms: More representative product ratings and higher quality reviews," Production and Operations Management, Production and Operations Management Society, vol. 31(7), pages 2943-2961, July.
  25. Qian Wang & Michael Chau & Chih-Hung Peng & Eric W. T. Ngai, 2022. "Using the Anchoring Effect and the Cultural Dimensions Theory to Study Customers’ Online Rating Behaviors," Information Systems Frontiers, Springer, vol. 24(5), pages 1451-1463, October.
  26. Tingting Song & Yi-Chun (Chad) Ho, 2025. "Relational Resonance and Content Creation," Management Science, INFORMS, vol. 71(9), pages 7366-7389, September.
  27. Si Xie & Siddhartha Sharma & Amit Mehra & Arslan Aziz, 2024. "Strategic Expectation Setting of Delivery Time on Marketplaces," Information Systems Research, INFORMS, vol. 35(4), pages 1965-1980, December.
  28. Janina Seutter & Jürgen Neumann, 2024. "Reviewing the simple things – How ease of evaluation affects online rating behavior," Working Papers Dissertations 120, Paderborn University, Faculty of Business Administration and Economics.
  29. Heeseung Andrew Lee & Angela Aerry Choi & Tianshu Sun & Wonseok Oh, 2021. "Reviewing Before Reading? An Empirical Investigation of Book-Consumption Patterns and Their Effects on Reviews and Sales," Information Systems Research, INFORMS, vol. 32(4), pages 1368-1389, December.
  30. Christoph Rohde & Alexander Kupfer & Steffen Zimmermann, 2022. "Explaining reviewing effort: Existing reviews as potential driver," Electronic Markets, Springer;IIM University of St. Gallen, vol. 32(3), pages 1169-1185, September.
  31. Yue Guan & Yong Tan & Qiang Wei & Guoqing Chen, 2023. "When Images Backfire: The Effect of Customer-Generated Images on Product Rating Dynamics," Information Systems Research, INFORMS, vol. 34(4), pages 1641-1663, December.
  32. Lei Yang & Weijie Zhang & Caixia Hao & Jiahua Zhang, 2026. "The impact of dynamic rating rule on e-commerce platform’s review system under a simulation experiment," Electronic Commerce Research, Springer, vol. 26(2), pages 1809-1851, April.
  33. Dominik Gutt & Jürgen Neumann & Steffen Zimmermann & Dennis Kundisch & Jianqing Chen, 2018. "Design of Review Systems - A Strategic Instrument to shape Online Review Behavior and Economic Outcomes," Working Papers Dissertations 42, Paderborn University, Faculty of Business Administration and Economics.
  34. Yang Jiang & Yi-Chun (Chad) Ho & Xiangbin Yan & Yong Tan, 2022. "What’s in a “Username”? The Effect of Perceived Anonymity on Herding in Crowdfunding," Information Systems Research, INFORMS, vol. 33(1), pages 1-17, March.
  35. Stuhldreier, Sanja Maria, 2024. "Unlocking (re)purchase potential through corporate responsiveness on social networks: The role of perceived customer orientation," Journal of Retailing and Consumer Services, Elsevier, vol. 81(C).
  36. Mingwen Yang & Zhiqiang (Eric) Zheng & Vijay Mookerjee, 2021. "The Race for Online Reputation: Implications for Platforms, Firms, and Consumers," Information Systems Research, INFORMS, vol. 32(4), pages 1262-1280, December.
  37. Yipu Deng & Jinyang Zheng & Warut Khern-am-nuai & Karthik Kannan, 2022. "More than the Quantity: The Value of Editorial Reviews for a User-Generated Content Platform," Management Science, INFORMS, vol. 68(9), pages 6865-6888, September.
  38. Foster, Joshua, 2022. "How rating mechanisms shape user search, quality inference and engagement in online platforms: Experimental evidence," Journal of Business Research, Elsevier, vol. 142(C), pages 791-807.
  39. Jingchuan Pu & Young Kwark & Sang Pil Han & Qiang Ye & Bin Gu, 2024. "Uncertainty Reduction vs. Reciprocity: Understanding the Effect of a Platform-Initiated Reviewer Incentive Program on Regular Ratings," Information Systems Research, INFORMS, vol. 35(3), pages 1363-1381, September.
  40. Jinyang Zheng & Fei Ren & Yong Tan & Xi Chen, 2020. "Optimizing Two-Sided Promotion for Transportation Network Companies: A Structural Model with Conditional Bayesian Learning," Information Systems Research, INFORMS, vol. 31(3), pages 692-714, September.
  41. Xueke Du & Rui Dong & Wenli Li & Yibo Jia & Lirong Chen, 2019. "Online Reviews Matter: How Can Platforms Benefit from Online Reviews?," Sustainability, MDPI, vol. 11(22), pages 1-20, November.
  42. Kyungmin Park & Stephanie Lee & Shahryar Doosti & Yong Tan, 2023. "Provision of helpful review videos: Effects of video characteristics on perceived helpfulness," Production and Operations Management, Production and Operations Management Society, vol. 32(7), pages 2031-2048, July.
  43. Zhijun Yan & Lini Kuang & Liangfei Qiu, 2022. "Prosocial behaviors and economic performance: Evidence from an online mental healthcare platform," Production and Operations Management, Production and Operations Management Society, vol. 31(10), pages 3859-3876, October.
  44. Kunpeng Zhang & Wendy Moe, 2021. "Measuring Brand Favorability Using Large-Scale Social Media Data," Information Systems Research, INFORMS, vol. 32(4), pages 1128-1139, December.
  45. Xiang Hui & Tobias J. Klein & Konrad Stahl, 2021. "When and Why Do Buyers Rate in Online Markets?," CRC TR 224 Discussion Paper Series crctr224_2021_267v1, University of Bonn and University of Mannheim, Germany.
  46. Yicheng Song & Zhuoxin Li & Nachiketa Sahoo, 2022. "Matching Returning Donors to Projects on Philanthropic Crowdfunding Platforms," Management Science, INFORMS, vol. 68(1), pages 355-375, January.
  47. Yi-Jen (Ian) Ho & Sanjeev Dewan & Yi-Chun (Chad) Ho, 2020. "Distance and Local Competition in Mobile Geofencing," Information Systems Research, INFORMS, vol. 31(4), pages 1421-1442, December.
  48. Shengsheng Xiao & Yi‐Chun (Chad) Ho & Hai Che, 2021. "Building the Momentum: Information Disclosure and Herding in Online Crowdfunding," Production and Operations Management, Production and Operations Management Society, vol. 30(9), pages 3213-3230, September.
  49. Zhiang Wu & Guannan Liu & Junjie Wu & Yong Tan, 2024. "Are Neighbors Alike? A Semisupervised Probabilistic Collaborative Learning Model for Online Review Spammers Detection," Information Systems Research, INFORMS, vol. 35(4), pages 1565-1585, December.
  50. Patricia L. Moravec & Antino Kim & Alan R. Dennis, 2020. "Appealing to Sense and Sensibility: System 1 and System 2 Interventions for Fake News on Social Media," Information Systems Research, INFORMS, vol. 31(3), pages 987-1006, September.
  51. Jürgen Neumann, 2021. "When Biased Ratings Benefit the Consumer - An Economic Analysis of Online Ratings in Markets with Variety-Seeking Consumers," Working Papers Dissertations 77, Paderborn University, Faculty of Business Administration and Economics.
  52. Wagner, Gerhard & Schramm-Klein, Hanna & Steinmann, Sascha, 2020. "Online retailing across e-channels and e-channel touchpoints: Empirical studies of consumer behavior in the multichannel e-commerce environment," Journal of Business Research, Elsevier, vol. 107(C), pages 256-270.
  53. Christoph Carnehl & André Stenzel & Peter Schmidt, 2024. "Pricing for the Stars: Dynamic Pricing in the Presence of Rating Systems," Management Science, INFORMS, vol. 70(3), pages 1755-1772, March.
  54. Hongpeng Wang & Rong Du & Jin Li & Weiguo Fan, 2020. "Subdivided or aggregated online review systems: Which is better for online takeaway vendors?," Electronic Commerce Research, Springer, vol. 20(4), pages 915-944, December.
  55. Zheyin (Jane) Gu & Xinxin Li, 2023. "Social Sharing, Public Perception, and Brand Competition in a Horizontally Differentiated Market," Information Systems Research, INFORMS, vol. 34(2), pages 553-569, June.
  56. Changseung Yoo & Eunae Yoo & Lu (Lucy) Yan & Alfonso Pedraza-Martinez, 2024. "Speak with One Voice? Examining Content Coordination and Social Media Engagement During Disasters," Information Systems Research, INFORMS, vol. 35(2), pages 551-569, June.
  57. Jinyang Zheng & Guopeng Yin & Yong Tan & Jianing Ding, 2024. "Does Help Help? An Empirical Analysis of Social Desirability Bias in Ratings," Information Systems Research, INFORMS, vol. 35(3), pages 1052-1073, September.
  58. Marios Kokkodis & Theodoros Lappas, 2020. "Your Hometown Matters: Popularity-Difference Bias in Online Reputation Platforms," Information Systems Research, INFORMS, vol. 31(2), pages 412-430, June.
  59. Wei Chen & Bin Gu & Qiang Ye & Kevin Xiaoguo Zhu, 2019. "Measuring and Managing the Externality of Managerial Responses to Online Customer Reviews," Service Science, INFORMS, vol. 30(1), pages 81-96, March.
  60. Mingwen Yang & Zhiqiang (Eric) Zheng & Vijay Mookerjee, 2019. "Prescribing Response Strategies to Manage Customer Opinions: A Stochastic Differential Equation Approach," Information Systems Research, INFORMS, vol. 30(2), pages 351-374, June.
  61. Jialie Chen, 2023. "Learning and skill set formation: A structural examination of version upgrades, user visibility, and AI strategies," Production and Operations Management, Production and Operations Management Society, vol. 32(12), pages 3856-3872, December.
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