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Understanding public transport satisfaction: Using Maslow's hierarchy of (transit) needs

Citations

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  1. Singh, Harpreet & Kathuria, Ankit, 2023. "Heterogeneity in passenger satisfaction of bus rapid transit system among age and gender groups: A PLS-SEM Multi-group analysis," Transport Policy, Elsevier, vol. 141(C), pages 27-41.
  2. Thanapong Champahom & Sajjakaj Jomnonkwao & Woraanong Thotongkam & Pornsiri Jongkol & Porntip Rodpon & Vatanavongs Ratanavaraha, 2023. "Investigating Parents’ Attitudes towards the Use of Child Restraint Systems by Comparing Non-Users and User Parents," Sustainability, MDPI, vol. 15(4), pages 1-24, February.
  3. Bai, Ye & Yu-Buck, Grace, 2025. "Identifying targeted needs from online marketer- and user-generated data," Journal of Retailing and Consumer Services, Elsevier, vol. 84(C).
  4. Allen, Jaime & Muñoz, Juan Carlos & Ortúzar, Juan de Dios, 2019. "On evasion behaviour in public transport: Dissatisfaction or contagion?," Transportation Research Part A: Policy and Practice, Elsevier, vol. 130(C), pages 626-651.
  5. Kim, Sung Hoo & Mokhtarian, Patricia L., 2023. "Finite mixture (or latent class) modeling in transportation: Trends, usage, potential, and future directions," Transportation Research Part B: Methodological, Elsevier, vol. 172(C), pages 134-173.
  6. Ojeda Diaz, Alfredo J. & Cantillo, Víctor & Arellana, Julián, 2023. "Understanding how individuals perceive changes in the built environment and the transport system after implementing a BRT system. The case of Barranquilla, Colombia," Journal of Transport Geography, Elsevier, vol. 110(C).
  7. Pierluigi Coppola & Fulvio Silvestri, 2021. "Gender Inequality in Safety and Security Perceptions in Railway Stations," Sustainability, MDPI, vol. 13(7), pages 1-15, April.
  8. de Oña, Juan, 2021. "Understanding the mediator role of satisfaction in public transport: A cross-country analysis," Transport Policy, Elsevier, vol. 100(C), pages 129-149.
  9. Wei Chiang Chan & Wan Hashim Wan Ibrahim & May Chiun Lo & Mohamad Kadim Suaidi & Shiaw Tong Ha, 2020. "Sustainability of Public Transportation: An Examination of User Behavior to Real-Time GPS Tracking Application," Sustainability, MDPI, vol. 12(22), pages 1-20, November.
  10. Shaoqing Geng & Hanping Hou, 2021. "Demand Stratification and Prediction of Evacuees after Earthquakes," Sustainability, MDPI, vol. 13(16), pages 1-22, August.
  11. Pengxiang Ding & Suwei Feng & Jianning Jiang, 2023. "The Impact of Urban Rail Transit Epidemic Prevention Measures on Passengers’ Safety Perception," IJERPH, MDPI, vol. 20(5), pages 1-17, February.
  12. Vishwajeet Kishore Verma & Rajat Rastogi, 2026. "Examining transit performance evaluation approaches in the context of developing countries," Public Transport, Springer, vol. 18(1), pages 229-284, March.
  13. Yuan Yuan & Chunfu Shao & Zhichao Cao & Chaoying Yin, 2023. "The Effect of Travel-Chain Complexity on Public Transport Travel Intention: A Mixed-Selection Model," IJERPH, MDPI, vol. 20(5), pages 1-29, March.
  14. Ekramifard, Ali & Khademi, Navid & Chaiyasarn, Krisada & Zheng, Zuduo, 2024. "Disability-specific factors in paratransit system continuance: Implications for transportation policy and practice in low-income developing countries," Transport Policy, Elsevier, vol. 153(C), pages 173-189.
  15. de Oña, Juan, 2020. "The role of involvement with public transport in the relationship between service quality, satisfaction and behavioral intentions," Transportation Research Part A: Policy and Practice, Elsevier, vol. 142(C), pages 296-318.
  16. Asgharpour, Sina & Askari, Sajad & Mohammadian, Abolfazl (Kouros), 2025. "Dependence or preference? Navigating public transit loyalty across heterogeneous levels of transit dependence," Transport Policy, Elsevier, vol. 171(C), pages 821-837.
  17. Yi Zhang & Dan Li & Shengren Liu, 2024. "Research on the Impact of the Public Safety Emergencies on Women Riders’ Preference of Shanghai Real-Time Crowdsourcing Logistics Platform," SAGE Open, , vol. 14(2), pages 21582440241, May.
  18. Eugene Sogbe & Susilawati Susilawati & Tan Chee Pin, 2025. "Scaling up public transport usage: a systematic literature review of service quality, satisfaction and attitude towards bus transport systems in developing countries," Public Transport, Springer, vol. 17(1), pages 1-44, March.
  19. Igor Kabashkin, 2023. "Model of Multi Criteria Decision-Making for Selection of Transportation Alternatives on the Base of Transport Needs Hierarchy Framework and Application of Petri Net," Sustainability, MDPI, vol. 15(16), pages 1-26, August.
  20. Chee, Pei Nen Esther & Susilo, Yusak O. & Wong, Yiik Diew, 2020. "Determinants of intention-to-use first-/last-mile automated bus service," Transportation Research Part A: Policy and Practice, Elsevier, vol. 139(C), pages 350-375.
  21. Huang, Wencheng & Li, Xinxin & Yin, Yanhui & Li, Haoran & Yu, Yaocheng, 2025. "Using an inclusive attribute value function based approach to evaluate the operation performance of high-speed railway network," Socio-Economic Planning Sciences, Elsevier, vol. 99(C).
  22. Dong, Hongming & Ma, Shoufeng & Jia, Ning & Tian, Junfang, 2021. "Understanding public transport satisfaction in post COVID-19 pandemic," Transport Policy, Elsevier, vol. 101(C), pages 81-88.
  23. Rebecca Maroun & Sawsan Sleiman & Charbel Gerges & Melika Mehriar & Houshmand Masoumi, 2024. "Perception of subjective security in public transportation," Journal of Transportation Security, Springer, vol. 17(1), pages 1-27, December.
  24. Hasanburak Yucel & Murat Ergün & Gozde Bakioglu, 2025. "Will Conventional Public Transport Users Adopt Autonomous Public Transport? A Model Integrating UTAUT Model and Satisfaction–Loyalty Model," Sustainability, MDPI, vol. 17(20), pages 1-31, October.
  25. Weng, JianCheng & Yu, JiangBo & Di, XiaoJian & Lin, PengFei & Wang, Jing-Jing & Mao, Li-Zeng, 2023. "How does the state of bus operations influence passengers’ service satisfaction? A method considering the differences in passenger preferences," Transportation Research Part A: Policy and Practice, Elsevier, vol. 174(C).
  26. Asgharpour, Sina & Askari, Sajad & Mohammadian, Abolfazl (Kouros), 2025. "Who stays loyal to transit? Understanding preference-based heterogeneity in service satisfaction," Research in Transportation Economics, Elsevier, vol. 112(C).
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