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Understanding the travel experience and its impact on attitudes, emotions and loyalty towards the transportation provider–A quantitative study with mid-distance bus trips

Citations

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Cited by:

  1. Losada-Rojas, Lisa Lorena & Gkartzonikas, Christos & Pyrialakou, V. Dimitra & Gkritza, Konstantina, 2019. "Exploring intercity passengers’ attitudes and loyalty to intercity passenger rail: Evidence from an on-board survey," Transport Policy, Elsevier, vol. 73(C), pages 71-83.
  2. Sarker, Rumana Islam & Kaplan, Sigal & Mailer, Markus & Timmermans, Harry J.P., 2019. "Applying affective event theory to explain transit users’ reactions to service disruptions," Transportation Research Part A: Policy and Practice, Elsevier, vol. 130(C), pages 593-605.
  3. Xuan Phuong Nguyen, 2019. "The Bus Transportation Issue And People Satisfaction With Public Transport In Ho Chi Minh City ," Journal of Mechanical Engineering Research & Developments (JMERD), Zibeline International Publishing, vol. 42(1), pages 10-16, January.
  4. Muhammad Zudhy Irawan & Prawira Fajarindra Belgiawan & Tri Basuki Joewono & Nurvita I. M. Simanjuntak, 2020. "Do motorcycle-based ride-hailing apps threaten bus ridership? A hybrid choice modeling approach with latent variables," Public Transport, Springer, vol. 12(1), pages 207-231, March.
  5. Hamid Mahmood Gelaidan & Abdullah Al-Swidi & Muhammad Haroon Hafeez, 2023. "Studying the Joint Effects of Perceived Service Quality, Perceived Benefits, and Environmental Concerns in Sustainable Travel Behavior: Extending the TPB," Sustainability, MDPI, vol. 15(14), pages 1-22, July.
  6. Dea van Lierop & Madhav G. Badami & Ahmed M. El-Geneidy, 2018. "What influences satisfaction and loyalty in public transport? A review of the literature," Transport Reviews, Taylor & Francis Journals, vol. 38(1), pages 52-72, January.
  7. Low, Wai-Ying & Cao, Mengqiu & De Vos, Jonas & Hickman, Robin, 2020. "The journey experience of visually impaired people on public transport in London," Transport Policy, Elsevier, vol. 97(C), pages 137-148.
  8. Hickman, Robin & Chen, Chia-Lin & Chow, Andy & Saxena, Sharad, 2015. "Improving interchanges in China: the experiential phenomenon," Journal of Transport Geography, Elsevier, vol. 42(C), pages 175-186.
  9. Diep Ngoc Su & Duy Quy Nguyen-Phuoc & Lester W. Johnson, 2021. "Effects of perceived safety, involvement and perceived service quality on loyalty intention among ride-sourcing passengers," Transportation, Springer, vol. 48(1), pages 369-393, February.
  10. Chen, Shang-Yu, 2016. "Using the sustainable modified TAM and TPB to analyze the effects of perceived green value on loyalty to a public bike system," Transportation Research Part A: Policy and Practice, Elsevier, vol. 88(C), pages 58-72.
  11. Wang, Bin & Zacharias, John, 2020. "Noise, odor and passenger density in perceived crowding in public transport," Transportation Research Part A: Policy and Practice, Elsevier, vol. 135(C), pages 215-223.
  12. Chandra Mahapatra, Subas & Bellamkonda, Raja Shekhar, 2023. "Higher expectations of passengers do really sense: Development and validation a multiple scale-FliQual for air transport service quality," Journal of Retailing and Consumer Services, Elsevier, vol. 70(C).
  13. Tiago Camacho & Marcus Foth & Andry Rakotonirainy & Markus Rittenbruch & Jonathan Bunker, 2016. "The role of passenger-centric innovation in the future of public transport," Public Transport, Springer, vol. 8(3), pages 453-475, December.
  14. Nicholas Klein, 2017. "More than just a bus ride: The role of perceptions in travel behaviour," Urban Studies, Urban Studies Journal Limited, vol. 54(11), pages 2490-2503, August.
  15. Laura Eboli & Carmen Forciniti & Gabriella Mazzulla, 2018. "Formative and reflective measurement models for analysing transit service quality," Public Transport, Springer, vol. 10(1), pages 107-127, May.
  16. Wang, Fenglong & Mao, Zidan & Wang, Donggen, 2020. "Residential relocation and travel satisfaction change: An empirical study in Beijing, China," Transportation Research Part A: Policy and Practice, Elsevier, vol. 135(C), pages 341-353.
  17. John Zacharias & Xinyi Liu, 2022. "The Role of the Access Environment in Metro Commute Travel Satisfaction," Sustainability, MDPI, vol. 14(22), pages 1-18, November.
  18. Ittamalla, Rajesh & Srinivas Kumar, Daruri Venkata, 2021. "Determinants of holistic passenger experience in public transportation: Scale development and validation," Journal of Retailing and Consumer Services, Elsevier, vol. 61(C).
  19. Cartenì, Armando & Henke, Ilaria & Falanga, Antonella & Picone, Mariarosaria, 2025. "Transport quality and user perception: Effect of bus station hedonic quality on student trip behavior," Journal of Transport Geography, Elsevier, vol. 126(C).
  20. Böcker, Lars & Dijst, Martin & Faber, Jan, 2016. "Weather, transport mode choices and emotional travel experiences," Transportation Research Part A: Policy and Practice, Elsevier, vol. 94(C), pages 360-373.
  21. Ghadir Pourhashem & Christina Georgouli & Eva Malichová & Milan Straka & Tatiana Kováčiková, 2024. "Factors influencing the perceived value of travel time in European urban areas," Transportation, Springer, vol. 51(4), pages 1525-1545, August.
  22. van Lierop, Dea & El-Geneidy, Ahmed, 2016. "Enjoying loyalty: The relationship between service quality, customer satisfaction, and behavioral intentions in public transit," Research in Transportation Economics, Elsevier, vol. 59(C), pages 50-59.
  23. Dea Lierop & Ahmed El-Geneidy, 2018. "Is having a positive image of public transit associated with travel satisfaction and continued transit usage? An exploratory study of bus transit," Public Transport, Springer, vol. 10(2), pages 241-256, August.
  24. Sam, Enoch F. & Brijs, Kris & Daniels, Stijn & Brijs, Tom & Wets, Geert, 2020. "Testing the convergent- and predictive validity of a multi-dimensional belief-based scale for attitude towards personal safety on public bus/minibus for long-distance trips in Ghana: A SEM analysis," Transport Policy, Elsevier, vol. 85(C), pages 67-79.
  25. Park, Keunhyun & Farb, Anna & Chen, Shuolei, 2021. "First-/last-mile experience matters: The influence of the built environment on satisfaction and loyalty among public transit riders," Transport Policy, Elsevier, vol. 112(C), pages 32-42.
  26. Nguyen-Phuoc, Duy Q. & Phuong Tran, Anh Thi & Nguyen, Tiep Van & Le, Phuong Thi & Su, Diep Ngoc, 2021. "Investigating the complexity of perceived service quality and perceived safety and security in building loyalty among bus passengers in Vietnam – A PLS-SEM approach," Transport Policy, Elsevier, vol. 101(C), pages 162-173.
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