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Users as service innovators: The case of banking services

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Cited by:

  1. Mohammad Rokibul Kabir & Farid A. Sobhani & Normah Omar & Norazida Mohamad, 2019. "Corporate Governance and Risk Disclosures: A Comparative Analysis Between Bangladeshi and Malaysian Islamic Banks," International Journal of Financial Research, International Journal of Financial Research, Sciedu Press, vol. 11(5), pages 110-125, August.
  2. Simplice A. Asongu, 2021. "The Effects of Mobile Phone Technology, Knowledge Creation and Diffusion on Inclusive Human Development in Sub-Saharan Africa," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 12(3), pages 1367-1398, September.
  3. Rodrigues, Ana Rita D. & Ferreira, Fernando A.F. & Teixeira, Fernando J.C.S.N. & Zopounidis, Constantin, 2022. "Artificial intelligence, digital transformation and cybersecurity in the banking sector: A multi-stakeholder cognition-driven framework," Research in International Business and Finance, Elsevier, vol. 60(C).
  4. Maxim Kotsemir & Alexander Abroskin & Dirk Meissner, 2013. "Innovation concepts and typology – an evolutionary discussion," HSE Working papers WP BRP 05/STI/2013, National Research University Higher School of Economics.
  5. Mendonça, Joana & Reis, Anabela, 2020. "Exploring the mechanisms of gender effects in user innovation," Technological Forecasting and Social Change, Elsevier, vol. 155(C).
  6. Zbigniew Drewniak & Iwona Posadzinska, 2020. "Learning and Development Tools and the Innovative Potential of Artificial Intelligence Companies," European Research Studies Journal, European Research Studies Journal, vol. 0(2), pages 388-404.
  7. van der Boor, Paul & Oliveira, Pedro & Veloso, Francisco, 2014. "Users as innovators in developing countries: The global sources of innovation and diffusion in mobile banking services," Research Policy, Elsevier, vol. 43(9), pages 1594-1607.
  8. Bradonjic, Philip & Franke, Nikolaus & Lüthje, Christian, 2019. "Decision-makers’ underestimation of user innovation," Research Policy, Elsevier, vol. 48(6), pages 1354-1361.
  9. Asongu, Simplice & Boateng, Agyenim & Akamavi, Raphael, 2016. "Mobile Phone Innovation and Inclusive Human Development: Evidence from Sub-Saharan Africa," MPRA Paper 75046, University Library of Munich, Germany.
  10. Houda Elmustapha & Thomas Hoppe, 2020. "Challenges and Opportunities of Business Models in Sustainable Transitions: Evidence from Solar Energy Niche Development in Lebanon," Energies, MDPI, vol. 13(3), pages 1-18, February.
  11. de Jong, Jeroen P.J. & Ben-Menahem, Shiko M. & Franke, Nikolaus & Füller, Johann & von Krogh, Georg, 2021. "Treading new ground in household sector innovation research: Scope, emergence, business implications, and diffusion," Research Policy, Elsevier, vol. 50(8).
  12. Letty, Brigid & Shezi, Zanele & Mudhara, Maxwell, 2012. "An exploration of agricultural grassroots innovation in South Africa and implications for innovation indicator development," MERIT Working Papers 2012-023, United Nations University - Maastricht Economic and Social Research Institute on Innovation and Technology (MERIT).
  13. Ovuakporie, Oghogho Destina & Pillai, Kishore Gopalakrishna & Wang, Chengang & Wei, Yingqi, 2021. "Differential moderating effects of strategic and operational reconfiguration on the relationship between open innovation practices and innovation performance," Research Policy, Elsevier, vol. 50(1).
  14. Harirchi, Gouya & Chaminade, Cristina, 2014. "Exploring the Relation Between the Degree of Novelty of Innovations and User–Producer Interaction Across Different Income Regions," World Development, Elsevier, vol. 57(C), pages 19-31.
  15. Adams, Pamela & Fontana, Roberto & Malerba, Franco, 2013. "The magnitude of innovation by demand in a sectoral system: The role of industrial users in semiconductors," Research Policy, Elsevier, vol. 42(1), pages 1-14.
  16. Ky, Serge Stéphane & Rugemintwari, Clovis & Sauviat, Alain, 2021. "Friends or Foes? Mobile money interaction with formal and informal finance," Telecommunications Policy, Elsevier, vol. 45(1).
  17. Lars BENGTSSON & Natalia RYZHKOVA, 2013. "Managing Online Users in Open Innovation: The Case of a Nordic Telecom Company," Communications & Strategies, IDATE, Com&Strat dept., vol. 1(89), pages 37-53, 1st quart.
  18. Pal, Abhipsa & Herath, Tejaswini & De', Rahul & Raghav Rao, H., 2021. "Why do people use mobile payment technologies and why would they continue? An examination and implications from India," Research Policy, Elsevier, vol. 50(6).
  19. Harirchi , Gouya & Chaminade , Cristina, 2013. "User-producer interaction and the degree of novelty of innovations: a global perspective," Papers in Innovation Studies 2013/27, Lund University, CIRCLE - Centre for Innovation Research.
  20. Crass, Dirk & Schwiebacher, Franz, 2013. "Do trademarks diminish the substitutability of products in innovative knowledge-intensive services?," ZEW Discussion Papers 13-061, ZEW - Leibniz Centre for European Economic Research.
  21. Marcos Abilio Bosquetti & Gabriela Gonçalves Silveira Fiates & Jess Ponting, 2017. "Strategic Management at Mormaii - the Brazilian Surf Industry Leader," Brazilian Business Review, Fucape Business School, vol. 14(Special I), pages 110-129, January.
  22. Barbara Masiello & Alessandra Marasco & Francesco Izzo, 2013. "CO-creation in creative services: the role of client in advertising agencies? innovation," MERCATI & COMPETITIVIT?, FrancoAngeli Editore, vol. 2013(2), pages 131-155.
  23. Machado Léo, Ricardo & Tello‐Gamarra, Jorge, 2016. "Inovac¸ão em servic¸os: estado da arte e perspectivas futuras [Innovation in services: state of the art and future perspectives]," MPRA Paper 82195, University Library of Munich, Germany, revised 29 Mar 2017.
  24. Mubarak, Muhammad Faraz & Petraite, Monika, 2020. "Industry 4.0 technologies, digital trust and technological orientation: What matters in open innovation?," Technological Forecasting and Social Change, Elsevier, vol. 161(C).
  25. Ilona Kuzmickaja & Xiaofeng Wang & Daniel Graziotin & Gabriella Dodero & Pekka Abrahamsson, 2015. "In Need of Creative Mobile Service Ideas? Forget Adults and Ask Young Children," SAGE Open, , vol. 5(3), pages 21582440156, August.
  26. Fernando A. F. Ferreira & Sérgio P. Santos & Paulo M. M. Rodrigues & Ronald W. Spahr, 2014. "Evaluating retail banking service quality and convenience with MCDA techniques: a case study at the bank branch level," Journal of Business Economics and Management, Taylor & Francis Journals, vol. 15(1), pages 1-21, February.
  27. Mona Ashok & Rajneesh Narula & Andrea Martinez-Noya, 2014. "End-User Collaboration for Process Innovation in Services: The Role of Internal Resources," John H Dunning Centre for International Business Discussion Papers jhd-dp2014-03, Henley Business School, University of Reading.
  28. von Hippel, Christiana D. & Cann, Andrew B., 2021. "Behavioral innovation: Pilot study and new big data analysis approach in household sector user innovation," Research Policy, Elsevier, vol. 50(8).
  29. Vrontis, Demetris & Christofi, Michael, 2021. "R&D internationalization and innovation: A systematic review, integrative framework and future research directions," Journal of Business Research, Elsevier, vol. 128(C), pages 812-823.
  30. Roy, Raja, 2018. "Role of relevant lead users of mainstream product in the emergence of disruptive innovation," Technological Forecasting and Social Change, Elsevier, vol. 129(C), pages 314-322.
  31. Dirk Metzger & Christina Niemöller & Oliver Thomas, 0. "Design and demonstration of an engineering method for service support systems," Information Systems and e-Business Management, Springer, vol. 0, pages 1-35.
  32. Jeppesen, Lars Bo, 2021. "Social movements and free innovation," Research Policy, Elsevier, vol. 50(6).
  33. Jeppesen, Lars Bo, 2021. "Reprint of: Social movements and free innovation," Research Policy, Elsevier, vol. 50(8).
  34. Tseng, Fang-Mei & Chiang, Lan-Lung (Luke), 2016. "Why does customer co-creation improve new travel product performance?," Journal of Business Research, Elsevier, vol. 69(6), pages 2309-2317.
  35. Eric von Hippel & Jeroen P. J. de Jong & Stephen Flowers, 2012. "Comparing Business and Household Sector Innovation in Consumer Products: Findings from a Representative Study in the United Kingdom," Management Science, INFORMS, vol. 58(9), pages 1669-1681, September.
  36. Ibert, Oliver & Müller, Felix C., 2015. "Network dynamics in constellations of cultural differences: Relational distance in innovation processes in legal services and biotechnology," Research Policy, Elsevier, vol. 44(1), pages 181-194.
  37. Adilson Giovanini & Wallace Marcelino Pereira & Kleverton Clóvis de Oliveira Saath, 2020. "Intermediate services’ impact on capital goods production [Contribuição dos serviços intermediários na produção de bens de capital]," Nova Economia, Economics Department, Universidade Federal de Minas Gerais (Brazil), vol. 30(1), pages 203-230, January-A.
  38. Borner, Kathrin & Berends, Hans & Deken, Fleur & Feldberg, Frans, 2023. "Another pathway to complementarity: How users and intermediaries identify and create new combinations in innovation ecosystems," Research Policy, Elsevier, vol. 52(7).
  39. Dieter De Smet & Anne-Laure Mention & Marko Torkkeli, 2016. "Involving High Net Worth Individuals (HNWI) for financial services innovation," Journal of Financial Services Marketing, Palgrave Macmillan, vol. 21(3), pages 226-239, September.
  40. Resch, Christian & Kock, Alexander, 2021. "The influence of information depth and information breadth on brokers’ idea newness in online maker communities," Research Policy, Elsevier, vol. 50(8).
  41. Paulo M.M. Rodrigues & Fernando A. F. Ferreira, 2011. "Evaluating retail banking quality service and convenience with MCDA techniques: a case study at the bank branch level," Working Papers w201131, Banco de Portugal, Economics and Research Department.
  42. Daniel Sichel & Eric von Hippel, 2021. "Household Innovation and R&D: Bigger than You Think," Review of Income and Wealth, International Association for Research in Income and Wealth, vol. 67(3), pages 639-658, September.
  43. Bengtsson, Lars & Ryzhkova, Natalia, 2013. "Managing a strategic source of innovation: Online users," International Journal of Information Management, Elsevier, vol. 33(4), pages 655-662.
  44. Jordan Robert Gamble & Michael Brennan & Rodney Mcadam, 2016. "A Contemporary And Systematic Literature Review Of User-Centric Innovation: A Consumer Perspective," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 20(01), pages 1-45, January.
  45. Narula, R. & Ashok, M. & Martinez-Noya, A., 2014. "End-user collaboration for process innovation in services: The role of internal resources," MERIT Working Papers 019, United Nations University - Maastricht Economic and Social Research Institute on Innovation and Technology (MERIT).
  46. Chanwoo Cho & Sungjoo Lee, 2015. "How Firms Can Get Ideas from Users for Sustainable Business Innovation," Sustainability, MDPI, vol. 7(12), pages 1-21, December.
  47. Arnould, Maxence & Morel, Laure & Fournier, Meriem, 2021. "Developing the persona method to increase the commitment of non-industrial private forest owners in French forest policy priorities," Forest Policy and Economics, Elsevier, vol. 126(C).
  48. repec:osf:osfxxx:ruyp3_v1 is not listed on IDEAS
  49. Dirk Metzger & Christina Niemöller & Oliver Thomas, 2017. "Design and demonstration of an engineering method for service support systems," Information Systems and e-Business Management, Springer, vol. 15(4), pages 789-823, November.
  50. Maria Roszkowska-Menkes, 2017. "User Innovation: State of the Art and Perspectives for Future Research," Journal of Entrepreneurship, Management and Innovation, Fundacja Upowszechniająca Wiedzę i Naukę "Cognitione", vol. 13(2), pages 127-154.
  51. Riikkinen, Mikko & Pihlajamaa, Matti, 2022. "Achieving a strategic fit in fintech collaboration – A case study of Nordea Bank," Journal of Business Research, Elsevier, vol. 152(C), pages 461-472.
  52. Füller, Johann & Schroll, Roland & von Hippel, Eric, 2013. "User generated brands and their contribution to the diffusion of user innovations," Research Policy, Elsevier, vol. 42(6), pages 1197-1209.
  53. Veronika Belousova & Nikolay Chichkanov, 2015. "Mobile Banking Adoption in Russia: What Incentives Matter?," HSE Working papers WP BRP 48/STI/2015, National Research University Higher School of Economics.
  54. Schemmann, Brita & Herrmann, Andrea M. & Chappin, Maryse M.H. & Heimeriks, Gaston J., 2016. "Crowdsourcing ideas: Involving ordinary users in the ideation phase of new product development," Research Policy, Elsevier, vol. 45(6), pages 1145-1154.
  55. Anna Adamik & Dorota Sikora-Fernandez, 2021. "Smart Organizations as a Source of Competitiveness and Sustainable Development in the Age of Industry 4.0: Integration of Micro and Macro Perspective," Energies, MDPI, vol. 14(6), pages 1-27, March.
  56. Alexandre Trigo, 2016. "Innovation in the Era of Experience: The Changing Role of Users in Healthcare Innovation," Journal of Entrepreneurship, Management and Innovation, Fundacja Upowszechniająca Wiedzę i Naukę "Cognitione", vol. 12(2), pages 29-51.
  57. Donald O. Wilson & John E. Ettlie, 2018. "Boundary Spanning, Group Heterogeneity and Engineering Project Performance," International Journal of Innovation and Technology Management (IJITM), World Scientific Publishing Co. Pte. Ltd., vol. 15(06), pages 1-35, December.
  58. Göldner, Moritz & Herstatt, Cornelius & Canhão, Helena & Oliveira, Pedro, 2019. "User entrepreneurs for social innovation: The case of patients and caregivers as developers of tangible medical devices," Working Papers 108, Hamburg University of Technology (TUHH), Institute for Technology and Innovation Management.
  59. Akter, Shahriar & Motamarri, Saradhi & Hani, Umme & Shams, Riad & Fernando, Mario & Mohiuddin Babu, Mujahid & Ning Shen, Kathy, 2020. "Building dynamic service analytics capabilities for the digital marketplace," Journal of Business Research, Elsevier, vol. 118(C), pages 177-188.
  60. Jeroen P.J. de Jong & Eric von Hippel, 2013. "User innovation: business and consumers," Chapters, in: Fred Gault (ed.), Handbook of Innovation Indicators and Measurement, chapter 5, pages 109-132, Edward Elgar Publishing.
  61. Alves, Helena & Fernandes, Cristina & Raposo, Mário, 2016. "Value co-creation: Concept and contexts of application and study," Journal of Business Research, Elsevier, vol. 69(5), pages 1626-1633.
  62. Alfredo Macias Vazquez & Pablo Alonso Gonzalez, 2016. "Knowledge Economy and the Commons," Review of Radical Political Economics, Union for Radical Political Economics, vol. 48(1), pages 140-157, March.
  63. Kinsuk Mani Sinha & Pamela Adams & Franco Malerba, 2015. "Intermediate Users as a Source of Innovation in a Development Context: Empirical Evidence and Theory," Globelics Working Paper Series 2015-14, Globelics - Global Network for Economics of Learning, Innovation, and Competence Building Systems, Aalborg University, Department of Business and Management.
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