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Autonomous Shopping Systems: Identifying and Overcoming Barriers to Consumer Adoption

Citations

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Cited by:

  1. Eliza Nichifor & Adrian Trifan & Elena Mihaela Nechifor, 2021. "Artificial Intelligence in Electronic Commerce: Basic Chatbots and Consumer Journey," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 23(56), pages 1-87, February.
  2. Ivan Savin & Kristina Chukavina & Andrey Pushkarev, 2023. "Topic-based classification and identification of global trends for startup companies," Small Business Economics, Springer, vol. 60(2), pages 659-689, February.
  3. Monika Imschloss & Martin Schwemmle, 2024. "Value creation in post-pandemic retailing: a conceptual framework and implications," Journal of Business Economics, Springer, vol. 94(6), pages 851-889, August.
  4. Alex Mari & Andreina Mandelli & René Algesheimer, 2023. "Shopping with Voice Assistants: How Empathy Affects Individual and Family Decision-Making Outcomes," Working Papers 399, University of Zurich, Department of Business Administration (IBW).
  5. Arvind Shroff & Satish Kumar & Luisa M. Martinez & Nitesh Pandey, 2024. "From clicks to consequences: a multi-method review of online grocery shopping," Electronic Commerce Research, Springer, vol. 24(2), pages 925-964, June.
  6. AbedRabbo, Majd & Hart, Cathryn & Ellis-Chadwick, Fiona & AlMalak, Zeina, 2022. "Towards rebuilding the highstreet: Learning from customers’ town centre shopping journeys," Journal of Retailing and Consumer Services, Elsevier, vol. 64(C).
  7. Sohn, Stefanie, 2024. "Consumer perceived risk of using autonomous retail technology," Journal of Business Research, Elsevier, vol. 171(C).
  8. Garg, Vipul & Niranjan, Suman & Rana, Rishabh & Prybutok, Victor & Pohlen, Terrance, 2025. "Gender perspectives on drone technology adoption in healthcare logistics," Technological Forecasting and Social Change, Elsevier, vol. 219(C).
  9. Leah Warfield Smith & Randall Lee Rose & Alex R. Zablah & Heath McCullough & Mohammad “Mike” Saljoughian, 2023. "Examining post-purchase consumer responses to product automation," Journal of the Academy of Marketing Science, Springer, vol. 51(3), pages 530-550, May.
  10. Manis, K.T. & Madhavaram, Sreedhar, 2023. "AI-Enabled marketing capabilities and the hierarchy of capabilities: Conceptualization, proposition development, and research avenues," Journal of Business Research, Elsevier, vol. 157(C).
  11. Shen, Zhengyu & Jin, Liyin, 2024. "Bargaining with algorithms: How consumers respond to offers proposed by algorithms versus humans," Journal of Retailing, Elsevier, vol. 100(3), pages 345-361.
  12. Rimsha Naeem & Marko Kohtamäki & Vinit Parida, 2025. "Artificial intelligence enabled product–service innovation: past achievements and future directions," Review of Managerial Science, Springer, vol. 19(7), pages 2149-2192, July.
  13. Sham, Rohana & Chong, Han Xi & Cheng-Xi Aw, Eugene & Bibi Tkm Thangal, Thahira & Abdamia, Noranita binti, 2023. "Switching up the delivery game: Understanding switching intention to retail drone delivery services," Journal of Retailing and Consumer Services, Elsevier, vol. 75(C).
  14. Merfeld, Katrin & Klein, Jan F. & de Regt, Anouk & Baltin (née Riegger), Anne-Sophie & Henkel, Sven, 2025. "In-store technology personalization: A typology and research agenda based on type of automation and data collection," Journal of Business Research, Elsevier, vol. 191(C).
  15. Benoit, Sabine & Altrichter, Birgit & Grewal, Dhruv & Ahlbom, Carl-Philip, 2024. "Autonomous stores: How levels of in-store automation affect store patronage," Journal of Retailing, Elsevier, vol. 100(2), pages 217-238.
  16. Tueanrat, Yanika & Papagiannidis, Savvas & Alamanos, Eleftherios, 2021. "Going on a journey: A review of the customer journey literature," Journal of Business Research, Elsevier, vol. 125(C), pages 336-353.
  17. David A. Schweidel & Yakov Bart & J. Jeffrey Inman & Andrew T. Stephen & Barak Libai & Michelle Andrews & Ana Babić Rosario & Inyoung Chae & Zoey Chen & Daniella Kupor & Chiara Longoni & Felipe Thomaz, 2022. "How consumer digital signals are reshaping the customer journey," Journal of the Academy of Marketing Science, Springer, vol. 50(6), pages 1257-1276, November.
  18. Erik Hermann & Gizem Yalcin Williams & Stefano Puntoni, 2024. "Deploying artificial intelligence in services to AID vulnerable consumers," Journal of the Academy of Marketing Science, Springer, vol. 52(5), pages 1431-1451, October.
  19. Ransome Epie Bawack & Samuel Fosso Wamba & Kevin Daniel André Carillo & Shahriar Akter, 2022. "Artificial intelligence in E-Commerce: a bibliometric study and literature review," Electronic Markets, Springer;IIM University of St. Gallen, vol. 32(1), pages 297-338, March.
  20. Crisafulli, B. & Guesalaga, R. & Dimitriu, R., 2025. "Consumers’ adoption of autonomous cars as a personal values-directed behavior," Journal of Business Research, Elsevier, vol. 189(C).
  21. Grappi, Silvia & Romani, Simona & Monsurrò, Luigi & Querci, Ilaria & Bagozzi, Richard P., 2026. "Customer delight in AI-driven services," Journal of Business Research, Elsevier, vol. 203(C).
  22. Monica Cerdan Chiscano & Ana Isabel Jiménez-Zarco, 2021. "Towards an Inclusive Museum Management Strategy. An Exploratory Study of Consumption Experience in Visitors with Disabilities. The Case of the CosmoCaixa Science Museum," Sustainability, MDPI, vol. 13(2), pages 1-14, January.
  23. Ha, Sejin & Park, Jee-Sun & Jeong, So Won, 2025. "Let me shop alone: Consumers' psychological reactance toward retail robotics," Technological Forecasting and Social Change, Elsevier, vol. 212(C).
  24. Schultz, Carsten D. & Paetz, Friederike, 2025. "The way out – Customer benefits and self-service satisfaction in cashierless shopping systems," Journal of Retailing and Consumer Services, Elsevier, vol. 85(C).
  25. Grewal, Dhruv & Gauri, Dinesh K. & Roggeveen, Anne L. & Sethuraman, Raj, 2021. "Strategizing Retailing in the New Technology Era," Journal of Retailing, Elsevier, vol. 97(1), pages 6-12.
  26. Yi Ding & Haifeng Xu & Chee Wei Phang & Bernard C. Y. Tan, 2025. "Understanding consumers’ online browsing patterns and influence of marketing stimuli: A two-layer sequence analysis approach," Journal of the Academy of Marketing Science, Springer, vol. 53(6), pages 1715-1747, December.
  27. Santos, Susana & Gonçalves, Helena Martins, 2021. "The consumer decision journey: A literature review of the foundational models and theories and a future perspective," Technological Forecasting and Social Change, Elsevier, vol. 173(C).
  28. Huang, Ming-Hui & Rust, Roland T., 2022. "A Framework for Collaborative Artificial Intelligence in Marketing," Journal of Retailing, Elsevier, vol. 98(2), pages 209-223.
  29. Kamoonpuri, Sana Zehra & Sengar, Anita, 2023. "Hi, May AI help you? An analysis of the barriers impeding the implementation and use of artificial intelligence-enabled virtual assistants in retail," Journal of Retailing and Consumer Services, Elsevier, vol. 72(C).
  30. Subero-Navarro, à urea & Pelegrín-Borondo, Jorge & Reinares-Lara, Eva & Olarte-Pascual, Cristina, 2022. "Proposal for modeling social robot acceptance by retail customers: CAN model + technophobia," Journal of Retailing and Consumer Services, Elsevier, vol. 64(C).
  31. Gerhart, Jana-Verena & Senyuz, Aysu & Kamleitner, Bernadette, 2025. "Awe helps NFTs. The added value of object-inspired awe for blockchain-based digital art," International Journal of Research in Marketing, Elsevier, vol. 42(3), pages 626-643.
  32. Grewal, Dhruv & Roggeveen, Anne L., 2020. "Understanding Retail Experiences and Customer Journey Management," Journal of Retailing, Elsevier, vol. 96(1), pages 3-8.
  33. Mari, Alex & Mandelli, Andreina & Algesheimer, René, 2024. "Empathic voice assistants: Enhancing consumer responses in voice commerce," Journal of Business Research, Elsevier, vol. 175(C).
  34. Håkon Osland Sandvik & David Sjödin & Thomas Brekke & Vinit Parida, 2022. "Inherent paradoxes in the shift to autonomous solutions provision: a multilevel investigation of the shipping industry," Service Business, Springer;Pan-Pacific Business Association, vol. 16(2), pages 227-255, June.
  35. Victoria Stanciu & Sinziana-Maria Rindasu, 2021. "Artificial Intelligence in Retail: Benefits and Risks Associated With Mobile Shopping Applications," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 23(56), pages 1-46, February.
  36. Arun Kumar D & V. Varsha, 2026. "Artificial Intelligence in Personalisation and Its Impact on Consumer Trust," African Journal of Commercial Studies, African Journal of Commercial Studies, vol. 7(1).
  37. Yongchao Chen & Yanyan Hou, 2026. "Impacts of design aesthetics, brand equity, and trust on electric vehicle purchase intention: an empirical study," Journal of Brand Management, Palgrave Macmillan, vol. 33(1), pages 54-72, January.
  38. Kuo Cheng Chung & Silvia Wan-Ju Liang, 2020. "Understanding Factors Affecting Innovation Resistance of Mobile Payments in Taiwan: An Integrative Perspective," Mathematics, MDPI, vol. 8(10), pages 1-19, October.
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