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The Role of Emotions for the Perceived Usefulness in Online Customer Reviews

Citations

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Cited by:

  1. Xi Wang & Liang Tang & Linan Zhang & Jie Zheng, 2022. "Initial Stage of the COVID-19 Pandemic: A Perspective on Health Risk Communications in the Restaurant Industry," IJERPH, MDPI, vol. 19(19), pages 1-20, September.
  2. Yingxue Xia & Hong-Youl Ha, 2022. "Do Online Reviews Encourage Customers to Write Online Reviews? A Longitudinal Study," Sustainability, MDPI, vol. 14(8), pages 1-12, April.
  3. Dasom Jeong & Dongeon Kim & Jinzhe Yan & Jiaen Li, 2025. "Effect of Aspect-Level Emotion Expression of Online Restaurant Reviews on Perceived Helpfulness: An Aspect-Based Sentiment Analysis Perspective," SAGE Open, , vol. 15(2), pages 21582440251, May.
  4. Sunil George Mathew, 2025. "Making sense of data using automated content analysis: an illustration using archival data from newspaper articles," Journal of Marketing Analytics, Palgrave Macmillan, vol. 13(4), pages 1157-1176, December.
  5. Kawaf, Fatema & Istanbulluoglu, Doga, 2019. "Online fashion shopping paradox: The role of customer reviews and facebook marketing," Journal of Retailing and Consumer Services, Elsevier, vol. 48(C), pages 144-153.
  6. Mike McGuirk, 2021. "Performing social media analytics with Brandwatch for Classrooms: a platform review," Journal of Marketing Analytics, Palgrave Macmillan, vol. 9(4), pages 363-378, December.
  7. Hartmann, Jochen & Huppertz, Juliana & Schamp, Christina & Heitmann, Mark, 2019. "Comparing automated text classification methods," International Journal of Research in Marketing, Elsevier, vol. 36(1), pages 20-38.
  8. Yawar Abbas & M. S. I. Malik, 2023. "Defective products identification framework using online reviews," Electronic Commerce Research, Springer, vol. 23(2), pages 899-920, June.
  9. Osterbrink Lars & Alpar Paul & Seher Alexander, 2020. "Influence of Images in Online Reviews for Search Goods on Helpfulness," Review of Marketing Science, De Gruyter, vol. 18(1), pages 43-73, September.
  10. Lucini, Filipe R. & Tonetto, Leandro M. & Fogliatto, Flavio S. & Anzanello, Michel J., 2020. "Text mining approach to explore dimensions of airline customer satisfaction using online customer reviews," Journal of Air Transport Management, Elsevier, vol. 83(C).
  11. Fan Zou & Yupeng Li & Jiahuan Huang, 2022. "Group interaction and evolution of customer reviews based on opinion dynamics towards product redesign," Electronic Commerce Research, Springer, vol. 22(4), pages 1131-1151, December.
  12. Ratchford, Brian & Soysal, Gonca & Zentner, Alejandro & Gauri, Dinesh K., 2022. "Online and offline retailing: What we know and directions for future research," Journal of Retailing, Elsevier, vol. 98(1), pages 152-177.
  13. Agung Artha Kusuma & Adi Zakaria Afiff & Gita Gayatri & Sri Rahayu Hijrah Hati, 2024. "Is visual content modality a limiting factor for social capital? Examining user engagement within Instagram-based brand communities," Humanities and Social Sciences Communications, Palgrave Macmillan, vol. 11(1), pages 1-13, December.
  14. Ismagilova, Elvira & Dwivedi, Yogesh K. & Slade, Emma, 2020. "Perceived helpfulness of eWOM: Emotions, fairness and rationality," Journal of Retailing and Consumer Services, Elsevier, vol. 53(C).
  15. Du, Zhanhe & Chai, Hu & Lu, Haijiao & Li, Lixu & Lowry, Paul Benjamin, 2025. "Are negative reviews always helpful? effects of emotional arousal on the usefulness of negative reviews and how merchants should respond," Journal of Business Research, Elsevier, vol. 201(C).
  16. Alberto Lopez & Eva Guerra & Beatriz Gonzalez & Sergio Madero, 2020. "Consumer sentiments toward brands: the interaction effect between brand personality and sentiments on electronic word of mouth," Journal of Marketing Analytics, Palgrave Macmillan, vol. 8(4), pages 203-223, December.
  17. Ali B. Mahmoud & Dieu Hack-Polay & Nicholas Grigoriou & Iris Mohr & Leonora Fuxman, 2021. "A generational investigation and sentiment and emotion analyses of female fashion brand users on Instagram in Sub-Saharan Africa," Journal of Brand Management, Palgrave Macmillan, vol. 28(5), pages 526-544, September.
  18. Zablocki, Agnieszka & Makri, Katerina & Houston, Michael J., 2019. "Emotions Within Online Reviews and their Influence on Product Attitudes in Austria, USA and Thailand," Journal of Interactive Marketing, Elsevier, vol. 46(C), pages 20-39.
  19. Kumar, Anand & Bala, Pradip Kumar & Chakraborty, Shibashish & Behera, Rajat Kumar, 2024. "Exploring antecedents impacting user satisfaction with voice assistant app: A text mining-based analysis on Alexa services," Journal of Retailing and Consumer Services, Elsevier, vol. 76(C).
  20. De Bruyn, Arnaud & Viswanathan, Vijay & Beh, Yean Shan & Brock, Jürgen Kai-Uwe & von Wangenheim, Florian, 2020. "Artificial Intelligence and Marketing: Pitfalls and Opportunities," Journal of Interactive Marketing, Elsevier, vol. 51(C), pages 91-105.
  21. Tunca, Sezai & Balcioglu, Yavuz Selim, 2026. "Mapping digital satisfaction dimensions in mobile fashion retail: Service-Dominant Logic in the Turkish market," Journal of Retailing and Consumer Services, Elsevier, vol. 88(C).
  22. Salman Khan & Jacques Digout, 2018. "The Corporate Reputation Reporting Framework (CRRF)," Corporate Reputation Review, Palgrave Macmillan, vol. 21(1), pages 22-36, February.
  23. Singh, Yashdeep & Suri, Pradeep Kumar, 2022. "An empirical analysis of mobile learning app usage experience," Technology in Society, Elsevier, vol. 68(C).
  24. Nilashi, Mehrbakhsh & Abumalloh, Rabab Ali & Minaei-Bidgoli, Behrouz & Abdu Zogaan, Waleed & Alhargan, Ashwaq & Mohd, Saidatulakmal & Syed Azhar, Sharifah Nurlaili Farhana & Asadi, Shahla & Samad, Sar, 2022. "Revealing travellers’ satisfaction during COVID-19 outbreak: Moderating role of service quality," Journal of Retailing and Consumer Services, Elsevier, vol. 64(C).
  25. Kalanit Efrat & Shaked Gilboa, 2020. "Relationship approach to crowdfunding: how creators and supporters interaction enhances projects’ success," Electronic Markets, Springer;IIM University of St. Gallen, vol. 30(4), pages 899-911, December.
  26. Le, Loc Tuan & Ly, Pham Thi Minh & Nguyen, Nhan Thanh & Tran, Lobel Trong Thuy, 2022. "Online reviews as a pacifying decision-making assistant," Journal of Retailing and Consumer Services, Elsevier, vol. 64(C).
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