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Consumers’ reasons and perceived value co-creation of using artificial intelligence-enabled travel service agents

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Cited by:

  1. Blüher, Georg & Schleth, Henrik C. & Kanbach, Dominik K. & Kallmuenzer, Andreas & Kraus, Sascha, 2026. "Human touch in the age of AI: Customer willingness to adopt AI-enabled hospitality services," Technology in Society, Elsevier, vol. 84(C).
  2. Ana Elisa Sousa & Paula Cardoso & Francisco Dias, 2024. "The Use of Artificial Intelligence Systems in Tourism and Hospitality: The Tourists’ Perspective," Administrative Sciences, MDPI, vol. 14(8), pages 1-23, August.
  3. Sebastian Molinillo & Francisco Rejón-Guardia & Rafael Anaya-Sánchez, 2023. "Exploring the antecedents of customers’ willingness to use service robots in restaurants," Service Business, Springer;Pan-Pacific Business Association, vol. 17(1), pages 167-193, March.
  4. Song, Christina Soyoung, 2024. "Prescriptive multi-group networks: Humanoid service robots’ value co-creation and co-destruction potentials in apparel stores," Journal of Business Research, Elsevier, vol. 183(C).
  5. Jan, Ihsan Ullah & Ji, Seonggoo & Kim, Changju, 2023. "What (de) motivates customers to use AI-powered conversational agents for shopping? The extended behavioral reasoning perspective," Journal of Retailing and Consumer Services, Elsevier, vol. 75(C).
  6. Djonata Schiessl & Helison Bertoli Alves Dias & José Carlos Korelo, 2022. "Artificial intelligence in marketing: a network analysis and future agenda," Journal of Marketing Analytics, Palgrave Macmillan, vol. 10(3), pages 207-218, September.
  7. Bahoo, Salman & Cucculelli, Marco & Qamar, Dawood, 2023. "Artificial intelligence and corporate innovation: A review and research agenda," Technological Forecasting and Social Change, Elsevier, vol. 188(C).
  8. Inma Rodríguez-Ardura & Antoni Meseguer-Artola & María-Ángeles García-Haro, 2025. "How hedonic strategies bring about customer engagement and value for e-retailers—A blended PLS-ANN analysis of the mediating effect of experiential value-in-use," Electronic Markets, Springer;IIM University of St. Gallen, vol. 35(1), pages 1-19, December.
  9. Rohit, Kumar & Shankar, Amit & Katiyar, Gagan & Mehrotra, Ankit & Alzeiby, Ebtesam Abdullah, 2024. "Consumer engagement in chatbots and voicebots. A multiple-experiment approach in online retailing context," Journal of Retailing and Consumer Services, Elsevier, vol. 78(C).
  10. Liu, Gus Guanrong & Lv, Linxiang & Meng, Lucia Lu & Tao, Jinyan, 2026. "Beyond algorithms: How socio-technical antecedents drive social-exchange outcomes in AI travel planning personalization," Journal of Retailing and Consumer Services, Elsevier, vol. 89(PA).
  11. Dhiman, Neeraj & Jamwal, Mohit & Kumar, Ajay, 2023. "Enhancing value in customer journey by considering the (ad)option of artificial intelligence tools," Journal of Business Research, Elsevier, vol. 167(C).
  12. T. D. Dang & M. T. Nguyen, 2023. "Systematic review and research agenda for the tourism and hospitality sector: co-creation of customer value in the digital age," Future Business Journal, Springer, vol. 9(1), pages 1-14, December.
  13. Simoni F. Rohden & Lélis Balestrin Espartel, 2024. "Consumer reactions to technology in retail: choice uncertainty and reduced perceived control in decisions assisted by recommendation agents," Electronic Commerce Research, Springer, vol. 24(2), pages 901-923, June.
  14. Alharmoodi, Ahmed Abdulla & Khan, Mehmood & Mertzanis, Charilaos & Gupta, Shivam & Mikalef, Patrick & Parida, Vinit, 2024. "Co-creation and critical factors for the development of an efficient public e-tourism system," Journal of Business Research, Elsevier, vol. 174(C).
  15. Nathalie Peña-García & Mauricio Losada-Otálora & Jorge Juliao-Rossi & Augusto Rodríguez-Orejuela, 2021. "Co-Creation of Value and Customer Experience: An Application in Online Banking," Sustainability, MDPI, vol. 13(18), pages 1-14, September.
  16. Christou, Prokopis & Hadjielias, Elias & Simillidou, Aspasia & Kvasova, Olga, 2023. "The use of intelligent automation as a form of digital transformation in tourism: Towards a hybrid experiential offering," Journal of Business Research, Elsevier, vol. 155(PB).
  17. Chun-Chih Chen & Chi-Hui Lai & Nai-Ren Guo & Shu-Ming Wu, 2024. "Exploring the Consumer Acceptance of Circular Housing from the Perspective of SOR Theory," Sustainability, MDPI, vol. 16(8), pages 1-26, April.
  18. Anthony Okoeguale, 2023. "Brand Value Co-creation Revisited: A Critical Review of Studies," Academic Journal of Interdisciplinary Studies, Richtmann Publishing Ltd, vol. 12, March.
  19. Talaei-Khoei, Amir & Yang, Alan T. & Masialeti, Masialeti, 2024. "How does incorporating ChatGPT within a firm reinforce agility-mediated performance? The moderating role of innovation infusion and firms’ ethical identity," Technovation, Elsevier, vol. 132(C).
  20. Dang, Simon & Quach, Sara & Roberts, Robin E., 2025. "How time fuels AI device adoption: A contextual model enriched by machine learning," Technological Forecasting and Social Change, Elsevier, vol. 212(C).
  21. Badghish, Saeed & Shaik, Aqueeb Sohail & Sahore, Nidhi & Srivastava, Shalini & Masood, Ayesha, 2024. "Can transactional use of AI-controlled voice assistants for service delivery pickup pace in the near future? A social learning theory (SLT) perspective," Technological Forecasting and Social Change, Elsevier, vol. 198(C).
  22. Sandra Maria Correia Loureiro & Jorge Nascimento, 2021. "Shaping a View on the Influence of Technologies on Sustainable Tourism," Sustainability, MDPI, vol. 13(22), pages 1-18, November.
  23. Shaengchart, Yarnaphat & Kraiwanit, Tanpat & Butcharoen, Smich, 2023. "Factors influencing the effects of the Starlink Satellite Project on the internet service provider market in Thailand," Technology in Society, Elsevier, vol. 74(C).
  24. Hardcastle, Kimberley & Edirisingha, Prabash & Cook, Paul & Sutherland, Matthew, 2025. "The co-existence of brand value co-creation and co-destruction across the customer journey in a complex higher education brand," Journal of Business Research, Elsevier, vol. 186(C).
  25. Wang, Qingtao & Bai, Xuan & Li, Julie Juan, 2023. "Achieving value co-creation through cooperation in international joint ventures: A two-level perspective," International Business Review, Elsevier, vol. 32(1).
  26. Meng, Kexin & Xiao, Jing Jian, 2026. "Can ChatGPT relate to you? Exploring consumer satisfaction with AI-generated product advice through the lens of consumption values," Journal of Retailing and Consumer Services, Elsevier, vol. 88(C).
  27. Habib, Muhammad Danish & Attri, Rekha & Salam, Mohammad Asif & Yaqub, Muhammad Zafar, 2025. "Retail consumers' conundrum: An in-depth qualitative study navigating the motivations and aversion of chatbots," Journal of Retailing and Consumer Services, Elsevier, vol. 82(C).
  28. Mark Anthony Camilleri & Ciro Troise, 2023. "Live support by chatbots with artificial intelligence: A future research agenda," Service Business, Springer;Pan-Pacific Business Association, vol. 17(1), pages 61-80, March.
  29. Kautish, Pradeep & Purohit, Sonal & Filieri, Raffaele & Dwivedi, Yogesh K., 2023. "Examining the role of consumer motivations to use voice assistants for fashion shopping: The mediating role of awe experience and eWOM," Technological Forecasting and Social Change, Elsevier, vol. 190(C).
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