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Predicting mobile wallet resistance: A two-staged structural equation modeling-artificial neural network approach

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  1. Nadjim Mkedder & Fatma Zeynep Özata, 2024. "I will buy virtual goods if I like them: a hybrid PLS-SEM-artificial neural network (ANN) analytical approach," Journal of Marketing Analytics, Palgrave Macmillan, vol. 12(1), pages 42-70, March.
  2. Hameed, Irfan & Hameed, Imran & Akram, Umair & Arain, Ghulam Ali & Eid, Riyad, 2024. "Exploring resistance barriers in travelers' word of mouth for mobile payment systems: Mediating effects of trust and usage intention," Technological Forecasting and Social Change, Elsevier, vol. 209(C).
  3. Jacques Nel & Christo Boshoff, 2023. "Unraveling the link between status quo satisfaction and the rejection of digital-only banks," Journal of Financial Services Marketing, Palgrave Macmillan, vol. 28(1), pages 189-207, March.
  4. Liu, Xin & Wu, Jiaqi & Zhang, Chenghu, 2025. "Antecedents of consumers' acceptance of central bank digital currency: The role of technology perceptions, social influence and personal traits," Technological Forecasting and Social Change, Elsevier, vol. 217(C).
  5. Talwar, Shalini & Srivastava, Shalini & Sakashita, Mototaka & Islam, Nazrul & Dhir, Amandeep, 2022. "Personality and travel intentions during and after the COVID-19 pandemic: An artificial neural network (ANN) approach," Journal of Business Research, Elsevier, vol. 142(C), pages 400-411.
  6. Zhang, Bei & Zhu, Jichan & Ma, Ruqiu & Huang, Yuanzhen, 2025. "Impact of dual routes of information cues on consumers' willingness to pay a premium in cross-border e-commerce: The role of product involvement and nutrition safety awareness," Journal of Retailing and Consumer Services, Elsevier, vol. 87(C).
  7. Sujeeth Ungratwar & Dipasha Sharma & Satish Kumar, 2025. "Mapping the digital banking landscape: a multi-dimensional exploration of fintech, digital payments, and e-wallets, with insights into current scenarios and future research," Humanities and Social Sciences Communications, Palgrave Macmillan, vol. 12(1), pages 1-22, December.
  8. Bao, Qian & Xie, Guanhong & Yao, Yuan, 2026. "Exploring psychological dependency on romantic companion robots in the single economy: Implications for digital intimacy and consumer services," Journal of Retailing and Consumer Services, Elsevier, vol. 90(C).
  9. Asad Ahmad & Dag Øivind Madsen & Swati Garg, 2025. "How satisfied am I with mobile wallets? Exploring the nexus between MSQual, hedonism, and satisfaction," Future Business Journal, Springer, vol. 11(1), pages 1-11, December.
  10. Maulidian & Rizka Ramayanti & Mutiara Dewi Puspitawati & Novita & Lely Dahlia & Ratih Mahardika, 2026. "Exploring success factors of microentrepreneurs: a hybrid SEM-ANN approach," SN Business & Economics, Springer, vol. 6(1), pages 1-26, January.
  11. Regina Naa Amua Dodoo & Fu Xin & Tinashe Mangudhla & Emmanuel Bosompem Boadi & Levente Dimen & Alina Cristina Nuta, 2025. "The Paradox of Mobile Money Adoption among Ghana’s PETTY Traders: A Two-Stage PLS-SEM-ANN Approach," SAGE Open, , vol. 15(4), pages 21582440251, October.
  12. Hemant Kumar Sah & Gyanendra Singh Sisodia & Gouher Ahmed & Aqila Rafiuddin & Naseem Abidi, 2023. "The Role of Energy Consumption and Economic Growth on Carbon Emission- Application of Artificial Neural Network," International Journal of Energy Economics and Policy, Econjournals, vol. 13(6), pages 591-596, November.
  13. Gopinath G & Kirubakaran Jayaprakasam, 2026. "Beyond the checkout: what shapes the BNPL narrative for young consumers in India?," Journal of Financial Services Marketing, Palgrave Macmillan, vol. 31(1), pages 1-14, March.
  14. Wang, Guoqiang & Tan, Garry Wei-Han & Yuan, Yunpeng & Ooi, Keng-Boon & Dwivedi, Yogesh K., 2022. "Revisiting TAM2 in behavioral targeting advertising: A deep learning-based dual-stage SEM-ANN analysis," Technological Forecasting and Social Change, Elsevier, vol. 175(C).
  15. Yingying Yang & Peng Lu & Yuanyuan Niu & Guohong Yuan, 2024. "Research on Unmanned Smart Hotels Resistance from the Perspective of Innovation Resistance Theory," SAGE Open, , vol. 14(3), pages 21582440241, September.
  16. Mahmud, Hasan & Islam, A.K.M. Najmul & Mitra, Ranjan Kumar, 2023. "What drives managers towards algorithm aversion and how to overcome it? Mitigating the impact of innovation resistance through technology readiness," Technological Forecasting and Social Change, Elsevier, vol. 193(C).
  17. Nguyen, Nguyen-Hong & Nguyen, Luan-Thanh, 2023. "The impact of online shopping motivation on customer loyalty in Mobile Applications," MPRA Paper 119657, University Library of Munich, Germany, revised 02 Jan 2024.
  18. Marie-E. Godefroid & Ralf Plattfaut & Björn Niehaves, 2023. "How to measure the status quo bias? A review of current literature," Management Review Quarterly, Springer, vol. 73(4), pages 1667-1711, December.
  19. Fu, Shihui & Xue, Kunkun & Yang, Mengya & Wang, Xiaona, 2023. "An exploratory study on users' resistance to mobile app updates: Using netnography and fsQCA," Technological Forecasting and Social Change, Elsevier, vol. 191(C).
  20. Kumar, Aman & Shankar, Amit & Nayal, Preeti, 2024. "Metaverse is not my cup of tea! An investigation into how personality traits shape metaverse usage intentions," Journal of Retailing and Consumer Services, Elsevier, vol. 77(C).
  21. Villanueva Orbaiz, María Luisa & Arce-Urriza, Marta, 2024. "The role of active and passive resistance in new technology adoption by final consumers: The case of 3D printing," Technology in Society, Elsevier, vol. 77(C).
  22. Khondaker Sazzadul Karim & Mohammad Ekramol Islam & Abdullah Mohammed Ibrahim & Shin-Hung Pan & Md. Mominur Rahman, 2023. "Online Marketing Trends and Purchasing Intent Advances in Customer Satisfaction through PLS-SEM and ANN Approach," Advances in Decision Sciences, Asia University, Taiwan, vol. 27(4), pages 24-54, December.
  23. Abbasi, Ghazanfar Ali & Sandran, Thiviya & Ganesan, Yuvaraj & Iranmanesh, Mohammad, 2022. "Go cashless! Determinants of continuance intention to use E-wallet apps: A hybrid approach using PLS-SEM and fsQCA," Technology in Society, Elsevier, vol. 68(C).
  24. Samadhiya, Ashutosh & Yadav, Sanjeev & Kumar, Anil & Majumdar, Abhijit & Luthra, Sunil & Garza-Reyes, Jose Arturo & Upadhyay, Arvind, 2023. "The influence of artificial intelligence techniques on disruption management: Does supply chain dynamism matter?," Technology in Society, Elsevier, vol. 75(C).
  25. Nurul-Ain Abdul-Halim & Ali Vafaei-Zadeh & Haniruzila Hanifah & Ai Ping Teoh & Khaled Nawaser, 2022. "Understanding the determinants of e-wallet continuance usage intention in Malaysia," Quality & Quantity: International Journal of Methodology, Springer, vol. 56(5), pages 3413-3439, October.
  26. Arghya Ray & Muskan Jain & Lan Ma & Khalid Hussain Alhamzi & Ananya Ray & Long She, 2024. "The impact of personality traits, barriers and gamification on Gen X continuance intention for mobile credit bill payment apps," Journal of Financial Services Marketing, Palgrave Macmillan, vol. 29(3), pages 1154-1174, September.
  27. Liu, Aiping & Urquía-Grande, Elena & López-Sánchez, Pilar & Rodríguez-López, Ángel, 2022. "How technology paradoxes and self-efficacy affect the resistance of facial recognition technology in online microfinance platforms: Evidence from China," Technology in Society, Elsevier, vol. 70(C).
  28. Sk Abu Khalek & Chandan Kumar Behera & Tamal Samanta, 2024. "An integrated framework for understanding information disclosure behaviour in mobile payment services," Journal of Financial Services Marketing, Palgrave Macmillan, vol. 29(3), pages 1077-1098, September.
  29. Yanyan Zhang & Tat-Huei Cham & Chuen Khee Pek & Choi-Meng Leong, 2024. "Is face and information availability important in green purchasing among young consumers?," Humanities and Social Sciences Communications, Palgrave Macmillan, vol. 11(1), pages 1-14, December.
  30. Sumita Jagdishprasad Shroff & Rajkumari Nitin Soni & Simran Rohira, 2026. "Digital currency usage intention among existing fintech users: testing the modified UTAUT using hybrid SEM-ANN approach," Journal of Financial Services Marketing, Palgrave Macmillan, vol. 31(1), pages 1-27, March.
  31. de Blanes Sebastián, María García & Antonovica, Arta & Sarmiento Guede, José Ramón, 2023. "What are the leading factors for using Spanish peer-to-peer mobile payment platform Bizum? The applied analysis of the UTAUT2 model," Technological Forecasting and Social Change, Elsevier, vol. 187(C).
  32. Hiran, Kamal Kant & Dadhich, Manish, 2024. "Predicting the core determinants of cloud-edge computing adoption (CECA) for sustainable development in the higher education institutions of Africa: A high order SEM-ANN analytical approach," Technological Forecasting and Social Change, Elsevier, vol. 199(C).
  33. Murugan, Manivel & Marisamynathan, Sankaran, 2024. "Policy analysis for sustainable EV charging facility adoption using SEM-ANN approach," Transportation Research Part A: Policy and Practice, Elsevier, vol. 182(C).
  34. Bilal, Muhammad & Zhang, Yunfeng & Cai, Shukai & Akram, Umair & Halibas, Alrence, 2024. "Artificial intelligence is the magic wand making customer-centric a reality! An investigation into the relationship between consumer purchase intention and consumer engagement through affective attachment," Journal of Retailing and Consumer Services, Elsevier, vol. 77(C).
  35. Hameed, Irfan & Zainab, Bibi & Akram, Umair & Ying, Woo Jia & Chan Xing, Chesney & Khan, Kamran, 2025. "Decoding willingness to buy in live-streaming retail: The application of stimulus organism response model using PLS-SEM and SEM-ANN," Journal of Retailing and Consumer Services, Elsevier, vol. 84(C).
  36. Ooi, Keng-Boon & Hew, Jun-Jie & Aw, Eugene Cheng-Xi & Cham, Tat-Huei & Lin, Chieh-Yu & Tan, Garry Wei-Han, 2025. "I am too young for this! A moderated-mediation model of metaverse commerce resistance," Journal of Retailing and Consumer Services, Elsevier, vol. 84(C).
  37. Shivam Azad & S. L. Tulasi Devi, 2024. "Sustainable Banking: Leveraging Employee Behavior for Environmental and Competitive Gains," International Journal of Global Business and Competitiveness, Springer, vol. 19(1), pages 39-50, December.
  38. Siyu Long & Abdullah Al Mamun & Qing Yang & Jingzu Gao & Wan Mohd Hirwani Wan Hussain & Sayed Samer Ali Al Shami, 2023. "Modelling the mass adoption of mobile payment for e-hailing services using SEM-MGA," PLOS ONE, Public Library of Science, vol. 18(10), pages 1-20, October.
  39. Wu, Jiaqi & Liu, Xin & Zhang, Chenghu, 2024. "Unveiling the influencing mechanism underlying users’ adoption and recommend intentions of central bank digital currency: A behavioral reasoning theory perspective," Journal of Retailing and Consumer Services, Elsevier, vol. 81(C).
  40. Hew, Jun-Jie & Lee, Voon-Hsien & Leong, Lai-Ying, 2023. "Why do mobile consumers resist mobile commerce applications? A hybrid fsQCA-ANN analysis," Journal of Retailing and Consumer Services, Elsevier, vol. 75(C).
  41. Pan, Yan-Rong & Tan, Garry Wei-Han & Aw, Eugene Cheng-Xi & Ooi, Keng-Boon, 2025. "When things fall apart: Exploring brand hate in influencer endorsements," Technological Forecasting and Social Change, Elsevier, vol. 220(C).
  42. Twinkle Singh & Jeanne Poulose & Vinod Sharma, 2025. "Data-Driven Sustainability: Revolutionizing Hospital Supply Chains through Big Data Analytics," SN Operations Research Forum, Springer, vol. 6(1), pages 1-32, March.
  43. Lai-Ying Leong & Teck-Soon Hew & Keng-Boon Ooi & Bhimaraya Metri & Yogesh K. Dwivedi, 2023. "Extending the Theory of Planned Behavior in the Social Commerce Context: A Meta-Analytic SEM (MASEM) Approach," Information Systems Frontiers, Springer, vol. 25(5), pages 1847-1879, October.
  44. Yuan, Yun-Peng & Tan, Garry Wei-Han & Ooi, Keng-Boon, 2025. "What shapes mobile fintech consumers' post-adoption experience? A multi-analytical PLS-ANN-fsQCA perspective," Technological Forecasting and Social Change, Elsevier, vol. 217(C).
  45. Chahal, Jyoti & Dagar, Vishal & Dagher, Leila & Rao, Amar & Ntom Udemba, Edmund, 2024. "The crisis effect in TPB as a moderator for post-pandemic entrepreneurial intentions among higher education students: PLS-SEM and ANN Approach," MPRA Paper 120706, University Library of Munich, Germany.
  46. Yubo Peng & LingWu Wang & Shuiqing Yang, 2021. "Explaining mobile government social media continuance from the valence perspective: A SEM-NN approach," PLOS ONE, Public Library of Science, vol. 16(2), pages 1-13, February.
  47. Pinochet, Luis Hernan Contreras & de Gois, Fernanda Silva & Pardim, Vanessa Itacaramby & Onusic, Luciana Massaro, 2024. "Experimental study on the effect of adopting humanized and non-humanized chatbots on the factors measure the intensity of the user's perceived trust in the Yellow September campaign," Technological Forecasting and Social Change, Elsevier, vol. 204(C).
  48. Sutticherchart Juthatip & Rakthin Sirisuhk, 2023. "Determinants of digital wallet adoption and super app: A review and research model," Management & Marketing, Sciendo, vol. 18(3), pages 270-289, September.
  49. Mohammad Awal Hossen & S. M. Misbauddin & Chanchal Molla & Md. Noor Un Nabi & Md. Nazmus Sakib, 2025. "Decoding university–industry collaboration: A SEM-ANN quadruple helix approach," Future Business Journal, Springer, vol. 11(1), pages 1-30, December.
  50. Pablo Angel-Rodriguez & Jose Antonio Vicente-Pascual, 2026. "Exploring the adoption of mobile payments: a hybrid literature review and future research agenda," Future Business Journal, Springer, vol. 12(1), pages 1-28, December.
  51. Fahad Javed Baig & Rana Shahid Yaqub, 2022. "Exploring the Usage Behavior of Mobile Wallet: An Empirical Study in Pakistan," Journal of Policy Research (JPR), Research Foundation for Humanity (RFH), vol. 8(3), pages 11-16, December.
  52. Zhong, Junying & Chen, Tiao, 2023. "Antecedents of mobile payment loyalty: An extended perspective of perceived value and information system success model," Journal of Retailing and Consumer Services, Elsevier, vol. 72(C).
  53. Mall, Sunita & Panigrahi, Tushar Ranjan & Kabir Hassan, M., 2024. "Neo banking: A bibliometric review of the current research trend and future scope," International Review of Economics & Finance, Elsevier, vol. 96(PA).
  54. Lv, Zhe, 2025. "Key determinants of purchase intentions for geographical indication agricultural products: A hybrid PLS-SEM and ANN approach," Journal of Retailing and Consumer Services, Elsevier, vol. 84(C).
  55. JiaLiang Pan & Yi-Man Teng & Kun-Shan Wu, 2025. "Psychological Aspects of Security Awareness on Facial Recognition Services Adoption in Hotels: A Protection Motivation Theory Approach," SAGE Open, , vol. 15(3), pages 21582440251, August.
  56. Babak Naysary & Mehdi Malekzadeh & Ruth Tacneng & Amine Tarazi, 2022. "Big data analytics application in multi-criteria decision making: the case of eWallet adoption," Working Papers hal-03632834, HAL.
  57. Subhajit Bhattacharya & Sasadhar Bera, 2024. "Examining consumers’ m-wallet service brand choice decisions at the post-adoption stage: an empirical investigation," Journal of Financial Services Marketing, Palgrave Macmillan, vol. 29(4), pages 1414-1431, December.
  58. Mukherjee, Shreya, 2025. "Factors impeding buy now, pay later (BNPL) adoption in India: A mixed-method approach," Journal of Retailing and Consumer Services, Elsevier, vol. 87(C).
  59. Giacomo Migliore & Ralf Wagner & Felipe Schneider Cechella & Francisco Liébana-Cabanillas, 2022. "Antecedents to the Adoption of Mobile Payment in China and Italy: an Integration of UTAUT2 and Innovation Resistance Theory," Information Systems Frontiers, Springer, vol. 24(6), pages 2099-2122, December.
  60. Phan Cong Thao Tien & Tran Thien Phuc & Nguyen Thi Hai Binh, 2023. "A hybrid SEM/ANN analysis to understand youtube video content's influence on university students' eLearning acceptance behavior," EconStor Conference Papers 279146, ZBW - Leibniz Information Centre for Economics.
  61. Izquierdo-Yusta, Alicia & Martínez–Ruiz, María Pilar & Pérez–Villarreal, Héctor Hugo, 2022. "Studying the impact of food values, subjective norm and brand love on behavioral loyalty," Journal of Retailing and Consumer Services, Elsevier, vol. 65(C).
  62. Mengling Wu & Abdullah Al Mamun & Mohammad Nurul Hassan Reza & Mara Ridhuan Che Abdul Rahman & Yanan Cai, 2026. "The convergence of barriers: why people resist personal carbon account?," Mitigation and Adaptation Strategies for Global Change, Springer, vol. 31(5), pages 1-32, June.
  63. Al Halbusi, Hussam & Al-Sulaiti, Khalid Ibrahim & Alalwan, Ali Abdallah & Al-Busaidi, Adil S., 2025. "AI capability and green innovation impact on sustainable performance: Moderating role of big data and knowledge management," Technological Forecasting and Social Change, Elsevier, vol. 210(C).
  64. Jaiswal, Deepak & Mohan, Ashutosh & Deshmukh, Arun Kumar, 2023. "Cash rich to cashless market: Segmentation and profiling of Fintech-led-Mobile payment users," Technological Forecasting and Social Change, Elsevier, vol. 193(C).
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