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The role of mobile ICT in repair worker communities of practice

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  • Ivory, Chris
  • Casey, Rebecca
  • Watson, Kayleigh

Abstract

The article addresses the lack of focus, in the literature on work and communications technology, on the role played by communities of practice (CoPs) in mediating the impacts of technology change on work. It is argued that the particular characteristics of CoPs, the fact that they are regarded as an end in themselves by community members, make them a key part of the technology-organisation dialectic. By examining the role played by CoPs, it is possible to gain a better understanding of the relationship between work and technology - in particular the unintended consequences of technology change for work and, indeed, for CoPs themselves.

Suggested Citation

  • Ivory, Chris & Casey, Rebecca & Watson, Kayleigh, 2016. "The role of mobile ICT in repair worker communities of practice," 27th European Regional ITS Conference, Cambridge (UK) 2016 148676, International Telecommunications Society (ITS).
  • Handle: RePEc:zbw:itse16:148676
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    References listed on IDEAS

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    1. Peter Sandiford & Diane Seymour, 2007. "The concept of occupational community revisited: analytical and managerial implications in face-to-face service occupations," Work, Employment & Society, British Sociological Association, vol. 21(2), pages 209-226, June.
    2. John Seely Brown & Paul Duguid, 2001. "Knowledge and Organization: A Social-Practice Perspective," Organization Science, INFORMS, vol. 12(2), pages 198-213, April.
    3. Irena Grugulis & Dimitrinka Stoyanova, 2011. "The missing middle: communities of practice in a freelance labour market," Work, Employment & Society, British Sociological Association, vol. 25(2), pages 342-351, June.
    4. Tim Dant, 2010. "The Work of Repair: Gesture, Emotion and Sensual Knowledge," Sociological Research Online, Sociological Research Online, vol. 15(3), pages 1-7.
    5. Joanne Roberts, 2006. "Limits to Communities of Practice," Journal of Management Studies, Wiley Blackwell, vol. 43(3), pages 623-639, May.
    6. Amin, Ash & Roberts, Joanne, 2008. "Knowing in action: Beyond communities of practice," Research Policy, Elsevier, vol. 37(2), pages 353-369, March.
    7. John Seely Brown & Paul Duguid, 1991. "Organizational Learning and Communities-of-Practice: Toward a Unified View of Working, Learning, and Innovation," Organization Science, INFORMS, vol. 2(1), pages 40-57, February.
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    Keywords

    Communications; Technology; Change; Communities of Practice; Repair Workers;

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