IDEAS home Printed from
   My bibliography  Save this paper

The role of mobile ICT in repair worker communities of practice


  • Ivory, Chris
  • Casey, Rebecca
  • Watson, Kayleigh


The article addresses the lack of focus, in the literature on work and communications technology, on the role played by communities of practice (CoPs) in mediating the impacts of technology change on work. It is argued that the particular characteristics of CoPs, the fact that they are regarded as an end in themselves by community members, make them a key part of the technology-organisation dialectic. By examining the role played by CoPs, it is possible to gain a better understanding of the relationship between work and technology - in particular the unintended consequences of technology change for work and, indeed, for CoPs themselves.

Suggested Citation

  • Ivory, Chris & Casey, Rebecca & Watson, Kayleigh, 2016. "The role of mobile ICT in repair worker communities of practice," 27th European Regional ITS Conference, Cambridge (UK) 2016 148676, International Telecommunications Society (ITS).
  • Handle: RePEc:zbw:itse16:148676

    Download full text from publisher

    File URL:
    Download Restriction: no

    References listed on IDEAS

    1. Peter Sandiford & Diane Seymour, 2007. "The concept of occupational community revisited: analytical and managerial implications in face-to-face service occupations," Work, Employment & Society, British Sociological Association, vol. 21(2), pages 209-226, June.
    2. John Seely Brown & Paul Duguid, 2001. "Knowledge and Organization: A Social-Practice Perspective," Organization Science, INFORMS, vol. 12(2), pages 198-213, April.
    3. Irena Grugulis & Dimitrinka Stoyanova, 2011. "The missing middle: communities of practice in a freelance labour market," Work, Employment & Society, British Sociological Association, vol. 25(2), pages 342-351, June.
    4. Tim Dant, 2010. "The Work of Repair: Gesture, Emotion and Sensual Knowledge," Sociological Research Online, Sociological Research Online, vol. 15(3), pages 1-7.
    5. Joanne Roberts, 2006. "Limits to Communities of Practice," Journal of Management Studies, Wiley Blackwell, vol. 43(3), pages 623-639, May.
    6. Amin, Ash & Roberts, Joanne, 2008. "Knowing in action: Beyond communities of practice," Research Policy, Elsevier, vol. 37(2), pages 353-369, March.
    7. John Seely Brown & Paul Duguid, 1991. "Organizational Learning and Communities-of-Practice: Toward a Unified View of Working, Learning, and Innovation," Organization Science, INFORMS, vol. 2(1), pages 40-57, February.
    Full references (including those not matched with items on IDEAS)

    More about this item


    Communications; Technology; Change; Communities of Practice; Repair Workers;

    NEP fields

    This paper has been announced in the following NEP Reports:


    Access and download statistics


    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:zbw:itse16:148676. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (ZBW - Leibniz Information Centre for Economics). General contact details of provider: .

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service hosted by the Research Division of the Federal Reserve Bank of St. Louis . RePEc uses bibliographic data supplied by the respective publishers.