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The Influence of the Institutional Framework on Public Digital Services in the Business Sector in Bosnia and Herzegovina

Author

Listed:
  • Osmanbegović, Edin
  • Pirić, Nedžad

Abstract

The purpose of this research is to identify the influence of the institutional framework on public digital services in the business sector in Bosnia and Herzegovina. By analyzing the research findings, it can be confirmed that the determinants of the institutional framework have a significant impact on the development and accessibility of digital public services aimed at the business community. More specifically, the institutional framework makes a unique and important contribution to predicting the availability, efficiency, and quality of digital services essential for business operations in Bosnia and Herzegovina's digital economy. Based on the theoretical foundations, empirical analyses, and research results, it can be concluded that the institutional framework substantially affects the business sector and the extent to which it can benefit from public digital administration services. The research findings further confirmed a high level of dissatisfaction among businesses regarding institutional support for the digitalization of public services, as well as a generally negative perception of investment efforts by municipalities, cantonal authorities, and state-level institutions in the development of ICT infrastructure aimed at facilitating business operations. The study also highlighted the need to improve the legislative and regulatory framework to create conditions for faster development of digital services and their alignment with the needs of the business sector. The research sample consisted of 171 respondents (n = 171) from Bosnia and Herzegovina, selected using the snowball sampling method. The basic motive for the realization of this research is the fact that there is no relevant research in Bosnia and Herzegovina that focuses on the impact of the institutional framework on public digital services for the business sector.

Suggested Citation

  • Osmanbegović, Edin & Pirić, Nedžad, 2025. "The Influence of the Institutional Framework on Public Digital Services in the Business Sector in Bosnia and Herzegovina," EconStor Conference Papers 343398, ZBW - Leibniz Information Centre for Economics.
    • Handle: RePEc:zbw:esconf:343398
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    References listed on IDEAS

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    1. Spence, Michael, 2021. "Government and economics in the digital economy," Journal of Government and Economics, Elsevier, vol. 3(C).
    2. André Hanelt & René Bohnsack & David Marz & Cláudia Antunes Marante, 2021. "A Systematic Review of the Literature on Digital Transformation: Insights and Implications for Strategy and Organizational Change," Journal of Management Studies, Wiley Blackwell, vol. 58(5), pages 1159-1197, July.
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    Keywords

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    JEL classification:

    • O43 - Economic Development, Innovation, Technological Change, and Growth - - Economic Growth and Aggregate Productivity - - - Institutions and Growth
    • O38 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Government Policy
    • L26 - Industrial Organization - - Firm Objectives, Organization, and Behavior - - - Entrepreneurship

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