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Total quality management practices in Bosnia and Herzegovina: Do organizational contextual factors matter?

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  • Kulenović, Mirza
  • Veselinović, Liljan

Abstract

The main focus of this paper is to present the TQM practices of 593 companies in Bosnia and Herzegovina. In addition, our results confirm that there are statistically significant differences in TQM practices between firms in a highly competitive and less competitive environment, as well as between firms with and without ISO certificates. TQM practices do not differ between companies that belong to different groups that we constructed based on their age, location, export-orientation and the firm size. We contribute to the existing body of knowledge by identifying organizational contextual factors that might matter in designing more complex structural models.

Suggested Citation

  • Kulenović, Mirza & Veselinović, Liljan, 2019. "Total quality management practices in Bosnia and Herzegovina: Do organizational contextual factors matter?," EconStor Conference Papers 214885, ZBW - Leibniz Information Centre for Economics.
    • Handle: RePEc:zbw:esconf:214885
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    References listed on IDEAS

    as
    1. Prajogo, Daniel I. & Sohal, Amrik S., 2006. "The relationship between organization strategy, total quality management (TQM), and organization performance--the mediating role of TQM," European Journal of Operational Research, Elsevier, vol. 168(1), pages 35-50, January.
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    More about this item

    Keywords

    Total quality management; Contextual factors; Bosnia and Herzegovina;
    All these keywords.

    JEL classification:

    • L15 - Industrial Organization - - Market Structure, Firm Strategy, and Market Performance - - - Information and Product Quality
    • M11 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Production Management
    • L25 - Industrial Organization - - Firm Objectives, Organization, and Behavior - - - Firm Performance

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