IDEAS home Printed from https://ideas.repec.org/p/urb/wpaper/12_14.html
   My bibliography  Save this paper

An overview of existing literature on public e-services

Author

Listed:
  • Davide Arduini

    (Department of Economics, Society & Politics, Università di Urbino "Carlo Bo")

  • Antonello Zanfei

    (Department of Economics, Society & Politics, Università di Urbino "Carlo Bo")

Abstract

Public e-services are a broad and growing research field in which scholars and practitioners from different domains are involved. However, the increasing attention devoted to public e-services only partially captures the extreme variety of aspects and implications of the diffusion of information and communication technologies at all levels of public administrations. The paper aims to develop a meta-analysis of the literature on the delivery, diffusion, adoption and impact of public e-services and examines differences in methodologies, approaches and key indicators across five service categories: eGovernment, eEducation, eHealth, Infomobility and eProcurement. We examined 751 articles appeared in 2000-2010 in the top international academic journals listed in the SSCI-ISI, as classified in the following fields: Communication, Economics, Education, Environmental Studies, Geography, Health Policy & Services, Information Science & Library Science, Law, Management, Planning & Development, Public Administration, Transportation and Urban Studies. We highlight a significant heterogeneity in scientific production across service domains, indicators used, and affiliation of authors. We also show an increasing diffusion of quantitative methods applied to different research fields which still appears to be constrained by data limitations. The overall picture emerging from the analysis is one characterized by largely unexplored service domains as well as scarcely analyzed issues both across and within individual service categories. Thus many research opportunities seem to emerge and need to be exploited from different disciplinary perspectives in this field of analysis.

Suggested Citation

  • Davide Arduini & Antonello Zanfei, 2012. "An overview of existing literature on public e-services," Working Papers 1214, University of Urbino Carlo Bo, Department of Economics, Society & Politics - Scientific Committee - L. Stefanini & G. Travaglini, revised 2012.
    • Handle: RePEc:urb:wpaper:12_14
    as

    Download full text from publisher

    File URL: http://www.econ.uniurb.it/RePEc/urb/wpaper/WP_12_14.pdf
    File Function: First version, 2012
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. José A. Camacho & Mercedes Rodriguez, 2007. "Integration and Diffusion of KIS for Industry Performance," Palgrave Macmillan Books, in: Luis Rubalcaba & Henk Kox (ed.), Business Services in European Economic Growth, chapter 7, pages 128-143, Palgrave Macmillan.
    2. Michael D. Gordon, 1982. "Citation ranking versus subjective evaluation in the determination of journal hierachies in the social sciences," Journal of the American Society for Information Science, Association for Information Science & Technology, vol. 33(1), pages 55-57, January.
    3. Stoneman, Paul & Battisti, Giuliana, 2010. "The Diffusion of New Technology," Handbook of the Economics of Innovation, in: Bronwyn H. Hall & Nathan Rosenberg (ed.), Handbook of the Economics of Innovation, edition 1, volume 2, chapter 0, pages 733-760, Elsevier.
    4. Luis Rubalcaba & Henk Kox (ed.), 2007. "Business Services in European Economic Growth," Palgrave Macmillan Books, Palgrave Macmillan, number 978-0-230-22879-5.
    5. Luis Rubalcaba, 2007. "Services in European Policies," Bruges European Economic Policy Briefings 16, European Economic Studies Department, College of Europe.
    6. Henk Kox & Luis Rubalcaba, 2007. "The Contribution of Business Services to European Economic Growth," Palgrave Macmillan Books, in: Luis Rubalcaba & Henk Kox (ed.), Business Services in European Economic Growth, chapter 4, pages 74-94, Palgrave Macmillan.
    7. Luis Rubalcaba & Henk Kox, 2007. "The Growth of European Business Services," Palgrave Macmillan Books, in: Luis Rubalcaba & Henk Kox (ed.), Business Services in European Economic Growth, chapter 1, pages 15-38, Palgrave Macmillan.
    8. Fred R. Shapiro, 1992. "Origins of bibliometrics, citation indexing, and citation analysis: The neglected legal literature," Journal of the American Society for Information Science, Association for Information Science & Technology, vol. 43(5), pages 337-339, June.
    9. Kox, Henk L.M. & Rubalcaba, Luis, 2007. "Analysing the contribution of business services to European economic growth," MPRA Paper 2003, University Library of Munich, Germany.
    10. Rui Baptista, 1999. "The Diffusion of Process Innovations: A Selective Review," International Journal of the Economics of Business, Taylor & Francis Journals, vol. 6(1), pages 107-129.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Davide Arduini & Antonello Zanfei, 2011. "What do we know from the literature on public e-services?," Working Papers 1111, University of Urbino Carlo Bo, Department of Economics, Society & Politics - Scientific Committee - L. Stefanini & G. Travaglini, revised 2011.
    2. Arduini, Davide & Zanfei, Antonello, 2014. "An overview of scholarly research on public e-services? A meta-analysis of the literature," Telecommunications Policy, Elsevier, vol. 38(5), pages 476-495.
    3. Francesco Bogliacino & Matteo Lucchese & Mario Pianta, 2011. "Job creation in business services:Innovation, Demand, Polarisation," Working Papers 1107, University of Urbino Carlo Bo, Department of Economics, Society & Politics - Scientific Committee - L. Stefanini & G. Travaglini, revised 2011.
    4. Davide Castellani & Valentina Meliciani & Loredana Mirra, 2016. "The Determinants of Inward Foreign Direct Investment in Business Services across European Regions," Regional Studies, Taylor & Francis Journals, vol. 50(4), pages 671-691, April.
    5. Rinaldo Evangelista & Matteo Lucchese & Valentina Meliciani, 2013. "The contribution of Business services to the export performances of manufacturing industries. An empirical study on 5 European countries," Working Papers 14, Birkbeck Centre for Innovation Management Research, revised Nov 2013.
    6. Jacques Pelkmans, 2008. "Economic Approaches of the Internal Market," Bruges European Economic Research Papers 13, European Economic Studies Department, College of Europe.
    7. Matthias Firgo & Peter Mayerhofer, 2016. "Wissensintensive Unternehmensdienste, Wissens-Spillovers und regionales Wachstum. Teilprojekt 3: Zur Standortstruktur von wissensintensiven Unternehmensdiensten – Fakten, Bestimmungsgründe, regionalpo," WIFO Studies, WIFO, number 59427, April.
    8. André Lorentz & Maria Savona, 2009. "Evolutionary micro-dynamics and changes in the economic structure," Springer Books, in: Uwe Cantner & Jean-Luc Gaffard & Lionel Nesta (ed.), Schumpeterian Perspectives on Innovation, Competition and Growth, pages 137-160, Springer.
    9. Dukhabandhu Sahoo, 2012. "Efficiency of the Information and Technology Sector of India and Its Relevance to Indian Economic Growth," Journal of Infrastructure Development, India Development Foundation, vol. 4(1), pages 41-58, June.
    10. Faïz Gallouj & Maria Savona, 2009. "Innovation in services: a review of the debate and a research agenda," Journal of Evolutionary Economics, Springer, vol. 19(2), pages 149-172, April.
    11. Lanaspa, Luis & Sanz-Gracia, Fernando & Vera-Cabello, María, 2016. "The (strong) interdependence between intermediate producer services' attributes and manufacturing location," Economic Modelling, Elsevier, vol. 57(C), pages 1-12.
    12. Malgorzata Juchniewicz, 2021. "Factor Competitiveness of the Technological Advanced Services Sector in the European Union Countries: A Typological Analysis," European Research Studies Journal, European Research Studies Journal, vol. 0(Special 3), pages 260-273.
    13. Adrián Rial & Rafael Fernández, 2023. "Does tertiarisation slow down productivity growth? A Kaldorian–Baumolian analysis across 10 developed economies," Metroeconomica, Wiley Blackwell, vol. 74(1), pages 188-222, February.
    14. Dioni Elche & Davide Consoli & Mabel Sánchez-Barrioluengo, 2021. "From brawn to brains: manufacturing–KIBS interdependency," Regional Studies, Taylor & Francis Journals, vol. 55(7), pages 1282-1298, July.
    15. Gabor Oblath & Eva Palocz & David Popper & Akos Valentinyi, 2015. "Economic convergence and structural change in the new member states of the European Union Convergence in volumes, prices and the share of services, with implications for wage convergence: an expenditu," CERS-IE WORKING PAPERS 1544, Institute of Economics, Centre for Economic and Regional Studies.
    16. Kox, Henk L.M. & Rubalcaba, Luis, 2007. "Business services and the changing structure of European economic growth," MPRA Paper 3750, University Library of Munich, Germany.
    17. Fabio Bacchini & Giuseppe Busanello & Diego Chianella & Rosmarie D. Cinelli & Roberto Iannaccone & Valeria Quondamstefano, 2015. "Recent developments for quarterly service turnover indices," Rivista di statistica ufficiale, ISTAT - Italian National Institute of Statistics - (Rome, ITALY), vol. 17(1), pages 21-53.
    18. Changju Lee & Sunghoon Lee, 2022. "Exploring the Contributions by Transportation Features to Urban Economy: An Experiment of a Scalable Tree-Boosting Algorithm with Big Data," Land, MDPI, vol. 11(4), pages 1-30, April.
    19. Satya P. Das & Anuradha Saha, 2015. "Growth of business services: A supply‐side hypothesis," Canadian Journal of Economics/Revue canadienne d'économique, John Wiley & Sons, vol. 48(1), pages 83-109, February.
    20. Daniel Lind, 2011. "The Myths and Reality of Deindustrialization in Sweden: The Role of Productivity," International Productivity Monitor, Centre for the Study of Living Standards, vol. 22, pages 29-43, Fall.

    More about this item

    Keywords

    Bibliometrics; Meta-analysis; Innovation in services; Public e-services.;
    All these keywords.

    JEL classification:

    • H83 - Public Economics - - Miscellaneous Issues - - - Public Administration
    • O38 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Government Policy

    NEP fields

    This paper has been announced in the following NEP Reports:

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:urb:wpaper:12_14. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Carmela Nicoletti (email available below). General contact details of provider: https://edirc.repec.org/data/feurbit.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.