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The never-ending patient journey of chronically ill patients : A qualitative case study on touchpoints in relation to patient-centered care

Author

Listed:
  • Maas, Vera K.
  • Dibbets, Frederik H.
  • Peters, Vincent J. T.

    (Tilburg University, School of Economics and Management)

  • Meijboom, Bert R.

    (Tilburg University, School of Economics and Management)

  • Bijnen, Daniëlle van

Abstract

No abstract is available for this item.

Suggested Citation

  • Maas, Vera K. & Dibbets, Frederik H. & Peters, Vincent J. T. & Meijboom, Bert R. & Bijnen, Daniëlle van, 2023. "The never-ending patient journey of chronically ill patients : A qualitative case study on touchpoints in relation to patient-centered care," Other publications TiSEM a4e250c8-39de-4a70-8dd0-a, Tilburg University, School of Economics and Management.
    • Handle: RePEc:tiu:tiutis:a4e250c8-39de-4a70-8dd0-a9b79ee758e9
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    File URL: https://repository.tilburguniversity.edu/bitstreams/29e951ad-f7aa-4b9e-a982-b68c83c70a6e/download
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    References listed on IDEAS

    as
    1. Rosenbaum, Mark S. & Otalora, Mauricio Losada & Ramírez, Germán Contreras, 2017. "How to create a realistic customer journey map," Business Horizons, Elsevier, vol. 60(1), pages 143-150.
    2. Christian Homburg & Danijel Jozić & Christina Kuehnl, 2017. "Customer experience management: toward implementing an evolving marketing concept," Journal of the Academy of Marketing Science, Springer, vol. 45(3), pages 377-401, May.
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    Cited by:

    1. Gift Treighcy Banda-Mtaula & Mtisunge Joshua Gondwe & Nateiya M Yongolo & Rashida A Ferrand & Stephen Kasenda & Sara Lowe & Brown David Khongo & Naomi S Levitt & Beatrice Matanje & Charlotte Taderera , 2026. "Pathways of health care for people living with multimorbidity in two Southern African countries," PLOS ONE, Public Library of Science, vol. 21(6), pages 1-20, June.

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