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E-mail and Direct Participation in Decision Making: A Literature Review

  • Dandi, Roberto

This paper reviews the literature on the effects of the use of e-mail on direct participation in decision making (PDM) in organisations. After a brief review of the organisational literature on participation the paper distinguishes e-mail theories on direct participation in three different theoretical perspectives. Then the paper focuses the attention on the role of e-mail in affecting task type, vertical and horizontal communication and their consequences for PDM. Finally the paper presents indications and open questions for future research.

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File URL: http://mpra.ub.uni-muenchen.de/14397/1/MPRA_paper_14397.pdf
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Paper provided by University Library of Munich, Germany in its series MPRA Paper with number 14397.

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Date of creation: 03 Jul 2002
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Handle: RePEc:pra:mprapa:14397
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  1. Lee Sproull & Sara Kiesler, 1986. "Reducing Social Context Cues: Electronic Mail in Organizational Communication," Management Science, INFORMS, vol. 32(11), pages 1492-1512, November.
  2. Bernard C. Y. Tan & Kwok-Kee Wei & Richard T. Watson & Danial L. Clapper & Ephraim R. McLean, 1998. "Computer-Mediated Communication and Majority Influence: Assessing the Impact in an Individualistic and a Collectivistic Culture," Management Science, INFORMS, vol. 44(9), pages 1263-1278, September.
  3. Hammer, Michael & Champy, James, 1993. "Reengineering the corporation: A manifesto for business revolution," Business Horizons, Elsevier, vol. 36(5), pages 90-91.
  4. Hedlund, Jennifer & Ilgen, Daniel R. & Hollenbeck, John R., 1998. "Decision Accuracy in Computer-Mediated versus Face-to-Face Decision-Making Teams," Organizational Behavior and Human Decision Processes, Elsevier, vol. 76(1), pages 30-47, October.
  5. Libby Bishop & David I. Levine, 1999. "Computer-mediated communication as employee voice: A case study," Industrial and Labor Relations Review, ILR Review, Cornell University, ILR School, vol. 52(2), pages 213-233, January.
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