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Humanizing Telemedicine through Recognition-Based Ethics

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  • Capodici, Angelo
  • Pirni, Alberto
  • Gadignani, Anna
  • Noci, Francesca
  • Giardelli, Lucia
  • Emdin, Michele
  • Giannoni, Alberto

Abstract

Background: The rapid expansion of telemedicine promises enhanced healthcare access but risks eroding the relational foundations of care, particularly in remote and underserved communities. Standard bioethical frameworks, often focused on principlism, inadequately address the complex intersubjective and systemic challenges posed by digital mediation. There is a need for an ethical framework that centers human dignity and recognition within technologically mediated care. Objective: This perspective paper develops and applies a critical ethical framework for telemedicine grounded in recognition theory, aiming to evaluate how digital systems can support or undermine the recognition of persons, especially in vulnerable contexts. Methods: We synthesize Axel Honneth's recognition theory with insights from relational ethics, phenomenology of illness, and critical disability studies to propose a tripartite framework comprising three interdependent dimensions of recognition: Ascertaining (epistemic recognition of the patient as an embodied knower), Acceptance (normative inclusion respecting vulnerability and difference), and Approval (institutional legitimation of telemedicine as genuine care). We conduct a critical conceptual analysis applying this framework to the Tuscany Health Ecosystem project, a telemedicine initiative in remote Italian regions. Findings: The application of the Ascertaining-Acceptance-Approval framework reveals both the potential of hybrid, community-integrated telemedicine models (like Tuscany's) to foster recognition through nurse-mediated presence and relational continuity, and significant unresolved tensions. These include persistent epistemic compromises, ambiguities in power-sharing and patient choice, undertheorized socioeconomic vulnerabilities, and structural contradictions between relational care demands and system pressures for efficiency (e.g., the efficiency-recognition dilemma, risk of technological solutionism). Conclusion: Recognition theory transforms telemedicine from a purely technical challenge into an ethical-political project. Ensuring digital healthcare humanizes rather than diminishes care requires moving beyond simple access metrics. It demands ethical vigilance focused on hybridity, perpetual reflexivity, and meaningful community participation to ensure technology supports recognition and resists deepening health inequities.

Suggested Citation

  • Capodici, Angelo & Pirni, Alberto & Gadignani, Anna & Noci, Francesca & Giardelli, Lucia & Emdin, Michele & Giannoni, Alberto, 2025. "Humanizing Telemedicine through Recognition-Based Ethics," SocArXiv 8w9xk_v1, Center for Open Science.
    • Handle: RePEc:osf:socarx:8w9xk_v1
    DOI: 10.31219/osf.io/8w9xk_v1
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    1. Mead, Nicola & Bower, Peter, 2000. "Patient-centredness: a conceptual framework and review of the empirical literature," Social Science & Medicine, Elsevier, vol. 51(7), pages 1087-1110, October.
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