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Basics Of Market-Like Operation In The Business Services

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  • Robert Marciniak

    (University of Miskolc)

Abstract

The basic element of business service provider model is the competition in the daily operation of service centres. This competition is natural factor on the business service market, e.g. each outsourcing service providers need to compete continuously with other providers for acquiring new and retaining the current customers considering of price, quality and other different factors of service compliances. If the outsourcing provider company underperforms in these indicators during the partnership and there is a rigorous and consistent service legal agreement between the two partners then the provider could even lose the client. This means a clear market-based operation that after a time becoming the part of corporate culture and intercorporating the thinking about the daily business. If the service recipient is satisfied with the partnership then the provider could improve the quality of service and decrease the operational cost to be more efficient and competitive on the market. This paper explores the different elements of market-based operation that is fundamental in the various business service providing. The research explains the differences of its significance in the business models focusing on the different motivations, competencies and relations.

Suggested Citation

  • Robert Marciniak, 2015. "Basics Of Market-Like Operation In The Business Services," Enterprise Theory and Practice Doctoral School (ETPDS) Working Papers 15, Faculty of Economics, University of Miskolc.
    • Handle: RePEc:mic:etpdsw:15
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    File URL: http://tmp.gtk.uni-miskolc.hu/pdf/mic/etpdsw/14.pdf
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    References listed on IDEAS

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    1. Luis Rubalcaba & Henk Kox (ed.), 2007. "Business Services in European Economic Growth," Palgrave Macmillan Books, Palgrave Macmillan, number 978-0-230-22879-5.
    2. Kox, Henk L.M. & Rubalcaba, Luis, 2007. "Business services and the changing structure of European economic growth," MPRA Paper 3750, University Library of Munich, Germany.
    3. Luis Rubalcaba & Henk Kox, 2007. "The Growth of European Business Services," Palgrave Macmillan Books, in: Luis Rubalcaba & Henk Kox (ed.), Business Services in European Economic Growth, chapter 1, pages 15-38, Palgrave Macmillan.
    4. Kox, Henk L.M. & Rubalcaba, Luis, 2007. "Analysing the contribution of business services to European economic growth," MPRA Paper 2003, University Library of Munich, Germany.
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