Satisfied Workers, Retained Workers: Effects of Work and Work Environment on Homecare Workers' Job Satisfaction, Stress, Physical Health, and Retention
The goal of this project was to assist health system managers and policy makers develop policies and strategies to recruit and retain human resources in the homecare sector and have a satisfied, healthy workforce. The overall research question was: How do the work characteristics of homecare workers and the work environment in homecare contribute to job satisfaction, stress, physical health, and retention? The research is designed as a mixed-method approach with both qualitative and quantitative data. Results showed that restructuring and organizational change in the homecare sector has contributed to both mental and physical health problems (including job stress and musculoskeletal disorders), job dissatisfaction, and retention problems. Factors that contribute to higher levels of satisfaction and the propensity to stay with the organization include organizational and peer support, working one-on-one with clients, doing emotional labour (that is, the work involved in dealing with other people’s feelings), and satisfaction with schedules, pay, and benefits. This study also examined the association between job flexibility and job insecurity and self-reported musculoskeletal disorders and found no relationship between these variables and musculoskeletal disorders.
|Date of creation:||Dec 2006|
|Date of revision:|
|Contact details of provider:|| Postal: 1280 Main Street West, Hamilton, Ontario, L8S 4M4|
Phone: (905) 525-9140 ext. 22765
Fax: (905) 521-8232
Web page: http://www.mcmaster.ca/economics/
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- Kevin Milligan, 2004.
"Life-cycle Asset Accumulation and Allocation in Canada,"
Social and Economic Dimensions of an Aging Population Research Papers
122, McMaster University.
- Kevin Milligan, 2005. "Life-cycle asset accumulation and allocation in Canada," Canadian Journal of Economics, Canadian Economics Association, vol. 38(3), pages 1057-1106, August.
- Kevin Milligan, 2004. "Life-Cycle Asset Accumulation and Allocation in Canada," NBER Working Papers 10860, National Bureau of Economic Research, Inc.
- Neil J. Buckley & Frank T. Denton & A. Leslie Robb & Byron G. Spencer, 2004.
"Healthy Aging at Older Ages: Are Income and Education Important?,"
Quantitative Studies in Economics and Population Research Reports
392, McMaster University.
- Neil J. Buckley & Frank T. Denton & A. Leslie Robb & Byron G. Spencer, 2004. "Healthy Aging at Older Ages: Are Income and Education Important?," Social and Economic Dimensions of an Aging Population Research Papers 123, McMaster University.
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