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The Patient as a construction and a non-participant member of a change-process

Author

Listed:
  • Beckerman, Carina

    (Dept. of Business Administration, Stockholm School of Economics)

Abstract

The contribution of this paper is a discussion about how the patient as a phenomenon is constructed and used by employees for different purposes, enabling and inhibiting change. The results are based on a three year case study in which data has been collected with interviews and observations. They have then been analyzed and interpreted within a framework consisting of theories about thinking collectives, structuration, information and knowledge management. The findings indicate that “the patient” has implications for how project management is conducted and a patient record upgraded at the anesthesia and intensive care unit of a hospital.

Suggested Citation

  • Beckerman, Carina, 2007. "The Patient as a construction and a non-participant member of a change-process," SSE/EFI Working Paper Series in Business Administration 2007:4, Stockholm School of Economics, revised 17 Aug 2007.
    • Handle: RePEc:hhb:hastba:2007_004
    as

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    References listed on IDEAS

    as
    1. M. Lynne Markus & Daniel Robey, 1988. "Information Technology and Organizational Change: Causal Structure in Theory and Research," Management Science, INFORMS, vol. 34(5), pages 583-598, May.
    2. Wanda J. Orlikowski, 1996. "Improvising Organizational Transformation Over Time: A Situated Change Perspective," Information Systems Research, INFORMS, vol. 7(1), pages 63-92, March.
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