IDEAS home Printed from https://ideas.repec.org/p/hhb/hastba/0004.html
   My bibliography  Save this paper

Process Orientation, Integration of Work Teams and Management Control

Author

Listed:

Abstract

There is a trend in Swedish companies to use team-based organisational design when striving for process orientation. The first question put forth in this paper is whether this design supports a process orientation. Since the teams usually are rather autonomous it is not obvious that they become integrated with other teams in the process. The second question put forth is if and how management control, in a broad sense, can support an integration of the teams. In an explorative field survey, aiming for an overview of the topic, eight industrial plants have been studied. Four of the cases are presented in this paper. Observations and conclusions are presented as follows; Firstly, the teams can become objects of suboptimization, but they can also support integration by creating empowerment with the employees. Secondly, there seem to be two basic modes of process orientation, one more mechanically and one more mentally focused. Not surprisingly, a mental mode seems to better support an integration of the teams. Thirdly, the control system used in one of the cases is compared with Ouchi's clan concept. Fourthly, the control mechanisms do seem to be of importance, either supporting or preventing a mental process orientation. One important aspect is if the different control mechanisms are integrated themselves, or if they are sending contradictory signals. Another aspect is the object of the performance measures. Finally, to continue the research, use of an action research method is proposed in order to study the implementation process.

Suggested Citation

  • Nilsson, Göran, 1998. "Process Orientation, Integration of Work Teams and Management Control," SSE/EFI Working Paper Series in Business Administration 4, Stockholm School of Economics, revised 10 Jun 1999.
  • Handle: RePEc:hhb:hastba:0004
    as

    Download full text from publisher

    File URL: http://swoba.hhs.se/hastba/papers/hastba0004.rev.pdf.zip
    Download Restriction: no

    File URL: http://swoba.hhs.se/hastba/papers/hastba0004.rev.pdf
    Download Restriction: no

    File URL: http://swoba.hhs.se/hastba/papers/hastba0004.rev.ps.zip
    Download Restriction: no

    File URL: http://swoba.hhs.se/hastba/papers/hastba0004.rev.ps
    Download Restriction: no

    References listed on IDEAS

    as
    1. Abernethy, Margaret A. & Lillis, Anne M., 1995. "The impact of manufacturing flexibility on management control system design," Accounting, Organizations and Society, Elsevier, vol. 20(4), pages 241-258, May.
    Full references (including those not matched with items on IDEAS)

    More about this item

    Keywords

    Process orientation; Integration; Work teams; Management control;

    JEL classification:

    • L60 - Industrial Organization - - Industry Studies: Manufacturing - - - General
    • M11 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Production Management
    • M40 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Accounting - - - General

    NEP fields

    This paper has been announced in the following NEP Reports:

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:hhb:hastba:0004. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Helena Lundin). General contact details of provider: http://edirc.repec.org/data/erhhsse.html .

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service hosted by the Research Division of the Federal Reserve Bank of St. Louis . RePEc uses bibliographic data supplied by the respective publishers.