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Chapitre - La gestion du travail à distance : une charge individuelle et collective qui met en tension la fonction managériale

Author

Listed:
  • Clara Laborie

    (Iaelyon - Iaelyon School of Management - UJML - Université Jean Moulin - Lyon 3 - Université de Lyon, MAGELLAN - Laboratoire de Recherche Magellan - UJML - Université Jean Moulin - Lyon 3 - Université de Lyon - Institut d'Administration des Entreprises (IAE) - Lyon)

Abstract

Depuis la pandémie de la Covid-19, le développement du télétravail est un des principaux défis auquel le management est confronté, tant pour des questions de mise en oeuvre pratique, que sur le volet de la gestion des tâches collectives et individuelles, qui peut s'avérer très chronophage (Laborie, 2023). Dans ce contexte, les managers de proximité se sont révélés être des acteurs centraux de la mise en place, du développement et de la gestion quotidienne du télétravail (Alfehaid et Mohamed, 2019 ; Laborie et al., 2022). Néanmoins, il semble que certains managers se soient consumés et épuisés dans l'investissement auprès de leurs collaborateurs (Laborie et Abord de Chatillon, 2022) et que bon nombre d'entre eux peinent encore un trouver un équilibre dans ce rôle. L'ambition de ce chapitre est de mettre en lumière les différents types de tensions que peut provoquer le télétravail et les ressources que les managers de proximité mobilisent pour surmonter ces tensions développer des modalités d'encadrement plus durables. L'apport majeur de ce chapitre sera alors de proposer des clés de gestion et des stratégies d'ajustement (Folkman et Lazarus, 1980 ; Rivière et al., 2013) permettant de limiter les tensions face auxquelles les managers se montrent encore démunies. Ce chapitre s'appuie sur une étude mixte menée auprès d'une branche de la sécurité sociale française, dont les salariés et les managers ont découvert la pratique du télétravail à l'occasion de la crise sanitaire. Ils ont été interrogés par questionnaire décembre 2021 et février 2022 (enquête quantitative), puis rencontrés entre janvier et juin 2022 (enquête qualitative). Au total, 4495 salariés issus de 27 organismes départements ont répondu au questionnaire et 193 salariés issus de 3 organismes départements ont participé à des entretiens semi-directifs. Ces entretiens ont permis d'interrogés 32 équipes et leur manager de proximité, ainsi que 12 de leurs managers stratégiques.

Suggested Citation

  • Clara Laborie, 2025. "Chapitre - La gestion du travail à distance : une charge individuelle et collective qui met en tension la fonction managériale," Post-Print hal-05563923, HAL.
    • Handle: RePEc:hal:journl:hal-05563923
    Note: View the original document on HAL open archive server: https://hal.science/hal-05563923v1
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    References listed on IDEAS

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