IDEAS home Printed from https://ideas.repec.org/p/hal/journl/hal-05444075.html

Blockchain success in the post-adoption phase: extending the information systems success model with supply chain complexity

Author

Listed:
  • Tuba Bakici
  • Maher a N Agi

    (Rennes SB - Rennes School of Business)

  • Tekin Kose

    (University of Brighton)

  • Horst Treiblmaier

Abstract

This study investigates blockchain's effectiveness and the drivers of its success in supply chain management. Drawing upon the Information Systems Success post-adoption model and Contingency Theory, we propose a moderated mediation analysis to analyze the relationships among extended use, user satisfaction, individual benefits, supply chain complexity, and their impact on performance outcomes at both the supply chain and individual firm levels. The model was validated by using survey data from a cross-sectional sample of 370 supply chain professionals from the United States with blockchain experience. Our findings indicate that individual benefits mediate the impact of extended use and user satisfaction on supply chain and operational performance, while supply chain complexity positively moderates the indirect effect of extended use on supply chain performance through individual benefits. This suggests that blockchain adoption is more impactful in complex supply chain contexts with numerous processes, stakeholders, and data sources. These results highlight the importance of adequately considering the supply chain context to fully understand the effectiveness of blockchain technology. This study contributes to the nascent literature on the blockchain post-adoption phase and proposes a new extension to the Information Systems Success model by incorporating supply chain complexity as a contextual factor.

Suggested Citation

  • Tuba Bakici & Maher a N Agi & Tekin Kose & Horst Treiblmaier, 2025. "Blockchain success in the post-adoption phase: extending the information systems success model with supply chain complexity," Post-Print hal-05444075, HAL.
    • Handle: RePEc:hal:journl:hal-05444075
    DOI: 10.1080/00207543.2025.2540450
    Note: View the original document on HAL open archive server: https://hal.science/hal-05444075v1
    as

    Download full text from publisher

    File URL: https://hal.science/hal-05444075v1/document
    Download Restriction: no
    File URL: https://libkey.io/10.1080/00207543.2025.2540450?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Masoud Shayganmehr & Shivam Gupta & Issam Laguir & Rebecca Stekelorum & Ajay Kumar, 2024. "Assessing the role of industry 4.0 for enhancing swift trust and coordination in humanitarian supply chain," Annals of Operations Research, Springer, vol. 335(3), pages 1053-1085, April.
    2. Ming Zeng & Keivan Sadeghzadeh & Tao Xiong, 2023. "A three-echelon based sustainable supply chain scheduling decision-making framework under the blockchain environment," International Journal of Production Research, Taylor & Francis Journals, vol. 61(14), pages 4951-4971, July.
    3. Sara Saberi & Mahtab Kouhizadeh & Joseph Sarkis & Lejia Shen, 2019. "Blockchain technology and its relationships to sustainable supply chain management," International Journal of Production Research, Taylor & Francis Journals, vol. 57(7), pages 2117-2135, April.
    4. Fosso Wamba, Samuel & Queiroz, Maciel M. & Trinchera, Laura, 2020. "Dynamics between blockchain adoption determinants and supply chain performance: An empirical investigation," International Journal of Production Economics, Elsevier, vol. 229(C).
    5. Qrunfleh, Sufian & Tarafdar, Monideepa, 2014. "Supply chain information systems strategy: Impacts on supply chain performance and firm performance," International Journal of Production Economics, Elsevier, vol. 147(PB), pages 340-350.
    6. Wang, Yingli & Singgih, Meita & Wang, Jingyao & Rit, Mihaela, 2019. "Making sense of blockchain technology: How will it transform supply chains?," International Journal of Production Economics, Elsevier, vol. 211(C), pages 221-236.
    7. Wong, Lai-Wan & Leong, Lai-Ying & Hew, Jun-Jie & Tan, Garry Wei-Han & Ooi, Keng-Boon, 2020. "Time to seize the digital evolution: Adoption of blockchain in operations and supply chain management among Malaysian SMEs," International Journal of Information Management, Elsevier, vol. 52(C).
    8. Maciel M. Queiroz & Samuel Fosso Wamba & Marc De Bourmont & Renato Telles, 2021. "Blockchain adoption in operations and supply chain management: empirical evidence from an emerging economy," International Journal of Production Research, Taylor & Francis Journals, vol. 59(20), pages 6087-6103, October.
    9. Nancyprabha Pushparaj & V. J. Sivakumar & Manoraj Natarajan & A. Bhuvaneskumar, 2023. "Two decades of DeLone and Mclean IS success model: a scientometrics analysis," Quality & Quantity: International Journal of Methodology, Springer, vol. 57(3), pages 2469-2491, June.
    10. Witold Nowiński & Miklós Kozma, 2017. "How Can Blockchain Technology Disrupt the Existing Business Models?," Entrepreneurial Business and Economics Review, Centre for Strategic and International Entrepreneurship at the Cracow University of Economics., vol. 5(3), pages 173-188.
    11. Pattanayak, Sirsha & Ramkumar, M. & Goswami, Mohit & Rana, Nripendra P., 2024. "Blockchain technology and supply chain performance: The role of trust and relational capabilities," International Journal of Production Economics, Elsevier, vol. 271(C).
    12. Zhen Shao & Yuqiang Feng & Qing Hu, 2016. "Effectiveness of top management support in enterprise systems success: a contingency perspective of fit between leadership style and system life-cycle," European Journal of Information Systems, Taylor & Francis Journals, vol. 25(2), pages 131-153, March.
    13. Lai-Wan Wong & Garry Wei-Han Tan & Voon-Hsien Lee & Keng-Boon Ooi & Amrik Sohal, 2020. "Unearthing the determinants of Blockchain adoption in supply chain management," International Journal of Production Research, Taylor & Francis Journals, vol. 58(7), pages 2100-2123, April.
    14. Boontaree Kositanurit & Ojelanki Ngwenyama & Kweku-Muata Osei-Bryson, 2006. "An exploration of factors that impact individual performance in an ERP environment: an analysis using multiple analytical techniques," European Journal of Information Systems, Taylor & Francis Journals, vol. 15(6), pages 556-568, December.
    15. Zhu, Chen & Zaccour, Georges, 2025. "The interplay between charitable donation strategies and sales mode selection in the platform," European Journal of Operational Research, Elsevier, vol. 324(2), pages 506-521.
    16. Patil, Kiran & Ojha, Divesh & Struckell, Elisabeth M. & Patel, Pankaj C., 2023. "Behavioral drivers of blockchain assimilation in supply chains – A social network theory perspective," Technological Forecasting and Social Change, Elsevier, vol. 192(C).
    17. Amit Karamchandani & Samir K. Srivastava & Sushil Kumar & Akhil Srivastava, 2021. "Analysing perceived role of blockchain technology in SCM context for the manufacturing industry," International Journal of Production Research, Taylor & Francis Journals, vol. 59(11), pages 3398-3429, June.
    18. Masoud Shayganmehr & Shivam Gupta & Issam Laguir & Rebecca Stekelorum & Ajay Kumar, 2024. "Assessing the role of industry 4.0 for enhancing swift trust and coordination in humanitarian supply chain," Post-Print hal-04538117, HAL.
    19. J J Po-An Hsieh & Wei Wang, 2007. "Explaining employees' Extended Use of complex information systems," European Journal of Information Systems, Taylor & Francis Journals, vol. 16(3), pages 216-227, July.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Rizwan Manzoor & B. S. Sahay & Sujeet Kumar Singh, 2025. "Blockchain technology in supply chain management: an organizational theoretic overview and research agenda," Annals of Operations Research, Springer, vol. 348(3), pages 1307-1354, May.
    2. Kirti Nayal & Rakesh D. Raut & Balkrishna E. Narkhede & Pragati Priyadarshinee & Gajanan B. Panchal & Vidyadhar V. Gedam, 2023. "Antecedents for blockchain technology-enabled sustainable agriculture supply chain," Annals of Operations Research, Springer, vol. 327(1), pages 293-337, August.
    3. Latan, Hengky & Lopes de Sousa Jabbour, Ana Beatriz & Sarkis, Joseph & Chiappetta Jabbour, Charbel Jose & Ali, Murad, 2024. "The nexus of supply chain performance and blockchain technology in the digitalization era: Insights from a fast-growing economy," Journal of Business Research, Elsevier, vol. 172(C).
    4. Zhang, Ying & Tavalaei, M. Mahdi & Parry, Glenn & Zhou, Peng, 2024. "Evolution or involution? A systematic literature review of organisations' blockchain adoption factors," Technological Forecasting and Social Change, Elsevier, vol. 208(C).
    5. Nianqi Deng & Yangyan Shi & Junbin Wang & Jighyasu Gaur, 2025. "Testing the adoption of Blockchain Technology in Supply Chain Management among MSMEs in China," Annals of Operations Research, Springer, vol. 350(2), pages 629-648, July.
    6. Qingyu Zhang & Salman Khan & Safeer Ullah Khan & Ikram Ullah Khan, 2023. "Understanding Blockchain Technology Adoption in Operation and Supply Chain Management of Pakistan: Extending UTAUT Model With Technology Readiness, Technology Affinity and Trust," SAGE Open, , vol. 13(4), pages 21582440231, October.
    7. Shahzad, Khuram & Zhang, Qingyu & Ashfaq, Muhammad & Zafar, Abaid Ullah & Ahmad, Bilal, 2024. "Pre- to post-adoption of blockchain technology in supply chain management: Influencing factors and the role of firm size," Technological Forecasting and Social Change, Elsevier, vol. 198(C).
    8. Wei Guan & Wenhong Ding & Bobo Zhang & Jerome Verny & Rubin Hao, 2023. "Do supply chain related factors enhance the prediction accuracy of blockchain adoption? A machine learning approach," Post-Print hal-04063438, HAL.
    9. Xiaoli Guo & Weili Xia & Taiwen Feng & Jianyu Tan & Fenggang Xian, 2024. "Blockchain technology adoption and sustainable supply chain finance: The perspective of information processing theory," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 31(4), pages 3614-3632, July.
    10. Chuangneng Cai & Xiancheng Hao & Kui Wang & Xuebing Dong, 2023. "The Impact of Perceived Benefits on Blockchain Adoption in Supply Chain Management," Sustainability, MDPI, vol. 15(8), pages 1-24, April.
    11. Agi, Maher A.N. & Jha, Ashish Kumar, 2022. "Blockchain technology in the supply chain: An integrated theoretical perspective of organizational adoption," International Journal of Production Economics, Elsevier, vol. 247(C).
    12. Wong, Lai-Wan & Tan, Garry Wei-Han & Ooi, Keng-Boon & Chan, Hing Kai, 2024. "Blockchains for SMEs: A Fit-Viability perspective moderated by organizational innovation diffusion for supply chain performance," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 182(C).
    13. Soumyadeb Chowdhury & Oscar Rodriguez-Espindola & Prasanta Dey & Pawan Budhwar, 2023. "Blockchain technology adoption for managing risks in operations and supply chain management: evidence from the UK," Annals of Operations Research, Springer, vol. 327(1), pages 539-574, August.
    14. Abderahman Rejeb & Karim Rejeb & Steve Simske & Horst Treiblmaier, 2021. "Blockchain Technologies in Logistics and Supply Chain Management: A Bibliometric Review," Logistics, MDPI, vol. 5(4), pages 1-28, October.
    15. Büyüközkan, Gülçin & Tüfekçi, Gizem & Uztürk, Deniz, 2021. "Evaluating Blockchain requirements for effective digital supply chain management," International Journal of Production Economics, Elsevier, vol. 242(C).
    16. Venkataiah Chittipaka & Satish Kumar & Uthayasankar Sivarajah & Jana Lay-Hwa Bowden & Manish Mohan Baral, 2023. "Blockchain Technology for Supply Chains operating in emerging markets: an empirical examination of technology-organization-environment (TOE) framework," Annals of Operations Research, Springer, vol. 327(1), pages 465-492, August.
    17. Choi, Tsan-Ming & Siqin, Tana, 2022. "Blockchain in logistics and production from Blockchain 1.0 to Blockchain 5.0: An intra-inter-organizational framework," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 160(C).
    18. Mansoureh Beheshti Nejad & Seyed Mahmoud Zanjirchi & Seyed Mojtaba Hosseini Bamakan & Negar Jalilian, 2024. "Blockchain Adoption in Operations Management: A Systematic Literature Review of 14 Years of Research," Annals of Data Science, Springer, vol. 11(4), pages 1361-1389, August.
    19. Davies, Jennifer & Sharifi, Hossein & Lyons, Andrew & Forster, Rick & Elsayed, Omar Khaled Shokry Mohamed, 2024. "Non-fungible tokens: The missing ingredient for sustainable supply chains in the metaverse age?," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 182(C).
    20. Saha, Aditi & Raut, Rakesh D. & Kumar, Mukesh & Paul, Sanjoy Kumar & Shi, Yangyan & Shah, Bhavin & Ghoshal, Sudishna, 2025. "Achieving sustainable carbon-neutral supply chain: A perspective of integrating blockchain technology," Technological Forecasting and Social Change, Elsevier, vol. 219(C).

    More about this item

    Keywords

    ;
    ;
    ;
    ;
    ;

    NEP fields

    This paper has been announced in the following NEP Reports:

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:hal:journl:hal-05444075. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: CCSD (email available below). General contact details of provider: https://hal.archives-ouvertes.fr/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.