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Technical Foundations to Cut Down Administrative Red Tape: The Case of the Canton of Vaud

Author

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  • Olivier Glassey

    (IDHEAP - Institut de hautes études en administration publique - Swiss Public Administration Network)

  • Sophie Pichaureaux

    (Etat de Vaud - eGovernment Program)

Abstract

In this paper, we describe an analysis framework we developed in order to analyze the implementation of a simplification strategy in a Swiss Canton. This strategy is based on a participatory analysis of services and on the development of eGovernment foundations through the use of open standards and open source software. This framework takes into account both the supply side of administrative services and the user uptake. We will furthermore present preliminary results of our survey.

Suggested Citation

  • Olivier Glassey & Sophie Pichaureaux, 2011. "Technical Foundations to Cut Down Administrative Red Tape: The Case of the Canton of Vaud," Post-Print hal-00620181, HAL.
    • Handle: RePEc:hal:journl:hal-00620181
    Note: View the original document on HAL open archive server: https://hal.science/hal-00620181
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    References listed on IDEAS

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    1. Shirley Taylor & Peter A. Todd, 1995. "Understanding Information Technology Usage: A Test of Competing Models," Information Systems Research, INFORMS, vol. 6(2), pages 144-176, June.
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