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Technical Foundations to Cut Down Administrative Red Tape: The Case of the Canton of Vaud

Listed author(s):
  • Olivier Glassey


    (IDHEAP - Institut de hautes ├ętudes en administration publique - Swiss Public Administration Network)

  • Sophie Pichaureaux

    (Etat de Vaud - eGovernment Program)

Registered author(s):

    In this paper, we describe an analysis framework we developed in order to analyze the implementation of a simplification strategy in a Swiss Canton. This strategy is based on a participatory analysis of services and on the development of eGovernment foundations through the use of open standards and open source software. This framework takes into account both the supply side of administrative services and the user uptake. We will furthermore present preliminary results of our survey.

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    Paper provided by HAL in its series Post-Print with number hal-00620181.

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    Date of creation: 12 Jun 2011
    Publication status: Published in Chun SA, Moses J, Luna-Reyes L. 12th Annual International Conference on Digital Government Research (dg.o 2011), Jun 2011, University of Maryland, College Park, MD, United States. pp.8, 2011
    Handle: RePEc:hal:journl:hal-00620181
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