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From Search to Dialogue: An Experimental Comparison of User Experience, Satisfaction and Success with ChatGPT and Google

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  • Schätzle, Anna
  • Walenta, Danilo C.
  • Buxmann, Peter
  • Mehler, Maren F.

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  • Schätzle, Anna & Walenta, Danilo C. & Buxmann, Peter & Mehler, Maren F., 2026. "From Search to Dialogue: An Experimental Comparison of User Experience, Satisfaction and Success with ChatGPT and Google," Publications of Darmstadt Technical University, Institute for Business Studies (BWL) 158960, Darmstadt Technical University, Department of Business Administration, Economics and Law, Institute for Business Studies (BWL).
    • Handle: RePEc:dar:wpaper:158960
    Note: for complete metadata visit http://tubiblio.ulb.tu-darmstadt.de/158960/
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    File URL: https://hdl.handle.net/10125/111963
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    References listed on IDEAS

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    1. Leonardo Banh & Gero Strobel, 2023. "Generative artificial intelligence," Electronic Markets, Springer;IIM University of St. Gallen, vol. 33(1), pages 1-17, December.
    2. Erik Brynjolfsson & Danielle Li & Lindsey Raymond, 2025. "Generative AI at Work," The Quarterly Journal of Economics, President and Fellows of Harvard College, vol. 140(2), pages 889-942.
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