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An Investigation Of Service Quality And Customer Satisfaction Among Hotels In Langkawi


  • Lee Kwee Fah Author_Email:

    (Universiti Tunku Abdul Rahman)

  • Shamini Kandasamy

    (Universiti Tunku Abdul Rahman)


No abstract is available for this item.

Suggested Citation

  • Lee Kwee Fah Author_Email: & Shamini Kandasamy, 2011. "An Investigation Of Service Quality And Customer Satisfaction Among Hotels In Langkawi," International Conference on Management (ICM 2011) Proceeding 2011-056-168, Conference Master Resources.
  • Handle: RePEc:cms:1icm11:2011-056-168

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    1. repec:eee:joreco:v:30:y:2016:i:c:p:67-83 is not listed on IDEAS

    More about this item


    service quality; satisfaction; hotels; tourists;

    JEL classification:

    • M0 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - General


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