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An Investigation Of Service Quality And Customer Satisfaction Among Hotels In Langkawi

Author

Listed:
  • Lee Kwee Fah Author_Email:

    (Universiti Tunku Abdul Rahman)

  • Shamini Kandasamy

    (Universiti Tunku Abdul Rahman)

Abstract

No abstract is available for this item.

Suggested Citation

  • Lee Kwee Fah Author_Email: & Shamini Kandasamy, 2011. "An Investigation Of Service Quality And Customer Satisfaction Among Hotels In Langkawi," International Conference on Management (ICM 2011) Proceeding 2011-056-168, Conference Master Resources.
    • Handle: RePEc:cms:1icm11:2011-056-168
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    File URL: http://www.internationalconference.com.my/proceeding/icm2011_proceeding/056_168_ICM2011_PG0731_0749_SERVICE_QUALITY.pdf
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    References listed on IDEAS

    as
    1. Suzana Markovic & Sanja Raspor, 2010. "Measuring Perceived Service Quality Using SERVQUAL: A Case Study of the Croatian Hotel Industry," Management, University of Primorska, Faculty of Management Koper, vol. 5(3), pages 195-209.
    Full references (including those not matched with items on IDEAS)

    Citations

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    Cited by:

    1. Murali, S. & Pugazhendhi, S. & Muralidharan, C., 2016. "Modelling and Investigating the relationship of after sales service quality with customer satisfaction, retention and loyalty – A case study of home appliances business," Journal of Retailing and Consumer Services, Elsevier, vol. 30(C), pages 67-83.
    2. Hasnan Baber, 2018. "Service Quality Perception Of Customers €“A Study Of Toyota Motors In India," Organizations and Markets in Emerging Economies, Faculty of Economics, Vilnius University, vol. 9(2).

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    More about this item

    Keywords

    service quality; satisfaction; hotels; tourists;
    All these keywords.

    JEL classification:

    • M0 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - General

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