A three-level framework to evaluate airline service quality based on interval valued neutrosophic AHP considering the new dimensions
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DOI: 10.1016/j.jairtraman.2021.102179
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Cited by:
- Sahin, Aleyna & Imamoglu, Gul & Murat, Mirac & Ayyildiz, Ertugrul, 2024. "A holistic decision-making approach to assessing service quality in higher education institutions," Socio-Economic Planning Sciences, Elsevier, vol. 92(C).
- Dehnavi, Morteza Narimani & Yazdian, Seyed Ahmad & Sadjadi, Seyed Jafar, 2023. "Evaluating effective criteria on customer satisfaction using the best-worst method and optimizing resource allocation, case study Iran aseman airlines," Journal of Air Transport Management, Elsevier, vol. 109(C).
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Keywords
SERVQUAL; Best worst method; IVN-AHP Method; Airline; COVID-19;All these keywords.
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