IDEAS home Printed from https://ideas.repec.org/p/bbr/workpa/8.html
   My bibliography  Save this paper

Opening the Black Box of PU: An IS Approach to Defining and Measuring Usefulness

Author

Abstract

In direct response to a call made by Benbasat and Barki (2007), this paper re-examines a core construct in IS adoption studies, perceived usefulness. The construct is critiqued and a proposal made for re-defining it as an attribute of what is termed a user-system pair. This is distinct from approaches taken in other disciplines, and fits well within a systems view. It therefore can be considered as IS theory. The inclusion of the user is crucial and sets the use within the context of a goal - usefulness has no meaning without this. Usefulness then is a binary state which the user-system pair either has or does not have. Measuring usefulness comes down to measuring the attainment of goals. The implications of this for our field are discussed. It is particularly relevant for our field as this approach is well suited to studying information systems and is distinct from approaches taken in other fields, notably psychology.

Suggested Citation

  • Thomas Chesney, 2010. "Opening the Black Box of PU: An IS Approach to Defining and Measuring Usefulness," ICBBR Working Papers 8, International Centre for Behavioural Business Research.
  • Handle: RePEc:bbr:workpa:8
    as

    Download full text from publisher

    File URL: http://www.nottingham.ac.uk/~lizecon/RePEc/bbr/pdf/8.pdf
    Download Restriction: no

    More about this item

    Keywords

    IS; Perceived Usefulness; User-system pair;

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:bbr:workpa:8. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Laure Cabantous). General contact details of provider: http://edirc.repec.org/data/smnotuk.html .

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service hosted by the Research Division of the Federal Reserve Bank of St. Louis . RePEc uses bibliographic data supplied by the respective publishers.