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E-Cash & E-Vouchers: The digitalization of the humanitarian aid and logistics

In: Digitalization in Supply Chain Management and Logistics: Smart and Digital Solutions for an Industry 4.0 Environment. Proceedings of the Hamburg International Conference of Logistics (HICL), Vol. 23

Author

Listed:
  • Cohen, Loic
  • Salaun, Vincent

Abstract

In the recent years, the mobile phone coverage expansion and the more widespread use of cash cards have eased the implementation at scale of Cash and Vouchers (C&V) programmes in the humanitarian sector. Furthermore, the development of web-based interfaces, designed to respond to the specifics needs of the sector, supports the implementation of C&V programmes. Due to the technological innovations, C&V assistance is growing rapidly and the sector seriously considers the ''e-assistance' as an alternative to the in-kind assistance. This paper aims to investigate the potential impact of this digitalization on the humanitarian supply chain. If the literature states that C&V programming reduces cost, brings speed and serves better the needs of the beneficiaries, no real reference is made on the impact on the humanitarian supply chain. To explore this gap, the research uses the punctuated equilibria theory proposed by Eldredge and Gould (1972) and adapted for Management Sciences by several researchers such as Trushman and Romanelli (1985) or Rowe and Besson (2011). Having closes similarities with the humanitarian supply chain, a parallel is drawn with the event supply chain, which stands at a stage further in the integration of new technologies and has consequently re-shaped its structures and strategies. Through a qualitative methodology based on participant observations, institutional communications and secondary data, this paper highlights how C&V supported by digitalization has created a rupture in the role of the humanitarian logistics and how humanitarian organisations search to find a new equilibrium between strategy of intervention and supply chain strategy.

Suggested Citation

  • Cohen, Loic & Salaun, Vincent, 2017. "E-Cash & E-Vouchers: The digitalization of the humanitarian aid and logistics," Chapters from the Proceedings of the Hamburg International Conference of Logistics (HICL), in: Kersten, Wolfgang & Blecker, Thorsten & Ringle, Christian M. (ed.), Digitalization in Supply Chain Management and Logistics: Smart and Digital Solutions for an Industry 4.0 Environment. Proceedings of the Hamburg Inter, volume 23, pages 157-174, Hamburg University of Technology (TUHH), Institute of Business Logistics and General Management.
    • Handle: RePEc:zbw:hiclch:209307
    DOI: 10.15480/882.1455
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    References listed on IDEAS

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    1. Loïc Cohen, 2016. "The outsourcing decision process in humanitarian supply chain management evaluated through the TCE and RBV principles," Post-Print hal-01471643, HAL.
    2. Vincent Salaun, 2017. "Which evolutions of event logistics? The impact of cashless in music festivals [Quelles évolutions pour la logistique événementielle ? L’impact du cashless dans les festivals musicaux]," Post-Print hal-01461234, HAL.
    3. L N Van Wassenhove, 2006. "Humanitarian aid logistics: supply chain management in high gear," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 57(5), pages 475-489, May.
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    Cited by:

    1. Loïc Cohen & Vincent Salaun, 2017. "e-cash & e-vouchers: The digitalization of the humanitarian aid and logistics," Post-Print hal-01627418, HAL.
    2. Muhammad Khan & Marwan Khan & Abbas Ali & Muhammad Imran Khan & Ihsan Ullah & Muhammad Iqbal, 2022. "Digitalization for Fast, Fair, and Safe Humanitarian Logistics," Logistics, MDPI, vol. 6(2), pages 1-18, May.

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