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Ko C. de Ruyter

Personal Details

First Name:Ko
Middle Name:C.
Last Name:de Ruyter
Suffix:
RePEc Short-ID:pde585
[This author has chosen not to make the email address public]

Affiliation

(in no particular order)

Graduate School of Business and Economics (GSBE)
School of Business and Economics
Maastricht University

Maastricht, Netherlands
http://www.maastrichtuniversity.nl/SBE
RePEc:edi:meteonl (more details at EDIRC)

School of Business and Economics
Maastricht University

Maastricht, Netherlands
http://www.maastrichtuniversity.nl/sbe
RePEc:edi:femaanl (more details at EDIRC)

Research output

as
Jump to: Articles

Articles

  1. van Dolen, Willemijn M. & de Ruyter, Ko & Streukens, Sandra, 2008. "The effect of humor in electronic service encounters," Journal of Economic Psychology, Elsevier, vol. 29(2), pages 160-179, April.
  2. van Dolen, Willemijn & de Ruyter, Ko & Carman, James, 2006. "The role of self- and group-efficacy in moderated group chat," Journal of Economic Psychology, Elsevier, vol. 27(3), pages 324-343, June.
  3. Ad de Jong & Ko de Ruyter & Jos Lemmink, 2005. "Service Climate in Self‐Managing Teams: Mapping the Linkage of Team Member Perceptions and Service Performance Outcomes in a Business‐to‐Business Setting," Journal of Management Studies, Wiley Blackwell, vol. 42(8), pages 1593-1620, December.
  4. Wiertz, Caroline & de Ruyter, Ko & Keen, Cherie & Streukens, Sandra, 2004. "Cooperating for service excellence in multichannel service systems: An empirical assessment," Journal of Business Research, Elsevier, vol. 57(4), pages 424-436, April.
  5. Elisabeth Deutskens & Ko de Ruyter & Martin Wetzels & Paul Oosterveld, 2004. "Response Rate and Response Quality of Internet-Based Surveys: An Experimental Study," Marketing Letters, Springer, vol. 15(1), pages 21-36, February.
  6. van Dolen, Willemijn & de Ruyter, Ko & Lemmink, Jos, 2004. "An empirical assessment of the influence of customer emotions and contact employee performance on encounter and relationship satisfaction," Journal of Business Research, Elsevier, vol. 57(4), pages 437-444, April.
  7. Sandra Streukens & Ko de Ruyter, 2004. "Reconsidering Nonlinearity and Asymmetry in Customer Satisfaction and Loyalty Models: An Empirical Study in Three Retail Service Settings," Marketing Letters, Springer, vol. 15(2_3), pages 99-111, July.
  8. Keen, Cherie & Wetzels, Martin & de Ruyter, Ko & Feinberg, Richard, 2004. "E-tailers versus retailers: Which factors determine consumer preferences," Journal of Business Research, Elsevier, vol. 57(7), pages 685-695, July.
  9. Kyriakos Kyriakopoulos & Ko De Ruyter, 2004. "Knowledge Stocks and Information Flows in New Product Development," Journal of Management Studies, Wiley Blackwell, vol. 41(8), pages 1469-1498, December.
  10. van Birgelen, Marcel & de Ruyter, Ko & Wetzels, Martin, 2003. "The impact of attitude strength on customer-oriented priority setting by decision-makers: An empirical investigation," Journal of Economic Psychology, Elsevier, vol. 24(6), pages 763-783, December.
  11. de Ruyter, Ko & Wetzels, Martin, 2000. "With a little help from my fans - Extending models of pro-social behaviour to explain supporters' intentions to buy soccer club shares," Journal of Economic Psychology, Elsevier, vol. 21(4), pages 387-409, August.
  12. Ko De Ruyter & Martin Wetzels, 2000. "Determinants of a Relational Exchange Orientation in the Marketing‐Manufacturing Interface: an Empirical Investigation," Journal of Management Studies, Wiley Blackwell, vol. 37(2), pages 257-276, March.
  13. de Ruyter, Ko & Wetzels, Martin, 2000. "The Marketing-Finance Interface: A Relational Exchange Perspective," Journal of Business Research, Elsevier, vol. 50(2), pages 209-215, November.
  14. de Ruyter, Ko & Wetzels, Martin, 2000. "The role of corporate image and extension similarity in service brand extensions," Journal of Economic Psychology, Elsevier, vol. 21(6), pages 639-659, December.
  15. de Ruyter, Ko & Wetzels, Martin, 1999. "Commitment in auditor-client relationships: antecedents and consequences," Accounting, Organizations and Society, Elsevier, vol. 24(1), pages 57-75, January.
  16. Lemmink, Jos & de Ruyter, Ko & Wetzels, Martin, 1998. "The role of value in the delivery process of hospitality services," Journal of Economic Psychology, Elsevier, vol. 19(2), pages 159-177, April.
  17. de Ruyter, Ko & Wetzels, Martin, 1998. "On the complex nature of patient evaluations of general practice service," Journal of Economic Psychology, Elsevier, vol. 19(5), pages 565-590, October.
  18. de Ruyter, Ko & Bloemer, Jose & Peeters, Pascal, 1997. "Merging service quality and service satisfaction. An empirical test of an integrative model," Journal of Economic Psychology, Elsevier, vol. 18(4), pages 387-406, June.

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