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Operational Excellence for the Public Sector:A Practical Guide for Senior Executives

Author

Listed:
  • Jiju Antony

    (Northumbria University, UK)

  • Martin Brenig-Jones

    (Catalyst Consulting, UK)

  • Sanjay Bhasin

    (University of Buckingham, UK)

  • Raja Jayaraman

    (New Mexico State University, USA)

  • Elizabeth A Cudney

    (Maryville University, USA)

  • Michael Sony

    (Oxford Brookes University, UK)

Abstract

This book provides a comprehensive introduction to operational excellence (OPEX) and its potential benefits in the public sector, offering a practical roadmap for preparation, implementation, and long-term sustainability. Through real-world case studies from diverse public sector organisations — including healthcare, law enforcement, higher education, and local government — it illustrates how various OPEX methodologies can drive efficiency and effectiveness.

Individual chapters are listed in the "Chapters" tab

Suggested Citation

  • Jiju Antony & Martin Brenig-Jones & Sanjay Bhasin & Raja Jayaraman & Elizabeth A Cudney & Michael Sony, 2026. "Operational Excellence for the Public Sector:A Practical Guide for Senior Executives," World Scientific Books, World Scientific Publishing Co. Pte. Ltd., number q0528, September.
    • Handle: RePEc:wsi:wsbook:q0528
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    File URL: https://www.worldscientific.com/worldscibooks/10.1142/q0528
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    Book Chapters

    The following chapters of this book are listed in IDEAS

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    Keywords

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    JEL classification:

    • H83 - Public Economics - - Miscellaneous Issues - - - Public Administration
    • L15 - Industrial Organization - - Market Structure, Firm Strategy, and Market Performance - - - Information and Product Quality
    • L38 - Industrial Organization - - Nonprofit Organizations and Public Enterprise - - - Public Policy
    • M11 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Production Management
    • M14 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Corporate Culture; Diversity; Social Responsibility

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