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A Roadmap for the Implementation of OPEX in a Public Sector Setting

In: OPERATIONAL EXCELLENCE FOR THE PUBLIC SECTOR A Practical Guide for Senior Executives

Author

Listed:
  • Sanjay Bhasin

Abstract

A definitive gap exists in the current literature on roadmaps regarding the implementation and sustainability of Lean Six Sigma (LSS) in the public sector context. Although there are some roadmaps available in the literature on operational excellence (OPEX), there is an absence of empirical evidence referencing validating such roadmaps. The objective of this chapter is to present a practical roadmap which helps public sector organisations in the successful deployment of OPEX. Whilst not all improvement projects should end up in Lean or Six Sigma, the authors also provide some guidelines for the characteristics of projects followed by different types of OPEX methodologies for the execution of such projects. These guidelines can be very helpful in choosing the appropriate OPEX methodology or strategy for tackling problems of varied complexity.

Suggested Citation

  • Sanjay Bhasin, 2026. "A Roadmap for the Implementation of OPEX in a Public Sector Setting," World Scientific Book Chapters, in: OPERATIONAL EXCELLENCE FOR THE PUBLIC SECTOR A Practical Guide for Senior Executives, chapter 9, pages 207-237, World Scientific Publishing Co. Pte. Ltd..
    • Handle: RePEc:wsi:wschap:9781800617933_0009
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    JEL classification:

    • H83 - Public Economics - - Miscellaneous Issues - - - Public Administration
    • L15 - Industrial Organization - - Market Structure, Firm Strategy, and Market Performance - - - Information and Product Quality
    • L38 - Industrial Organization - - Nonprofit Organizations and Public Enterprise - - - Public Policy
    • M11 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Production Management
    • M14 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Corporate Culture; Diversity; Social Responsibility

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