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Leadership for the Successful Deployment of Operational Excellence

In: OPERATIONAL EXCELLENCE FOR THE PUBLIC SECTOR A Practical Guide for Senior Executives

Author

Listed:
  • Sanjay Bhasin
  • Jiju Antony

Abstract

Leadership is one of the most important critical success factors of OPEX in almost every empirical study the authors have pursued over the past 20 years. This chapter covers the importance of leadership, its traits, and the styles required for the successful introduction, implementation, and deployment of OPEX. As the authors of the book have conducted adequate research on this topic, the chapter offers guidelines for effective leadership and explains how the interplay between organisational culture and leadership is an essential ingredient for the sustainability of OPEX.

Suggested Citation

  • Sanjay Bhasin & Jiju Antony, 2026. "Leadership for the Successful Deployment of Operational Excellence," World Scientific Book Chapters, in: OPERATIONAL EXCELLENCE FOR THE PUBLIC SECTOR A Practical Guide for Senior Executives, chapter 7, pages 151-180, World Scientific Publishing Co. Pte. Ltd..
    • Handle: RePEc:wsi:wschap:9781800617933_0007
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    JEL classification:

    • H83 - Public Economics - - Miscellaneous Issues - - - Public Administration
    • L15 - Industrial Organization - - Market Structure, Firm Strategy, and Market Performance - - - Information and Product Quality
    • L38 - Industrial Organization - - Nonprofit Organizations and Public Enterprise - - - Public Policy
    • M11 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Production Management
    • M14 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Corporate Culture; Diversity; Social Responsibility

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