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Introduction to the Public Sector and Operational Excellence

In: OPERATIONAL EXCELLENCE FOR THE PUBLIC SECTOR A Practical Guide for Senior Executives

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  • Sanjay Bhasin

Abstract

The following sections are included:IntroductionChallenges and Characteristics of the Public SectorDistinguishing Between the Public Sector and the Manufacturing SectorRoots of Operational ExcellenceExploration of the Concept of “Operational Excellence”Operational Excellence PrinciplesOperational Excellence Has a Pivotal Role Within the Public SectorOperational Excellence Benefits for the Public SectorSustaining the Operational Excellence Ideology Within the Public SectorPractical Knowledge and Lessons Learnt from Successful OPEX ImplementationsDiscussion and ConclusionsReferences

Suggested Citation

  • Sanjay Bhasin, 2026. "Introduction to the Public Sector and Operational Excellence," World Scientific Book Chapters, in: OPERATIONAL EXCELLENCE FOR THE PUBLIC SECTOR A Practical Guide for Senior Executives, chapter 1, pages 1-39, World Scientific Publishing Co. Pte. Ltd..
    • Handle: RePEc:wsi:wschap:9781800617933_0001
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    JEL classification:

    • H83 - Public Economics - - Miscellaneous Issues - - - Public Administration
    • L15 - Industrial Organization - - Market Structure, Firm Strategy, and Market Performance - - - Information and Product Quality
    • L38 - Industrial Organization - - Nonprofit Organizations and Public Enterprise - - - Public Policy
    • M11 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Production Management
    • M14 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Corporate Culture; Diversity; Social Responsibility

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