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Challenges, Motivation, Benefits, and Success Factors for the Adoption of Operational Excellence

In: OPERATIONAL EXCELLENCE FOR THE PUBLIC SECTOR A Practical Guide for Senior Executives

Author

Listed:
  • Michael Sony
  • Raja Jayaraman

Abstract

Governments around the world strive to provide better public services to their citizens. Failing to do so can result in criticism of the government nationally and internationally, and it may even lead to electoral defeats. Public sectors in both developed and developing economies face numerous challenges, which can be divided into two main areas: increased economic pressure and rising demand for services. During any economic crisis, pandemic, or period of rising unemployment, the demand for public sector services, such as the NHS and social services, increases exponentially. Furthermore, most public sector organisations operate below their full potential in terms of efficiency and effectiveness. This chapter examines the challenges, motivations, benefits, and success factors of successfully implementing operational excellence (OPEX) in the public sector. It first explicates the inherent challenges posed by the application of OPEX in the sector, followed by motivations, benefits, and success factors.

Suggested Citation

  • Michael Sony & Raja Jayaraman, 2026. "Challenges, Motivation, Benefits, and Success Factors for the Adoption of Operational Excellence," World Scientific Book Chapters, in: OPERATIONAL EXCELLENCE FOR THE PUBLIC SECTOR A Practical Guide for Senior Executives, chapter 8, pages 181-205, World Scientific Publishing Co. Pte. Ltd..
    • Handle: RePEc:wsi:wschap:9781800617933_0008
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    JEL classification:

    • H83 - Public Economics - - Miscellaneous Issues - - - Public Administration
    • L15 - Industrial Organization - - Market Structure, Firm Strategy, and Market Performance - - - Information and Product Quality
    • L38 - Industrial Organization - - Nonprofit Organizations and Public Enterprise - - - Public Policy
    • M11 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Production Management
    • M14 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Corporate Culture; Diversity; Social Responsibility

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