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Public Services Delivery


  • Anwar Shah


The globalization of information-satellite TV, internet, phone and fax-serves to enhance citizens' awareness of their rights, obligations, options and alternatives and strengthens demands for greater accountability from the public sector. However, the power of accountability is significantly reduced if citizens are unable to measure their government's performance in a meaningful way, which is precisely the topic of this timely book. The abstract concept of "government performance" can only be an effective tool in public debate when there are concrete statistics measuring performance and benchmarks against which current indicators can be compared. This publication offers a comprehensive view of government performance measurement. The first part examines systems or frameworks for measuring the performance of government at the national level and at local levels of government. The second part of the book focuses on particular sectors that form the core of essential government services: health, education, welfare, waste disposal, and infrastructure. This book provides powerful tools to: a) development practitioners to evaluate projects, b) to policymakers to reform their government's policies, and c) to public interest groups that wish to pressure their government for improvements in government services.

Suggested Citation

  • Anwar Shah, 2005. "Public Services Delivery," World Bank Publications, The World Bank, number 7424, March.
  • Handle: RePEc:wbk:wbpubs:7424

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    References listed on IDEAS

    1. Gramlich, Edward M, 1994. "Infrastructure Investment: A Review Essay," Journal of Economic Literature, American Economic Association, vol. 32(3), pages 1176-1196, September.
    2. Alicia H. Munnell, 1992. "Policy Watch: Infrastructure Investment and Economic Growth," Journal of Economic Perspectives, American Economic Association, vol. 6(4), pages 189-198, Fall.
    3. Easterly, William & Rebelo, Sergio, 1993. "Fiscal policy and economic growth: An empirical investigation," Journal of Monetary Economics, Elsevier, vol. 32(3), pages 417-458, December.
    4. Blanca Sanchez-Robles, 1998. "Infrastructure Investment And Growth: Some Empirical Evidence," Contemporary Economic Policy, Western Economic Association International, vol. 16(1), pages 98-108, January.
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    Cited by:

    1. Siudek, Tomasz & Zawojska, Aldona, 2014. "Quality of national governance and rural development: The case of the European Union countries," 2014 International Congress, August 26-29, 2014, Ljubljana, Slovenia 182793, European Association of Agricultural Economists.
    2. Kalonda-Kanyama, Isaac, 2012. "A new look at the effect of the determinants of government institutions: A cross-sectional analysis," MPRA Paper 47575, University Library of Munich, Germany.


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