IDEAS home Printed from https://ideas.repec.org/b/spr/isorms/978-1-4419-1640-2.html
   My bibliography  Save this book

Customer Satisfaction Evaluation

Author

Listed:
  • Evangelos Grigoroudis

    (Technical University of Crete)

  • Yannis Siskos

    (Technical University of Crete)

Abstract

No abstract is available for this item.

Individual chapters are listed in the "Chapters" tab

Suggested Citation

  • Evangelos Grigoroudis & Yannis Siskos, 2010. "Customer Satisfaction Evaluation," International Series in Operations Research and Management Science, Springer, number 978-1-4419-1640-2, April.
    • Handle: RePEc:spr:isorms:978-1-4419-1640-2
    DOI: 10.1007/978-1-4419-1640-2
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Glory S. Etim & Imoh C. Uford, 2019. "Measuring the Contributions of Sources of Employee-Based Brand Equity to the Market Performance of Deposit Money Banks in Nigeria," Business and Management Studies, Redfame publishing, vol. 5(2), pages 21-33, June.
    2. Pantelis Sotirelis & Evangelos Grigoroudis, 2021. "Total Quality Management and Innovation: Linkages and Evidence from the Agro-food Industry," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 12(4), pages 1553-1573, December.
    3. Elias G. Carayannis & Evangelos Grigoroudis, 2016. "Using multiobjective mathematical programming to link national competitiveness, productivity, and innovation," Annals of Operations Research, Springer, vol. 247(2), pages 635-655, December.
    4. Aikaterini Zerva & Evangelos Grigoroudis & Evangelia Karasmanaki & Georgios Tsantopoulos, 2021. "Multiple criteria analysis of citizens’ information and trust in climate change actions," Environment, Development and Sustainability: A Multidisciplinary Approach to the Theory and Practice of Sustainable Development, Springer, vol. 23(5), pages 7706-7727, May.
    5. Ferreira, Diogo Cunha & Marques, Rui Cunha & Nunes, Alexandre Morais & Figueira, José Rui, 2021. "Customers satisfaction in pediatric inpatient services: A multiple criteria satisfaction analysis," Socio-Economic Planning Sciences, Elsevier, vol. 78(C).
    6. A. Spyridakos & N. Tsotsolas & Y. Siskos & D. Yannakopoulos & I. Vryzidis, 2020. "A visualization approach for robustness analysis in multicriteria disaggregation–aggregation approaches," Operational Research, Springer, vol. 20(3), pages 1841-1861, September.
    7. Kassem, Hazem S. & Alotaibi, Bader Alhafi & Muddassir, Muhammad & Herab, Ahmed, 2021. "Factors influencing farmers’ satisfaction with the quality of agricultural extension services," Evaluation and Program Planning, Elsevier, vol. 85(C).
    8. Jefmański Bartłomiej & Błoński Krzysztof, 2014. "Composite Index of Local Government Employees Satisfaction," Folia Oeconomica Stetinensia, Sciendo, vol. 13(2), pages 77-95, July.
    9. Ghazi Zouari & Marwa Abdelhedi, 2021. "Customer satisfaction in the digital era: evidence from Islamic banking," Journal of Innovation and Entrepreneurship, Springer, vol. 10(1), pages 1-18, December.
    10. E. Carayannis & E. Grigoroudis, 2014. "Linking innovation, productivity, and competitiveness: implications for policy and practice," The Journal of Technology Transfer, Springer, vol. 39(2), pages 199-218, April.
    11. Carayannis, Elias G. & Goletsis, Yorgos & Grigoroudis, Evangelos, 2018. "Composite innovation metrics: MCDA and the Quadruple Innovation Helix framework," Technological Forecasting and Social Change, Elsevier, vol. 131(C), pages 4-17.
    12. N. Tsotsolas & A. Spyridakos & E. Siskos & I. Salmon, 2019. "Criteria weights assessment through prioritizations (WAP) using linear programming techniques and visualizations," Operational Research, Springer, vol. 19(1), pages 135-150, March.
    13. Al-Adwan, Ahmad Samed & Al-Debei, Mutaz M. & Dwivedi, Yogesh K., 2022. "E-commerce in high uncertainty avoidance cultures: The driving forces of repurchase and word-of-mouth intentions," Technology in Society, Elsevier, vol. 71(C).
    14. Mokonyama, Mathetha & Venter, Christoffel, 2013. "Incorporation of customer satisfaction in public transport contracts – A preliminary analysis," Research in Transportation Economics, Elsevier, vol. 39(1), pages 58-66.
    15. Grigoroudis, Evangelos & Noel, Laurent & Galariotis, Emilios & Zopounidis, Constantin, 2021. "An ordinal regression approach for analyzing consumer preferences in the art market," European Journal of Operational Research, Elsevier, vol. 290(2), pages 718-733.
    16. Ferreira, D.C. & Marques, R.C. & Nunes, A.M. & Figueira, J.R., 2018. "Patients’ satisfaction: The medical appointments valence in Portuguese public hospitals," Omega, Elsevier, vol. 80(C), pages 58-76.
    17. Bérangère Gosse & Christian Hurson, 2016. "Assessment and improvement of employee job-satisfaction: a full-scale implementation of MUSA methodology on newly recruited personnel in a major French organisation," Annals of Operations Research, Springer, vol. 247(2), pages 657-675, December.
    18. Andy Chin Woon Fook & Omkar Dastane, 2021. "Effectiveness of Loyalty Programs in Customer Retention: A Multiple Mediation Analysis," Jindal Journal of Business Research, , vol. 10(1), pages 7-32, June.
    19. Siskos, Eleftherios & Tsotsolas, Nikos, 2015. "Elicitation of criteria importance weights through the Simos method: A robustness concern," European Journal of Operational Research, Elsevier, vol. 246(2), pages 543-553.
    20. Tsafarakis, Stelios & Kokotas, Theodosios & Pantouvakis, Angelos, 2018. "A multiple criteria approach for airline passenger satisfaction measurement and service quality improvement," Journal of Air Transport Management, Elsevier, vol. 68(C), pages 61-75.
    21. E. Grigoroudis & E. Tsitsiridi & C. Zopounidis, 2013. "Linking customer satisfaction, employee appraisal, and business performance: an evaluation methodology in the banking sector," Annals of Operations Research, Springer, vol. 205(1), pages 5-27, May.
    22. Loukas Kipenis & Dimitris Askounis, 2016. "Assessing e-Participation via user’s satisfaction measurement: the case of OurSpace platform," Annals of Operations Research, Springer, vol. 247(2), pages 599-615, December.
    23. Niki Glaveli & Panagiotis Manolitzas & Fotios Vouzas & Chris Liassidis, 2023. "Developing a Sustainable Work Environment for Substitute Teachers: A Multi-Criteria Job Satisfaction Approach," Sustainability, MDPI, vol. 15(2), pages 1-13, January.
    24. Oznur Ozkan Tektas & Canan Eryigit & Ozge Tayfur Ekmekci, 2017. "Does Thinking Style Affect the Impacts of Satisfaction and Reputation on Repurchase Intention? A Cross-National Comparison," Journal of Marketing and Consumer Behaviour in Emerging Markets, University of Warsaw, Faculty of Management, vol. 2(6), pages 4-24.

    Book Chapters

    The following chapters of this book are listed in IDEAS

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:isorms:978-1-4419-1640-2. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.