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Customer Satisfaction Evaluation

Author

Listed:
  • Evangelos Grigoroudis

    (Technical University of Crete)

  • Yannis Siskos

    (Technical University of Crete)

Abstract

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Individual chapters are listed in the "Chapters" tab

Suggested Citation

  • Evangelos Grigoroudis & Yannis Siskos, 2010. "Customer Satisfaction Evaluation," International Series in Operations Research and Management Science, Springer, number 978-1-4419-1640-2, March.
    • Handle: RePEc:spr:isorms:978-1-4419-1640-2
    DOI: 10.1007/978-1-4419-1640-2
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    Citations

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    Cited by:

    1. N. Tsotsolas & A. Spyridakos & E. Siskos & I. Salmon, 2019. "Criteria weights assessment through prioritizations (WAP) using linear programming techniques and visualizations," Operational Research, Springer, vol. 19(1), pages 135-150, March.
    2. Glory S. Etim & Imoh C. Uford, 2019. "Measuring the Contributions of Sources of Employee-Based Brand Equity to the Market Performance of Deposit Money Banks in Nigeria," Business and Management Studies, Redfame publishing, vol. 5(2), pages 21-33, June.
    3. Al-Adwan, Ahmad Samed & Al-Debei, Mutaz M. & Dwivedi, Yogesh K., 2022. "E-commerce in high uncertainty avoidance cultures: The driving forces of repurchase and word-of-mouth intentions," Technology in Society, Elsevier, vol. 71(C).
    4. Pantelis Sotirelis & Evangelos Grigoroudis, 2021. "Total Quality Management and Innovation: Linkages and Evidence from the Agro-food Industry," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 12(4), pages 1553-1573, December.
    5. Mokonyama, Mathetha & Venter, Christoffel, 2013. "Incorporation of customer satisfaction in public transport contracts – A preliminary analysis," Research in Transportation Economics, Elsevier, vol. 39(1), pages 58-66.
    6. Grigoroudis, Evangelos & Noel, Laurent & Galariotis, Emilios & Zopounidis, Constantin, 2021. "An ordinal regression approach for analyzing consumer preferences in the art market," European Journal of Operational Research, Elsevier, vol. 290(2), pages 718-733.
    7. Ferreira, D.C. & Marques, R.C. & Nunes, A.M. & Figueira, J.R., 2018. "Patients’ satisfaction: The medical appointments valence in Portuguese public hospitals," Omega, Elsevier, vol. 80(C), pages 58-76.
    8. Elias G. Carayannis & Evangelos Grigoroudis, 2016. "Using multiobjective mathematical programming to link national competitiveness, productivity, and innovation," Annals of Operations Research, Springer, vol. 247(2), pages 635-655, December.
    9. Aikaterini Zerva & Evangelos Grigoroudis & Evangelia Karasmanaki & Georgios Tsantopoulos, 2021. "Multiple criteria analysis of citizens’ information and trust in climate change actions," Environment, Development and Sustainability: A Multidisciplinary Approach to the Theory and Practice of Sustainable Development, Springer, vol. 23(5), pages 7706-7727, May.
    10. Ferreira, Diogo Cunha & Marques, Rui Cunha & Nunes, Alexandre Morais & Figueira, José Rui, 2021. "Customers satisfaction in pediatric inpatient services: A multiple criteria satisfaction analysis," Socio-Economic Planning Sciences, Elsevier, vol. 78(C).
    11. Bérangère Gosse & Christian Hurson, 2016. "Assessment and improvement of employee job-satisfaction: a full-scale implementation of MUSA methodology on newly recruited personnel in a major French organisation," Annals of Operations Research, Springer, vol. 247(2), pages 657-675, December.
    12. Andy Chin Woon Fook & Omkar Dastane, 2021. "Effectiveness of Loyalty Programs in Customer Retention: A Multiple Mediation Analysis," Jindal Journal of Business Research, , vol. 10(1), pages 7-32, June.
    13. A. Spyridakos & N. Tsotsolas & Y. Siskos & D. Yannakopoulos & I. Vryzidis, 2020. "A visualization approach for robustness analysis in multicriteria disaggregation–aggregation approaches," Operational Research, Springer, vol. 20(3), pages 1841-1861, September.
    14. Kassem, Hazem S. & Alotaibi, Bader Alhafi & Muddassir, Muhammad & Herab, Ahmed, 2021. "Factors influencing farmers’ satisfaction with the quality of agricultural extension services," Evaluation and Program Planning, Elsevier, vol. 85(C).
    15. Siskos, Eleftherios & Tsotsolas, Nikos, 2015. "Elicitation of criteria importance weights through the Simos method: A robustness concern," European Journal of Operational Research, Elsevier, vol. 246(2), pages 543-553.
    16. Jefmański Bartłomiej & Błoński Krzysztof, 2014. "Composite Index of Local Government Employees Satisfaction," Folia Oeconomica Stetinensia, Sciendo, vol. 13(2), pages 77-95, July.
    17. Tsafarakis, Stelios & Kokotas, Theodosios & Pantouvakis, Angelos, 2018. "A multiple criteria approach for airline passenger satisfaction measurement and service quality improvement," Journal of Air Transport Management, Elsevier, vol. 68(C), pages 61-75.
    18. E. Grigoroudis & E. Tsitsiridi & C. Zopounidis, 2013. "Linking customer satisfaction, employee appraisal, and business performance: an evaluation methodology in the banking sector," Annals of Operations Research, Springer, vol. 205(1), pages 5-27, May.
    19. Loukas Kipenis & Dimitris Askounis, 2016. "Assessing e-Participation via user’s satisfaction measurement: the case of OurSpace platform," Annals of Operations Research, Springer, vol. 247(2), pages 599-615, December.
    20. Ghazi Zouari & Marwa Abdelhedi, 2021. "Customer satisfaction in the digital era: evidence from Islamic banking," Journal of Innovation and Entrepreneurship, Springer, vol. 10(1), pages 1-18, December.
    21. Niki Glaveli & Panagiotis Manolitzas & Fotios Vouzas & Chris Liassidis, 2023. "Developing a Sustainable Work Environment for Substitute Teachers: A Multi-Criteria Job Satisfaction Approach," Sustainability, MDPI, vol. 15(2), pages 1-13, January.
    22. Oznur Ozkan Tektas & Canan Eryigit & Ozge Tayfur Ekmekci, 2017. "Does Thinking Style Affect the Impacts of Satisfaction and Reputation on Repurchase Intention? A Cross-National Comparison," Journal of Marketing and Consumer Behaviour in Emerging Markets, University of Warsaw, Faculty of Management, vol. 2(6), pages 4-24.
    23. E. Carayannis & E. Grigoroudis, 2014. "Linking innovation, productivity, and competitiveness: implications for policy and practice," The Journal of Technology Transfer, Springer, vol. 39(2), pages 199-218, April.
    24. Carayannis, Elias G. & Goletsis, Yorgos & Grigoroudis, Evangelos, 2018. "Composite innovation metrics: MCDA and the Quadruple Innovation Helix framework," Technological Forecasting and Social Change, Elsevier, vol. 131(C), pages 4-17.

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