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Extensions of the MUSA Method

In: Customer Satisfaction Evaluation

Author

Listed:
  • Evangelos Grigoroudis

    (Technical University of Crete)

  • Yannis Siskos

    (University of Piraeus)

Abstract

Some of the most common potential implementation problems of the MUSA method, which may affect the reliability of the provided results, include the following In several cases with unstable results, it appears that $$y^{*m} = y^{*m+1} \, {\rm or}\, x_{i}^{*k} = x^{*k+1}_{i}$$ (Jacquet-Lagrèze and Siskos, 1982). Cases where b i = 0 for some criteria X i should be avoided.

Suggested Citation

  • Evangelos Grigoroudis & Yannis Siskos, 2010. "Extensions of the MUSA Method," International Series in Operations Research & Management Science, in: Customer Satisfaction Evaluation, chapter 0, pages 123-148, Springer.
    • Handle: RePEc:spr:isochp:978-1-4419-1640-2_5
    DOI: 10.1007/978-1-4419-1640-2_5
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