IDEAS home Printed from https://ideas.repec.org/a/wyz/journl/id577.html

A Conceptual Model of Customer Satisfaction: Moderating Effects of Price Sensitivity and Quality Seekers in the Airline Industry

Author

Listed:
  • Harith Yas Khudhair
  • Ahmad Jusoh
  • Abbas Mardani
  • Khalil Md Nor

Abstract

No abstract is available for this item.

Suggested Citation

  • Harith Yas Khudhair & Ahmad Jusoh & Abbas Mardani & Khalil Md Nor, 2019. "A Conceptual Model of Customer Satisfaction: Moderating Effects of Price Sensitivity and Quality Seekers in the Airline Industry," Contemporary Economics, Vizja University, vol. 13(3), September.
    • Handle: RePEc:wyz:journl:id:577
    as

    Download full text from publisher

    File URL: http://ce.vizja.pl/en/download-pdf/id/577
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Tomasz Stanisław Szopiński & Robert Nowacki, 2014. "Plane Ticket Price Dispersion in the Online Selling System in Poland," Contemporary Economics, Vizja University, vol. 8(2), June.
    2. Phan Thanh Hai & Le Duc Toan & Vo Viet Tam & Mai Thi Thuong, 2017. "Factors affecting customer satisfaction with the quality of services: empirical evidence at Da Nang international airport, Vietnam," Asian Journal of Empirical Research, Asian Economic and Social Society, vol. 7(3), pages 61-74, March.
    3. David R. Graham & Daniel P. Kaplan & David S. Sibley, 1983. "Efficiency and Competition in the Airline Industry," Bell Journal of Economics, The RAND Corporation, vol. 14(1), pages 118-138, Spring.
    4. Phan Thanh Hai & Le Duc Toan & Vo Viet Tam & Mai Thi Thuong, 2017. "Factors Affecting Customer Satisfaction with the Quality of Services: Empirical Evidence at da Nang International Airport, Vietnam," Asian Journal of Empirical Research, Asian Economic and Social Society, vol. 7(3), pages 61-74.
    5. Tomasz Stanisław Szopiński & Robert Nowacki, 2015. "The Influence of Purchase Date and Flight Duration over the Dispersion of Airline Ticket Prices," Contemporary Economics, Vizja University, vol. 9(3), September.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Jorge Cruz-Cárdenas & Jorge Guadalupe-Lanas & Carlos Ramos-Galarza & Andrés Palacio-Fierro, 2022. "Factors Influencing the Consumer Tendency to Use Mobile Instant Messaging (MIM): A Mixed Method Study," Contemporary Economics, Vizja University, vol. 16(1), March.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Hwang, Jinsoo & Kim, Jungsun (Sunny) & Joo, Kyu-Hyeon & Choe, Ja Young (Jacey), 2025. "Information trust and its outcomes in the airline industry: The type of service providers as a moderator," Journal of Air Transport Management, Elsevier, vol. 124(C).
    2. Almofeez, Sarah & Ojha, Divesh & Struckell, Elisabeth M. & Patel, Pankaj C. & Blankson, Charles, 2024. "Freight forwarder satisfaction, airport customer loyalty, and competitiveness," Transport Policy, Elsevier, vol. 159(C), pages 314-327.
    3. Audretsch, David B. & Baumol, William J. & Burke, Andrew E., 2001. "Competition policy in dynamic markets," International Journal of Industrial Organization, Elsevier, vol. 19(5), pages 613-634, April.
    4. Richard V. Butler & John H. Huston, 1989. "Merger Mania and Airline Fares," Eastern Economic Journal, Eastern Economic Association, vol. 15(1), pages 7-16, Jan-Mar.
    5. Pedro Bento, 2014. "Competition as a Discovery Procedure: Schumpeter Meets Hayek in a Model of Innovation," American Economic Journal: Macroeconomics, American Economic Association, vol. 6(3), pages 124-152, July.
    6. Bahram Adrangi & Garland Chow & Kambiz Raffiee, 1999. "The Effects of Market Structure and Technology on Airline Fleet Composition after Deregulation," Review of Industrial Organization, Springer;The Industrial Organization Society, vol. 15(1), pages 77-88, August.
    7. Malighetti, Paolo & Redondi, Renato & Salanti, Andrea, 2014. "Competitive vs. monopolistic routes: Are fares so different?," Research in Transportation Economics, Elsevier, vol. 45(C), pages 3-8.
    8. John P. Formby & Paul D. Thistle & James P. Keeler, 1990. "Costs under Regulation and Deregulation: The Case of US Passenger Airlines," The Economic Record, The Economic Society of Australia, vol. 66(4), pages 308-321, December.
    9. Joseph A. Clougherty & Anming Zhang, 2009. "Domestic rivalry and export performance: theory and evidence from international airline markets," Canadian Journal of Economics/Revue canadienne d'économique, John Wiley & Sons, vol. 42(2), pages 440-468, May.
    10. Angela Stefania Bergantino & Claudia Capozza, 2015. "Airline Pricing Behavior Under Limited Inter‐Modal Competition," Economic Inquiry, Western Economic Association International, vol. 53(1), pages 700-713, January.
    11. Dunn, Abe, 2008. "Do low-quality products affect high-quality entry? Multiproduct firms and nonstop entry in airline markets," International Journal of Industrial Organization, Elsevier, vol. 26(5), pages 1074-1089, September.
    12. Brueckner, Jan K. & Lee, Darin & Singer, Ethan S., 2013. "Airline competition and domestic US airfares: A comprehensivereappraisal," Economics of Transportation, Elsevier, vol. 2(1), pages 1-17.
    13. Yahua Zhang & David Round, 2009. "Policy Implications of the Effects of Concentration and Multimarket Contact in China’s Airline Market," Review of Industrial Organization, Springer;The Industrial Organization Society, vol. 34(4), pages 307-326, June.
    14. Fernando Bernstein & Awi Federgruen, 2004. "A General Equilibrium Model for Industries with Price and Service Competition," Operations Research, INFORMS, vol. 52(6), pages 868-886, December.
    15. Achim I. Czerny & Vincent A.C. van den Berg & Erik T. Verhoef, 2015. "Complementary Alliances with Endogenous Fleets and Load Factors," Tinbergen Institute Discussion Papers 15-134/VIII, Tinbergen Institute.
    16. Bahram Adrangi & Kambiz Raffiee, 1997. "Optimization Analysis of the U.S. Aggregate Consumption: A Goodness-of-Fit Approach," The American Economist, Sage Publications, vol. 41(2), pages 62-69, October.
    17. Raymond Hartman, 2001. "Price-Performance Competition and the Merger Guidelines," Review of Industrial Organization, Springer;The Industrial Organization Society, vol. 18(1), pages 53-75, February.
    18. Czerny, Achim I. & van den Berg, Vincent A.C. & Verhoef, Erik T., 2016. "Carrier collaboration with endogenous fleets and load factors when networks are complementary," Transportation Research Part B: Methodological, Elsevier, vol. 94(C), pages 285-297.
    19. David Gempesaw, 2021. "Corporate governance and product market competition: evidence from import tariff reductions," Review of Quantitative Finance and Accounting, Springer, vol. 56(4), pages 1437-1473, May.
    20. Zou, Bo & Hansen, Mark, 2014. "Flight delay impact on airfare and flight frequency: A comprehensive assessment," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 69(C), pages 54-74.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:wyz:journl:id:577. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Marcin W. Staniewski, Ph.D. (email available below). General contact details of provider: https://edirc.repec.org/data/vizjapl.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.