IDEAS home Printed from https://ideas.repec.org/a/wly/riskan/v35y2015i1p57-67.html

Examining Public Trust in Risk‐Managing Organizations After a Major Disaster

Author

Listed:
  • Kazuya Nakayachi

Abstract

This research investigates the public's trust in risk‐managing organizations after suffering serious damage from a major disaster. It is natural for public trust to decrease in organizations responsible for mitigating the damage. However, what about trust in organizations that address hazards not directly related to the disaster? Based on the results of surveys conducted by a national institute, the Japanese government concluded, in a White Paper on Science and Technology, that the public's trust in scientists declined overall after the 2011 Tohoku Earthquake. Because scientists play a key role in risk assessment and risk management in most areas, one could predict that trust in risk‐managing organizations overall would decrease after a major disaster. The methodology of that survey, however, had limitations that prevented such conclusions. For this research, two surveys were conducted to measure the public's trust in risk‐managing organizations regarding various hazards, before and after the Tohoku Earthquake (n = 1,192 in 2008 and n = 1,138 in 2012). The results showed that trust decreased in risk‐managing organizations that deal with earthquakes and nuclear accidents, whereas trust levels related to many other hazards, especially in areas not touched by the Tohoku Earthquake, remained steady or even increased. These results reject the assertion that distrust rippled through all risk‐managing organizations. The implications of this research are discussed, with the observation that this result is not necessarily gratifying for risk managers because high trust sometimes reduces public preparedness for disasters.

Suggested Citation

  • Kazuya Nakayachi, 2015. "Examining Public Trust in Risk‐Managing Organizations After a Major Disaster," Risk Analysis, John Wiley & Sons, vol. 35(1), pages 57-67, January.
    • Handle: RePEc:wly:riskan:v:35:y:2015:i:1:p:57-67
    DOI: 10.1111/risa.12243
    as

    Download full text from publisher

    File URL: https://doi.org/10.1111/risa.12243
    Download Restriction: no
    File URL: https://libkey.io/10.1111/risa.12243?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Paul Slovic, 1993. "Perceived Risk, Trust, and Democracy," Risk Analysis, John Wiley & Sons, vol. 13(6), pages 675-682, December.
    2. Gisela Wachinger & Ortwin Renn & Chloe Begg & Christian Kuhlicke, 2013. "The Risk Perception Paradox—Implications for Governance and Communication of Natural Hazards," Risk Analysis, John Wiley & Sons, vol. 33(6), pages 1049-1065, June.
    3. Siegrist, Michael & Visschers, Vivianne H.M., 2013. "Acceptance of nuclear power: The Fukushima effect," Energy Policy, Elsevier, vol. 59(C), pages 112-119.
    4. Paul Slovic, 1999. "Trust, Emotion, Sex, Politics, and Science: Surveying the Risk‐Assessment Battlefield," Risk Analysis, John Wiley & Sons, vol. 19(4), pages 689-701, August.
    5. Lorraine Whitmarsh, 2008. "Are flood victims more concerned about climate change than other people? The role of direct experience in risk perception and behavioural response," Journal of Risk Research, Taylor & Francis Journals, vol. 11(3), pages 351-374, April.
    6. Paul Slovic & Melissa L. Finucane & Ellen Peters & Donald G. MacGregor, 2004. "Risk as Analysis and Risk as Feelings: Some Thoughts about Affect, Reason, Risk, and Rationality," Risk Analysis, John Wiley & Sons, vol. 24(2), pages 311-322, April.
    7. Teun Terpstra, 2011. "Emotions, Trust, and Perceived Risk: Affective and Cognitive Routes to Flood Preparedness Behavior," Risk Analysis, John Wiley & Sons, vol. 31(10), pages 1658-1675, October.
    8. Poortinga, Wouter & Aoyagi, Midori & Pidgeon, Nick F., 2013. "Public perceptions of climate change and energy futures before and after the Fukushima accident: A comparison between Britain and Japan," Energy Policy, Elsevier, vol. 62(C), pages 1204-1211.
    9. Michael Siegrist, 2000. "The Influence of Trust and Perceptions of Risks and Benefits on the Acceptance of Gene Technology," Risk Analysis, John Wiley & Sons, vol. 20(2), pages 195-204, April.
    10. Siegrist, Michael & Sütterlin, Bernadette & Keller, Carmen, 2014. "Why have some people changed their attitudes toward nuclear power after the accident in Fukushima?," Energy Policy, Elsevier, vol. 69(C), pages 356-363.
    11. Kim, Younghwan & Kim, Minki & Kim, Wonjoon, 2013. "Effect of the Fukushima nuclear disaster on global public acceptance of nuclear energy," Energy Policy, Elsevier, vol. 61(C), pages 822-828.
    12. John C. Besley & Sang‐Hwa Oh, 2014. "The Impact of Accident Attention, Ideology, and Environmentalism on American Attitudes Toward Nuclear Energy," Risk Analysis, John Wiley & Sons, vol. 34(5), pages 949-964, May.
    13. Lynch, John G, Jr & Chakravarti, Dipankar & Mitra, Anusree, 1991. "Contrast Effects in Consumer Judgments: Changes in Mental Representations or in the Anchoring of Rating Scales?," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 18(3), pages 284-297, December.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Yibin Ao & Ling Tan & Qiqi Feng & Liyao Tan & Hongfu Li & Yan Wang & Tong Wang & Yunfeng Chen, 2022. "Livelihood Capital Effects on Famers’ Strategy Choices in Flood-Prone Areas—A Study in Rural China," IJERPH, MDPI, vol. 19(12), pages 1-19, June.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Michael Siegrist, 2021. "Trust and Risk Perception: A Critical Review of the Literature," Risk Analysis, John Wiley & Sons, vol. 41(3), pages 480-490, March.
    2. Dominic Balog‐Way & Katherine McComas & John Besley, 2020. "The Evolving Field of Risk Communication," Risk Analysis, John Wiley & Sons, vol. 40(S1), pages 2240-2262, November.
    3. P. Marijn Poortvliet & Anne Marike Lokhorst, 2016. "The Key Role of Experiential Uncertainty when Dealing with Risks: Its Relationships with Demand for Regulation and Institutional Trust," Risk Analysis, John Wiley & Sons, vol. 36(8), pages 1615-1629, August.
    4. Lindvall, Daniel & Sörqvist, Patrik & Lindeberg, Sofie & Barthel, Stephan, 2025. "The polarization of energy preferences – A study on social acceptance of wind and nuclear power in Sweden," Energy Policy, Elsevier, vol. 198(C).
    5. Vladimir M. Cvetković & Adem Öcal & Yuliya Lyamzina & Eric K. Noji & Neda Nikolić & Goran Milošević, 2021. "Nuclear Power Risk Perception in Serbia: Fear of Exposure to Radiation vs. Social Benefits," Energies, MDPI, vol. 14(9), pages 1-19, April.
    6. Siegrist, Michael & Sütterlin, Bernadette & Keller, Carmen, 2014. "Why have some people changed their attitudes toward nuclear power after the accident in Fukushima?," Energy Policy, Elsevier, vol. 69(C), pages 356-363.
    7. Liu, Peng & Xu, Zhigang & Zhao, Xiangmo, 2019. "Road tests of self-driving vehicles: Affective and cognitive pathways in acceptance formation," Transportation Research Part A: Policy and Practice, Elsevier, vol. 124(C), pages 354-369.
    8. Michael Greenberg & Charles Haas & Anthony Cox & Karen Lowrie & Katherine McComas & Warner North, 2012. "Ten Most Important Accomplishments in Risk Analysis, 1980–2010," Risk Analysis, John Wiley & Sons, vol. 32(5), pages 771-781, May.
    9. Uji, Azusa & Prakash, Aseem & Song, Jaehyun, 2021. "Does the “NIMBY syndrome” undermine public support for nuclear power in Japan?," Energy Policy, Elsevier, vol. 148(PA).
    10. Latré, Edwin & Perko, Tanja & Thijssen, Peter, 2017. "Public opinion change after the Fukushima nuclear accident: The role of national context revisited," Energy Policy, Elsevier, vol. 104(C), pages 124-133.
    11. Yukiko Omata & Hajime Katayama & Toshi. H. Arimura, 2017. "Same concerns, same responses? A Bayesian quantile regression analysis of the determinants for supporting nuclear power generation in Japan," Environmental Economics and Policy Studies, Springer;Society for Environmental Economics and Policy Studies - SEEPS, vol. 19(3), pages 581-608, July.
    12. Michael R. Greenberg & Marc D. Weiner & Robert Noland & Jeanne Herb & Marjorie Kaplan & Anthony J. Broccoli, 2014. "Public Support for Policies to Reduce Risk After Hurricane Sandy," Risk Analysis, John Wiley & Sons, vol. 34(6), pages 997-1012, June.
    13. Arnout R. H. Fischer & Aarieke E. I. De Jong & Rob De Jonge & Lynn J. Frewer & Maarten J. Nauta, 2005. "Improving Food Safety in the Domestic Environment: The Need for a Transdisciplinary Approach," Risk Analysis, John Wiley & Sons, vol. 25(3), pages 503-517, June.
    14. Melanie Connor & Michael Siegrist, 2016. "The stability of risk and benefit perceptions: a longitudinal study assessing the perception of biotechnology," Journal of Risk Research, Taylor & Francis Journals, vol. 19(4), pages 461-475, April.
    15. Nicolás C. Bronfman & Pamela C. Cisternas & Paula B. Repetto & Javiera V. Castañeda & Eliana Guic, 2020. "Understanding the Relationship Between Direct Experience and Risk Perception of Natural Hazards," Risk Analysis, John Wiley & Sons, vol. 40(10), pages 2057-2070, October.
    16. Xuemei Fang & Liang Cao & Luyi Zhang & Binbin Peng, 2023. "Risk perception and resistance behavior intention of residents living near chemical industry parks: an empirical analysis in China," Natural Hazards: Journal of the International Society for the Prevention and Mitigation of Natural Hazards, Springer;International Society for the Prevention and Mitigation of Natural Hazards, vol. 115(2), pages 1655-1675, January.
    17. Martina Raue & Lisa A. D'Ambrosio & Carley Ward & Chaiwoo Lee & Claire Jacquillat & Joseph F. Coughlin, 2019. "The Influence of Feelings While Driving Regular Cars on the Perception and Acceptance of Self‐Driving Cars," Risk Analysis, John Wiley & Sons, vol. 39(2), pages 358-374, February.
    18. Ediger, Volkan Ş. & Kirkil, Gokhan & Çelebi, Emre & Ucal, Meltem & Kentmen-Çin, Çiğdem, 2018. "Turkish public preferences for energy," Energy Policy, Elsevier, vol. 120(C), pages 492-502.
    19. Noah C. Dormady & Robert T. Greenbaum & Kim A. Young, 2021. "An experimental investigation of resilience decision making in repeated disasters," Environment Systems and Decisions, Springer, vol. 41(4), pages 556-576, December.
    20. Wim Kellens & Teun Terpstra & Philippe De Maeyer, 2013. "Perception and Communication of Flood Risks: A Systematic Review of Empirical Research," Risk Analysis, John Wiley & Sons, vol. 33(1), pages 24-49, January.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:wly:riskan:v:35:y:2015:i:1:p:57-67. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Wiley Content Delivery (email available below). General contact details of provider: https://doi.org/10.1111/(ISSN)1539-6924 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.