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Development and Validation of Work Environment Services Scale (WESS)

Author

Listed:
  • Patrick Harold Andrew

    (CMS Business School, Jain University, No.17, Seshadri Rd, Gandhi Nagar, Bengaluru, Karnataka 560009, India)

  • Kareem Jacqueline

    (School of Education, Christ University, Hosur Road, Bengaluru – 560029, Karnataka, India;)

Abstract

Purpose: This study presents a nine-factor, 32-item measure of work environment scale in the service sector. A healthy work environment is one in which employees trust the people they work for, have pride in what they do, and enjoy working with the people (Levering and Moskowitz, 2004).

Suggested Citation

  • Patrick Harold Andrew & Kareem Jacqueline, 2021. "Development and Validation of Work Environment Services Scale (WESS)," Journal of Management and Business Administration. Central Europe, Sciendo, vol. 29(2), pages 89-120, June.
    • Handle: RePEc:vrs:jmbace:v:29:y:2021:i:2:p:89-120:n:1
    DOI: 10.7206/cemj.2658-0845.47
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    References listed on IDEAS

    as
    1. Shumaila Naz & Cai Li & Qasim Ali Nisar & Muhammad Aamir Shafique Khan & Naveed Ahmad & Farooq Anwar, 2020. "A Study in the Relationship Between Supportive Work Environment and Employee Retention: Role of Organizational Commitment and Person–Organization Fit as Mediators," SAGE Open, , vol. 10(2), pages 21582440209, May.
    2. Thomas Kalliath & Parveen Kalliath, 2012. "Changing work environments and employee wellbeing: an introduction," International Journal of Manpower, Emerald Group Publishing Limited, vol. 33(7), pages 729-737, October.
    3. Zohra Saleem & Zhou Shenbei & Ayaz Muhammad Hanif, 2020. "Workplace Violence and Employee Engagement: The Mediating Role of Work Environment and Organizational Culture," SAGE Open, , vol. 10(2), pages 21582440209, June.
    4. Vaishali Dhingra & Rakesh K. Mudgal & Manish Dhingra, 2017. "Safe and Healthy Work Environment: A Study of Artisans of Indian Metalware Handicraft Industry," Management and Labour Studies, XLRI Jamshedpur, School of Business Management & Human Resources, vol. 42(2), pages 152-166, May.
    Full references (including those not matched with items on IDEAS)

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    More about this item

    Keywords

    work environment; service sector; employee motivation; scale development; organizational behavior;
    All these keywords.

    JEL classification:

    • C38 - Mathematical and Quantitative Methods - - Multiple or Simultaneous Equation Models; Multiple Variables - - - Classification Methdos; Cluster Analysis; Principal Components; Factor Analysis

    Statistics

    Access and download statistics

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