IDEAS home Printed from https://ideas.repec.org/a/rnd/arimbr/v16y2024i3p317-327.html
   My bibliography  Save this article

Exploring the Impact of Managerial Coaching, Emotional Intelligence and Social Support on Employee Retention: The Mediating Role of Employee Resilience in Malaysian Public Healthcare

Author

Listed:
  • Aina Liyana Azriddin
  • Dr Nursaadatun Nisak Ahmad
  • Profesor Madya Dr Hazliza Haron
  • Dr Azlul Kalilah Zaghlol
  • Tuan Mohd Norhafiz Bin Tuan Kub

Abstract

This paper explores the correlation between managerial coaching, emotional intelligence, social support, employee resilience, and retention among healthcare workers in Malaysia's public healthcare sector. Retaining healthcare staff has become a severe difficulty in the BANI (Brittle, Anxious, Non-linear, Incomprehensible) environment, worsened by the COVID-19 epidemic. The study suggests that managerial coaching, emotional intelligence, and social support are essential for developing resilience among healthcare workers. This resilience, in turn, impacts their ability to stay in their jobs. The study will employ a quantitative cross-sectional survey approach to examine the links inside specific public hospitals in Malaysia. The results are anticipated to offer a vital understanding of how public healthcare in Malaysia can strategically improve staff resilience and retention, guaranteeing the long-term viability of the healthcare workforce in a world after the pandemic. This study enhances our comprehension of the intricate processes that impact staff retention in the public healthcare industry, providing practical implications for policymakers and healthcare managers.

Suggested Citation

  • Aina Liyana Azriddin & Dr Nursaadatun Nisak Ahmad & Profesor Madya Dr Hazliza Haron & Dr Azlul Kalilah Zaghlol & Tuan Mohd Norhafiz Bin Tuan Kub, 2024. "Exploring the Impact of Managerial Coaching, Emotional Intelligence and Social Support on Employee Retention: The Mediating Role of Employee Resilience in Malaysian Public Healthcare," Information Management and Business Review, AMH International, vol. 16(3), pages 317-327.
    • Handle: RePEc:rnd:arimbr:v:16:y:2024:i:3:p:317-327
    DOI: 10.22610/imbr.v16i3S(I)a.4213
    as

    Download full text from publisher

    File URL: https://ojs.amhinternational.com/index.php/imbr/article/view/4213/2728
    Download Restriction: no
    File URL: https://ojs.amhinternational.com/index.php/imbr/article/view/4213
    Download Restriction: no
    File URL: https://libkey.io/10.22610/imbr.v16i3S(I)a.4213?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Shumaila Naz & Cai Li & Qasim Ali Nisar & Muhammad Aamir Shafique Khan & Naveed Ahmad & Farooq Anwar, 2020. "A Study in the Relationship Between Supportive Work Environment and Employee Retention: Role of Organizational Commitment and Person–Organization Fit as Mediators," SAGE Open, , vol. 10(2), pages 21582440209, May.
    2. Naidu, Pridhivraj & Abdul Majid, Abdul Halim & Chuah, Francis, 2023. "Equity Sensitivity and Employee Retention through the Lenses of Social Exchange Theory among Specialist Doctors in Malaysia," Journal of Accounting and Finance in Emerging Economies, CSRC Publishing, Center for Sustainability Research and Consultancy Pakistan, vol. 9(4), pages 553-564, December.
    3. Mulcahy, Patrick & Mahal, Ajay & McPake, Barbara & Kane, Sumit & Ghosh, Prabir Kumar & Lee, John Tayu, 2021. "Is there an association between public spending on health and choice of healthcare providers across socioeconomic groups in India? - Evidence from a national sample," Social Science & Medicine, Elsevier, vol. 285(C).
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Nurul Mohammad Zayed & Friday Ogbu Edeh & Khan Mohammad Anwarul Islam & Vitalii Nitsenko & Tetiana Dubovyk & Hanna Doroshuk, 2022. "An Investigation into the Effect of Knowledge Management on Employee Retention in the Telecom Sector," Administrative Sciences, MDPI, vol. 12(4), pages 1-14, October.
    2. Hazem Ali & Min Li & Xunmin Qiu, 2024. "Examination of HRM practices in relation to the retention of Chinese Gen Z employees," Palgrave Communications, Palgrave Macmillan, vol. 11(1), pages 1-12, December.
    3. Yu Li & Hao Li, 2024. "Examining the Relationship Between Emotional Intelligence and Tacit Knowledge Sharing using a Moderated Mediation Model," SAGE Open, , vol. 14(3), pages 21582440241, September.
    4. Kane, Sumit & Joshi, Madhura & Desai, Sapna & Mahal, Ajay & McPake, Barbara, 2022. "People's care seeking journey for a chronic illness in rural India: Implications for policy and practice," Social Science & Medicine, Elsevier, vol. 312(C).
    5. S Gokula Krishnan & Satheeshkumar Rangasamy & Arundathi, K L, 2023. "Impact Of Employee Communication And Person Organization Fit On Employee Retention," Post-Print hal-04850902, HAL.
    6. Sahil Verma & Gurvinder Kaur, 2024. "Faculty Retention Dynamics: Investigating the Role of HR Climate, Trust, and Organizational Commitment in Higher Education Context," SAGE Open, , vol. 14(1), pages 21582440241, February.
    7. Faiz Mayah Alshammary & Dhakir Abbas Ali, 2024. "The Influence of Organizational Climate on Medical Employee Performance: Empirical Evidence from Hail Health Cluster," Journal of Social and Development Sciences, AMH International, vol. 14(4), pages 1-10.
    8. Ruth Nyamoko & Mary Mbithi & Gladys Kituku, 2024. "Influence of Recruitment on Organizational Performance of Custom and Border Organizations in Kenya," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 8(7), pages 308-317, July.
    9. Ali Ateeq & Abd Al-Aziz Al-refaei & Mohammed Alzoraiki & Marwan Milhem & Ali Nasser Al-Tahitah & Abdulhadi Ibrahim, 2024. "Sustaining Organizational Outcomes in Manufacturing Firms: The Role of HRM and Occupational Health and Safety," Sustainability, MDPI, vol. 16(3), pages 1-18, January.
    10. Rao, Krishna D. & Mehta, Akriti & Noonan, Caitlin & Peters, Michael A. & Perry, Henry, 2024. "Voting with their feet: Primary care provider choice and its implications for public sector primary care services in India," Social Science & Medicine, Elsevier, vol. 340(C).
    11. Patrick Harold Andrew & Kareem Jacqueline, 2021. "Development and Validation of Work Environment Services Scale (WESS)," Journal of Management and Business Administration. Central Europe, Sciendo, vol. 29(2), pages 89-120, June.
    12. Ghazala Aziz, 2023. "Impact of Green Innovation, Sustainable Economic Growth, and Carbon Emission on Public Health: New Evidence of Non-Linear ARDL Estimation," Sustainability, MDPI, vol. 15(4), pages 1-20, February.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:rnd:arimbr:v:16:y:2024:i:3:p:317-327. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Muhammad Tayyab (email available below). General contact details of provider: https://ojs.amhinternational.com/index.php/imbr .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.