IDEAS home Printed from https://ideas.repec.org/a/vrs/ejothr/v9y2019i2p58-67n1.html
   My bibliography  Save this article

The importance of cultural training in the hospitality sector

Author

Listed:
  • Roque Helena Cristina

    (School of Business Administration, Polytechnic Institute of Setubal, Portugal, CIESIUL, Polytechnic Institute of Setúbal, Business School, Campus do IPS - Estefanilha, 2910-761 Setúbal)

  • Ramos Madalena

    (ISCTE - University Institute of Lisbon, CIES-IUL, ISCTE-Instituto Universitário de Lisboa (ISCTE -IUL), CIES-IUL., Avenida das Forças Armadas,, 1649-026 Lisboa, Portugal)

Abstract

The human element is the most influential resource and the one that has the greatest responsibility in the organization’s effectiveness and efficiency. Therefore, the development of human resources and their training is fundamental to achieve organizational goals. Globalization facilitates the mobility of people around the world, increasing the number and diversity of tourists in hotels, from different cultures, bringing with them different perceptions of the quality of services. This new reality has become a challenge for human resources management practices, and specifically in one of its key areas, which is training. Studies show that training has a positive impact on skills development and worker performance. Given this importance, a cultural training programme is proposed for professionals of the hospitality sector that takes cultural values into account, as well as their impact on the interaction of these professionals with clients.

Suggested Citation

  • Roque Helena Cristina & Ramos Madalena, 2019. "The importance of cultural training in the hospitality sector," European Journal of Tourism, Hospitality and Recreation, Sciendo, vol. 9(2), pages 58-67, December.
    • Handle: RePEc:vrs:ejothr:v:9:y:2019:i:2:p:58-67:n:1
    DOI: 10.2478/ejthr-2019-0007
    as

    Download full text from publisher

    File URL: https://doi.org/10.2478/ejthr-2019-0007
    Download Restriction: no
    File URL: https://libkey.io/10.2478/ejthr-2019-0007?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Aizzat Nasurdin & Noor Ahmad & Cheng Tan, 2015. "Cultivating service-oriented citizenship behavior among hotel employees: the instrumental roles of training and compensation," Service Business, Springer;Pan-Pacific Business Association, vol. 9(2), pages 343-360, June.
    2. Gao, Baojun & Li, Xiangge & Liu, Shan & Fang, Debin, 2018. "How power distance affects online hotel ratings: The positive moderating roles of hotel chain and reviewers’ travel experience," Tourism Management, Elsevier, vol. 65(C), pages 176-186.
    3. Baum, Tom, 2015. "Human resources in tourism: Still waiting for change? – A 2015 reprise," Tourism Management, Elsevier, vol. 50(C), pages 204-212.
    4. Frank Nana Kweku Otoo & Mridula Mishra, 2018. "Impact of Human Resource Management (HRM) Practices on Hotel Industry’s Performance: The Mediating role of Employee Competencies," Indian Journal of Commerce and Management Studies, Educational Research Multimedia & Publications,India, vol. 9(2), pages 17-29, May.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Barbara Pavlakoviè & Eva Jereb, 2020. "Human Resources in Industrial Tourism," Academica Turistica - Tourism and Innovation Journal, University of Primorska Press, vol. 13(1), pages 51-65.
    2. Robinson, Danielle & MacDonald, Terri, 2019. "Tourism workforce development in the Kootenay-Rockies," Annals of Tourism Research, Elsevier, vol. 74(C), pages 204-207.
    3. Antonio Marsi & Emanuela Randon, 2021. "Tourist Tax and Ratings of Online Reviews," Working Papers wp1168, Dipartimento Scienze Economiche, Universita' di Bologna.
    4. Orestis Papadopoulos & Gregoris Ioannou, 2023. "Working in hospitality and catering in Greece and the UK: Do trade union membership and collective bargaining still matter?," European Journal of Industrial Relations, , vol. 29(2), pages 105-122, June.
    5. Teng Teng & Shengliang Zhang & Xiaodong Li & Yuan Chen, 2020. "Customer compliance with employee fuzzy requests in service encounters: a self-determination theory perspective," Service Business, Springer;Pan-Pacific Business Association, vol. 14(2), pages 217-240, June.
    6. Erdogan Koc & Ahu Yazici Ayyildiz, 2021. "Culture’s Influence on the Design and Delivery of the Marketing Mix Elements in Tourism and Hospitality," Sustainability, MDPI, vol. 13(21), pages 1-18, October.
    7. Harman Preet Singh & Mohammad Alshallaqi & Mohammed Altamimi, 2023. "Predicting Critical Factors Impacting Hotel Online Ratings: A Comparison of Religious and Commercial Destinations in Saudi Arabia," Sustainability, MDPI, vol. 15(15), pages 1-25, August.
    8. Valentine Calinaud & Jithendran Kokkranikal & Maria Gebbels, 2021. "Career Advancement for Women in the British Hospitality Industry: The Enabling Factors," Work, Employment & Society, British Sociological Association, vol. 35(4), pages 677-695, August.
    9. Ahani, Ali & Nilashi, Mehrbakhsh & Yadegaridehkordi, Elaheh & Sanzogni, Louis & Tarik, A. Rashid & Knox, Kathy & Samad, Sarminah & Ibrahim, Othman, 2019. "Revealing customers’ satisfaction and preferences through online review analysis: The case of Canary Islands hotels," Journal of Retailing and Consumer Services, Elsevier, vol. 51(C), pages 331-343.
    10. Xiao-kang Wang & Sheng-hui Wang & Hong-yu Zhang & Jian-qiang Wang & Lin Li, 2021. "The Recommendation Method for Hotel Selection Under Traveller Preference Characteristics: A Cloud-Based Multi-Criteria Group Decision Support Model," Group Decision and Negotiation, Springer, vol. 30(6), pages 1433-1469, December.
    11. Hong Liu & Zhihua Liu & Yongzeng Lai & Lin Li, 2021. "Factors Influencing Collaborative Innovation Project Performance: The Case of China," Sustainability, MDPI, vol. 13(13), pages 1-19, July.
    12. Daniel Dorta-Afonso & Manuel González-de-la-Rosa & Francisco J. García-Rodríguez & Laura Romero-Domínguez, 2021. "Effects of High-Performance Work Systems (HPWS) on Hospitality Employees’ Outcomes through Their Organizational Commitment, Motivation, and Job Satisfaction," Sustainability, MDPI, vol. 13(6), pages 1-18, March.
    13. Wen-Kuo Chen & Dalianus Riantama & Long-Sheng Chen, 2020. "Using a Text Mining Approach to Hear Voices of Customers from Social Media toward the Fast-Food Restaurant Industry," Sustainability, MDPI, vol. 13(1), pages 1-17, December.
    14. Marios Kokkodis & Theodoros Lappas, 2020. "Your Hometown Matters: Popularity-Difference Bias in Online Reputation Platforms," Information Systems Research, INFORMS, vol. 31(2), pages 412-430, June.
    15. Hyun-Jeong Ban & Hayeon Choi & Eun-Kyong Choi & Sanghyeop Lee & Hak-Seon Kim, 2019. "Investigating Key Attributes in Experience and Satisfaction of Hotel Customer Using Online Review Data," Sustainability, MDPI, vol. 11(23), pages 1-13, November.
    16. Ikechukwu O Ezeuduji & Thandokazi Lulu Mbane, 2017. "Employee Retention Factors: The Case of Hotels in Cape Town, South Africa," Journal of Economics and Behavioral Studies, AMH International, vol. 9(1), pages 6-16.
    17. Zhang, Ziqiong & Qiao, Shuchen & Chen, Ying & Zhang, Zili, 2022. "Effects of spatial distance on consumers' review effort," Annals of Tourism Research, Elsevier, vol. 94(C).
    18. Alja Žigo & Janja Gabruc & Emil Juvan, 2017. "Employment Experience of Immigrant Workers in Tourism," Academica Turistica - Tourism and Innovation Journal, University of Primorska Press, vol. 10(2), pages 151-165.
    19. Mariani, Marcello M. & Borghi, Matteo & Laker, Benjamin, 2023. "Do submission devices influence online review ratings differently across different types of platforms? A big data analysis," Technological Forecasting and Social Change, Elsevier, vol. 189(C).
    20. Diana Foris & Alina Simona Tecau & Madalina Hartescu & Tiberiu Foris, 2020. "Relevance of the features regarding the performance of booking websites," Tourism Economics, , vol. 26(6), pages 1021-1041, September.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:vrs:ejothr:v:9:y:2019:i:2:p:58-67:n:1. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Peter Golla (email available below). General contact details of provider: https://www.sciendo.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.