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Human Resources in Industrial Tourism

Author

Listed:
  • Barbara Pavlakovic

    (Faculty of Tourism, University of Maribor, Slovenia)

  • Eva Jereb

    (Faculty of Organizational Sciences, University of Maribor, Slovenia)

Abstract

Industrial tourism, as a specific type of tourism, emerged over a century ago but was not studied widely until recently. However, most of the current research is focused either on heritage industrial tourism or on several aspects, such as visitor characteristics, relation to the local economy, and similar. This paper attempts to highlight the human resources aspect of industrial tourism in different organisations.Our primary research methods were observation with participation (joining factory tours) and semi-structured interviews with company representatives.We define various existing categories of industrial tourism human resourcesmodels of organisations that carry out industrial tourism, the necessary competences for the workplace, and the methods of educating industrial tourism employees. Based on the gathered results, we propose some guidelines for companies to follow in forming their products of industrial tourism.

Suggested Citation

  • Barbara Pavlakovic & Eva Jereb, 2020. "Human Resources in Industrial Tourism," Academica Turistica - Tourism and Innovation Journal, University of Primorska Press, vol. 13(1), pages 51-65.
    • Handle: RePEc:prp:jattij:v:13:y:2020:i:1:p:51-65
    DOI: 10.26493/2335-4194.13.51-65
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    References listed on IDEAS

    as
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    2. Baum, Tom, 2015. "Human resources in tourism: Still waiting for change? – A 2015 reprise," Tourism Management, Elsevier, vol. 50(C), pages 204-212.
    3. Barbara Pavlakoviè & Eva Jereb, 2020. "Human Resources in Industrial Tourism," Academica Turistica - Tourism and Innovation Journal, University of Primorska Press, vol. 13(1), pages 51-65.
    4. Leo van den Berg & Alexander Otgaar & Christian Berger & Rachel Xiang Feng, 2010. "Industrial Tourism: Opportunities for City and Enterprise," Chapters, in: Peter Karl Kresl (ed.), Economic Strategies for Mature Industrial Economies, chapter 10, Edward Elgar Publishing.
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    8. Baum, Tom & Kralj, Anna & Robinson, Richard N.S. & Solnet, David J., 2016. "Tourism workforce research: A review, taxonomy and agenda," Annals of Tourism Research, Elsevier, vol. 60(C), pages 1-22.
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    1. Barbara Pavlakoviè & Eva Jereb, 2020. "Human Resources in Industrial Tourism," Academica Turistica - Tourism and Innovation Journal, University of Primorska Press, vol. 13(1), pages 51-65.

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