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Community monitoring interventions to curb corruption and increase access and quality in service delivery: a systematic review

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  • Ezequiel Molina
  • Laura Carella
  • Ana Pacheco
  • Guillermo Cruces
  • Leonardo Gasparini

Abstract

There is a belief that allowing communities monitoring power over providers could be beneficial for improving service delivery and reducing corruption in service delivery. In community monitoring interventions (CMIs), the community is given the opportunity to observe and assess providers’ performance and provide feedback to providers and politicians. This systematic review and meta-analysis appraises and synthesises evidence on the effects of CMIs on access and quality of service delivery and corruption outcomes in low and middle-income countries. The results indicate evidence of beneficial effects of CMIs on service delivery quality and on helping to curb corruption. The potential benefits of CMIs on access to and quality of services are likely to be higher when interventions are designed so that contact between both actors are promoted, and tools for citizens to monitor agents’ performance are provided. However, more rigorous research is needed to address this hypothesis.

Suggested Citation

  • Ezequiel Molina & Laura Carella & Ana Pacheco & Guillermo Cruces & Leonardo Gasparini, 2017. "Community monitoring interventions to curb corruption and increase access and quality in service delivery: a systematic review," Journal of Development Effectiveness, Taylor & Francis Journals, vol. 9(4), pages 462-499, October.
  • Handle: RePEc:taf:jdevef:v:9:y:2017:i:4:p:462-499
    DOI: 10.1080/19439342.2017.1378243
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    File URL: http://hdl.handle.net/10.1080/19439342.2017.1378243
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    References listed on IDEAS

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    1. Dena Ringold & Alaka Holla & Margaret Koziol & Santhosh Srinivasan, 2012. "Citizens and Service Delivery : Assessing the Use of Social Accountability Approaches in the Human Development Sectors," World Bank Publications, The World Bank, number 2377, October.
    2. Anthony Downs, 1957. "An Economic Theory of Political Action in a Democracy," Journal of Political Economy, University of Chicago Press, vol. 65, pages 135-135.
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    Cited by:

    1. Andrew Dustan & Juan Manuel Hernandez-Agramonte & Stanislao Maldonado, 2018. "Motivating bureaucrats with non-monetary incentives when state capacity is weak: Evidence from large-scale," Natural Field Experiments 00664, The Field Experiments Website.
    2. Dustan, Andrew & Maldonado, Stanislao & Hernandez-Agramonte, Juan Manuel, 2018. "Motivating bureaucrats with non-monetary incentives when state capacity is weak: Evidence from large-scale field experiments in Peru," MPRA Paper 90952, University Library of Munich, Germany.
    3. Arkedis, Jean & Creighton, Jessica & Dixit, Akshay & Fung, Archon & Kosack, Stephen & Levy, Dan & Tolmie, Courtney, 2019. "Can Transparency and Accountability Programs Improve Health? Experimental Evidence from Indonesia and Tanzania," Working Paper Series rwp19-020, Harvard University, John F. Kennedy School of Government.

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