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Website quality factor as a multidimensional construct and its impact on the use of e-banking

Author

Listed:
  • Radovan Bačík

    (University of Prešov, Slovakia)

  • Beata Gavurova

    (Technical University of Košice, Slovakia)

  • Igor Fedorko

    (University of Prešov, Slovakia)

  • Richard Fedorko

    (University of Prešov, Slovakia)

Abstract

The aim of this paper is to determine the significance of the impact of website quality on the expected performance and the actual use of e-banking. The aim of this paper is to create a model that identifies the impact of website quality on the use of electronic banking. With Unified Theory of Acceptance and Use of Technology (UTAUT) and use of technology as a theoretical basis, this paper identifies specific features of websites and their impact on the use of internet banking by tourists in destinations. In general, the results of our research show that the perceived quality of the website is a multi-dimensional concept. The quality of the website has an indirect impact on the behavior of the user, which is expressed by the frequency of using internet banking. This indirect effect is mediated by the expected performance factor.

Suggested Citation

  • Radovan Bačík & Beata Gavurova & Igor Fedorko & Richard Fedorko, 2021. "Website quality factor as a multidimensional construct and its impact on the use of e-banking," Entrepreneurship and Sustainability Issues, VsI Entrepreneurship and Sustainability Center, vol. 9(1), pages 542-557, September.
    • Handle: RePEc:ssi:jouesi:v:9:y:2021:i:1:p:542-557
    DOI: 10.9770/jesi.2021.9.1(34)
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    References listed on IDEAS

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    More about this item

    Keywords

    e-banking usage; website quality factors; consumer behavior; UTAUT; website usage;
    All these keywords.

    JEL classification:

    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation

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