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ICT introduction in the city councils. A regional analysis


  • Alicia Llorca


  • Laura Fernández-Durán


  • Gislaine Souza Rech



The peculiarities and heterogeneity of city councils hinder the homogenous implementation of Information and Communication Technologies (ICT) in all Spanish regions. This study investigates some city council websites and its aim is to enhance the degree of ICT integration, relating it to municipality size. The websites of six Spanish regions have been analyzed and aspects such as accessibility, e-participation, transparency, website design, and use of channels as well as the usefulness to the user have been investigated. In certain aspects, some regional differences and deficiencies have been observed, particularly in small municipalities. Other issues such as participation or use of languages besides the official ones do not seem to be related to size. Copyright Springer-Verlag 2009

Suggested Citation

  • Alicia Llorca & Laura Fernández-Durán & Gislaine Souza Rech, 2009. "ICT introduction in the city councils. A regional analysis," Service Business, Springer;Pan-Pacific Business Association, vol. 3(2), pages 131-147, June.
  • Handle: RePEc:spr:svcbiz:v:3:y:2009:i:2:p:131-147
    DOI: 10.1007/s11628-009-0063-9

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    References listed on IDEAS

    1. Kenneth Law & Chi-Sum Wong & Guo-Hua Huang & Xiaoxuan Li, 2008. "The effects of emotional intelligence on job performance and life satisfaction for the research and development scientists in China," Asia Pacific Journal of Management, Springer, vol. 25(1), pages 51-69, January.
    2. Osman M. Karatepe & Georgiana Karadas, 2011. "The effect of management commitment to service quality on job embeddedness and performance outcomes," Journal of Business Economics and Management, Taylor & Francis Journals, vol. 13(4), pages 614-636, July.
    3. Herbert A. Simon, 1991. "Organizations and Markets," Journal of Economic Perspectives, American Economic Association, vol. 5(2), pages 25-44, Spring.
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