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Server assignment policies in queues with customer abandonments

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  • Hayriye Ayhan

    (Georgia Institute of Technology)

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  • Hayriye Ayhan, 2022. "Server assignment policies in queues with customer abandonments," Queueing Systems: Theory and Applications, Springer, vol. 100(3), pages 393-395, April.
    • Handle: RePEc:spr:queues:v:100:y:2022:i:3:d:10.1007_s11134-022-09792-5
    DOI: 10.1007/s11134-022-09792-5
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    References listed on IDEAS

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    1. C. J. Ancker & A. V. Gafarian, 1963. "Some Queuing Problems with Balking and Reneging. I," Operations Research, INFORMS, vol. 11(1), pages 88-100, February.
    2. Ger Koole & Auke Pot, 2011. "TECHNICAL NOTE---A Note on Profit Maximization and Monotonicity for Inbound Call Centers," Operations Research, INFORMS, vol. 59(5), pages 1304-1308, October.
    3. Ward Whitt, 2006. "Fluid Models for Multiserver Queues with Abandonments," Operations Research, INFORMS, vol. 54(1), pages 37-54, February.
    4. Gabriel Zayas-Cabán & Jingui Xie & Linda V. Green & Mark E. Lewis, 2016. "Dynamic control of a tandem system with abandonments," Queueing Systems: Theory and Applications, Springer, vol. 84(3), pages 279-293, December.
    5. Oualid Jouini & Auke Pot & Ger Koole & Yves Dallery, 2010. "Online Scheduling Policies for Multiclass Call Centers with Impatient Customers," Post-Print hal-00565528, HAL.
    6. D. Y. Barrer, 1957. "Queuing with Impatient Customers and Indifferent Clerks," Operations Research, INFORMS, vol. 5(5), pages 644-649, October.
    7. Tolga Tezcan, 2008. "Optimal Control of Distributed Parallel Server Systems Under the Halfin and Whitt Regime," Mathematics of Operations Research, INFORMS, vol. 33(1), pages 51-90, February.
    8. Sigrún Andradóttir & Hayriye Ayhan & Douglas G. Down, 2001. "Server Assignment Policies for Maximizing the Steady-State Throughput of Finite Queueing Systems," Management Science, INFORMS, vol. 47(10), pages 1421-1439, October.
    9. Jouini, Oualid & Pot, Auke & Koole, Ger & Dallery, Yves, 2010. "Online scheduling policies for multiclass call centers with impatient customers," European Journal of Operational Research, Elsevier, vol. 207(1), pages 258-268, November.
    10. D. Y. Barrer, 1957. "Queuing with Impatient Customers and Ordered Service," Operations Research, INFORMS, vol. 5(5), pages 650-656, October.
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