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E-government implementation: A bird’s eye view of issues relating to costs, opportunities, benefits and risks

Author

Listed:
  • Vishanth Weerakkody

    (Business School, Brunel University)

  • Zahir Irani

    (Business School, Brunel University)

  • Habin Lee

    (Business School, Brunel University)

  • Ibrahim Osman

    (American University of Beirut)

  • Nitham Hindi

    (Qatar University)

Abstract

After more than a decade of comprehensive research work in the area of electronic government (e-government), no attempt has yet been made to undertake a systematic literature review on the costs, opportunities, benefits and risks that influence the implementation of e-government. This is particularly significant given the various related challenges that governments have faced over the years when implementing e-government initiatives. Hence, the aim of this paper is to undertake a comprehensive analysis of relevant literature addressing these issues using a systematic review of 132 studies identified from the Scopus online database and Google Scholar together with a manual review of relevant papers from journals dedicated to electronic government research such as Electronic Government, an International Journal (EGIJ), International Journal of Electronic Government Research (IJEGR) and Transforming Government: People, Process, and Policy (TGPPP). The overall review indicated that although a large number of papers discuss costs, opportunities, benefits and risks, treatment of these issues have tended to be superficial. Moreover, there is a lack of empirical studies which can statistically evaluate the performance of these constructs in relation to the various e-government systems. Therefore, this research would help governments to better analyse the impact of costs, opportunities, benefits and risks on the success of e-government systems and its pre-adoption from an implementation perspective.

Suggested Citation

  • Vishanth Weerakkody & Zahir Irani & Habin Lee & Ibrahim Osman & Nitham Hindi, 2015. "E-government implementation: A bird’s eye view of issues relating to costs, opportunities, benefits and risks," Information Systems Frontiers, Springer, vol. 17(4), pages 889-915, August.
    • Handle: RePEc:spr:infosf:v:17:y:2015:i:4:d:10.1007_s10796-013-9472-3
    DOI: 10.1007/s10796-013-9472-3
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    References listed on IDEAS

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    1. Aisson Lawson-Body & Jared Keengwe & Laurence Mukankusi & Abdou Illia & Glen Miller, 2008. "E-Government Service Delivery Performance: An Adaptation of the Balanced Scorecard to the Public Sector," Journal of Electronic Commerce in Organizations (JECO), IGI Global, vol. 6(2), pages 11-28, April.
    2. Silvia Bolgherini, 2007. "The Technology Trap and the Role of Political and Cultural Variables: A Critical Analysis of the E‐Government Policies," Review of Policy Research, Policy Studies Organization, vol. 24(3), pages 259-275, May.
    3. Lau, T.Y. & Aboulhoson, Mira & Lin, Carolyn & Atkin, David J., 2008. "Adoption of e-government in three Latin American countries: Argentina, Brazil and Mexico," Telecommunications Policy, Elsevier, vol. 32(2), pages 88-100, March.
    4. Ludwig Christian Schaupp & Lemuria Carter, 2010. "The impact of trust, risk and optimism bias on E-file adoption," Information Systems Frontiers, Springer, vol. 12(3), pages 299-309, July.
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    Cited by:

    1. Osman, Ibrahim H. & Anouze, Abdel Latef & Irani, Zahir & Lee, Habin & Medeni, Tunç D. & Weerakkody, Vishanth, 2019. "A cognitive analytics management framework for the transformation of electronic government services from users’ perspective to create sustainable shared values," European Journal of Operational Research, Elsevier, vol. 278(2), pages 514-532.
    2. Raed Kareem Kanaan & Ghassan Abumatar & Musa Al-Lozi & Alhareth Mohammed Abu Hussein, 2019. "Implementation of M-government: Leveraging Mobile Technology to Streamline the E-governance Framework," Journal of Social Sciences (COES&RJ-JSS), , vol. 8(3), pages 495-508, July.
    3. Palaco, Ileana & Park, Min Jae & Kim, Suk Kyoung & Rho, Jae Jeung, 2019. "Public–private partnerships for e-government in developing countries: An early stage assessment framework," Evaluation and Program Planning, Elsevier, vol. 72(C), pages 205-218.
    4. Stephen Jackson & Meng Seng Wong, 2017. "A cultural theory analysis of e-government: Insights from a local government council in Malaysia," Information Systems Frontiers, Springer, vol. 19(6), pages 1391-1405, December.
    5. Humphrey M. Sabi & Faith-Michael E. Uzoka & Kehbuma Langmia & Felix N. Njeh & Clive K. Tsuma, 2018. "A cross-country model of contextual factors impacting cloud computing adoption at universities in sub-Saharan Africa," Information Systems Frontiers, Springer, vol. 20(6), pages 1381-1404, December.

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