IDEAS home Printed from https://ideas.repec.org/a/spr/ijsaem/v11y2020i6d10.1007_s13198-020-00959-y.html
   My bibliography  Save this article

Business process management (BPM): terminologies and methodologies unified

Author

Listed:
  • Alaa M. Ubaid

    (University of Sharjah)

  • Fikri T. Dweiri

    (University of Sharjah)

Abstract

Business process management (BPM) is one of the effective performance management methodologies used in managing process-oriented organizations. BPM was adopted by many organizations and impressive results were achieved. However, BPM still in its infancy and many issues yet to be resolved. Having a unified list of the BPM critical success factors (CSFs) and BPM principles considered one of the important research areas. The literature review showed that despite the majority of BPM principles and CSFs are the same or there are minor differences between them, different terminologies were used to describe them. The literature review showed also that the methodologies used for BPM implementation were either very old, it does not cover the human interaction with BPM systems (BPMS), or it describes BPM methodology partially. Therefore, the main objectives of this research are building insights about BPM’s most recent developments, unifying BPM principles and CSFs and proposing a comprehensive BPM. The literature was analyzed to extract BPM’s developments. Moreover, the mapping process was used to propose a unified list of BPM CSFs and BPM principles. A critical success principles (CSPs) name was given to the unified list. 22 CSPs were identified, based on the nature of CSPs and implementation level, CSPs were classified into three main areas or levels namely strategic, supportive and operational CSPs. Out of 22 CSPs, 36.5% of CSPs were classified as a strategic CSPs, 45.5% of CSPs were classified as operational CSPs, and only 18% were classified as a supportive CSPs. A comprehensive BPM methodology was proposed, the proposed methodology combining the steps of generic BPM methodologies and BPMS methodologies and it is unifying the terminologies used in the reviewed methodologies. Pros and cons of the proposed methodology discussed in this research. The implications of this research can be seen in both theoretical and practical sides. For the theoretical side, the researchers can see the most recent developments in the scope of BPM, summarized in this research, and build on it to conduct future research. The proposed CSPs can be further analyzed to find the relationship between CSPs and how each one of them can affect BPM implementation. The proposed BPM methodology can be tested by applying it to the different business sectors and measure organizations’ performance during implementation stages. For the practical side, the proposed methodology can provide a guide for managers and organization leaders about the right steps to be followed during implementing BPM and conducting BPM projects. Moreover, CSPs can guide BPM project managers, organization leaders, and business excellence units to focus their efforts on the significant improvement areas and actions to be taken on strategic and operational levels.

Suggested Citation

  • Alaa M. Ubaid & Fikri T. Dweiri, 2020. "Business process management (BPM): terminologies and methodologies unified," International Journal of System Assurance Engineering and Management, Springer;The Society for Reliability, Engineering Quality and Operations Management (SREQOM),India, and Division of Operation and Maintenance, Lulea University of Technology, Sweden, vol. 11(6), pages 1046-1064, December.
    • Handle: RePEc:spr:ijsaem:v:11:y:2020:i:6:d:10.1007_s13198-020-00959-y
    DOI: 10.1007/s13198-020-00959-y
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s13198-020-00959-y
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.
    File URL: https://libkey.io/10.1007/s13198-020-00959-y?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to

    for a different version of it.

    References listed on IDEAS

    as
    1. Bai, Chunguang & Sarkis, Joseph, 2013. "A grey-based DEMATEL model for evaluating business process management critical success factors," International Journal of Production Economics, Elsevier, vol. 146(1), pages 281-292.
    2. Dalia Suša Vugec & Lucija Ivancic & Ljubica Milanovic Glavan, 2019. "Business Process Management and Corporate Performance Management: Does Their Alignment Impact Organizational Performance," Interdisciplinary Description of Complex Systems - scientific journal, Croatian Interdisciplinary Society Provider Homepage: http://indecs.eu, vol. 17(2-B), pages 368-384.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Chinekwu Somtochukwu Odionu & Peter Adeyemo Adepoju & Ugochukwu Francis Ikwuanusi & Chima Azubuike & Aumbur Kwaghter Sule, 2024. "The Role of BPM Tools in Achieving Digital Transformation," International Journal of Research and Scientific Innovation, International Journal of Research and Scientific Innovation (IJRSI), vol. 11(12), pages 791-801, December.
    2. Sotiris P. Gayialis & Evripidis P. Kechagias & Georgios A. Papadopoulos & Nikolaos A. Panayiotou, 2022. "A Business Process Reference Model for the Development of a Wine Traceability System," Sustainability, MDPI, vol. 14(18), pages 1-23, September.
    3. Irina A. Naugolnova & Nazira A. Gumar, 2022. "Project-process approach as a tool for organizations striving for sustainable development and competitiveness in the market," Economic Consultant, Scientific and Educational Initiative LLC, vol. 3(2), pages 32-42.
    4. Pallavi Sood & Chetan Sharma & Shivinder Nijjer & Sumit Sakhuja, 2023. "Review the role of artificial intelligence in detecting and preventing financial fraud using natural language processing," International Journal of System Assurance Engineering and Management, Springer;The Society for Reliability, Engineering Quality and Operations Management (SREQOM),India, and Division of Operation and Maintenance, Lulea University of Technology, Sweden, vol. 14(6), pages 2120-2135, December.
    5. Edison Atencio & Guillermo Bustos & Mauro Mancini, 2022. "Enterprise Architecture Approach for Project Management and Project-Based Organizations: A Review," Sustainability, MDPI, vol. 14(16), pages 1-25, August.
    6. Stanisław Brzeziński & Agnieszka Bitkowska, 2022. "Integrated Business Process Management in Contemporary Enterprises - a Challenge or a Necessity?," Contemporary Economics, University of Economics and Human Sciences in Warsaw., vol. 16(4), December.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Jurczuk Arkadiusz, 2021. "Barriers to implementation of business process governance mechanisms," Engineering Management in Production and Services, Sciendo, vol. 13(4), pages 22-38, December.
    2. Syed Imran Zaman & Sharfuddin Ahmed Khan & Sahar Qabool & Himanshu Gupta, 2023. "How digitalization in banking improve service supply chain resilience of e-commerce sector? a technological adoption model approach," Operations Management Research, Springer, vol. 16(2), pages 904-930, June.
    3. Panos T. Chountalas & Stamatios K. Chrysikopoulos & Konstantina K. Agoraki & Natalia Chatzifoti, 2025. "Modeling Critical Success Factors for Green Energy Integration in Data Centers," Sustainability, MDPI, vol. 17(8), pages 1-22, April.
    4. Cui, Li & Chan, Hing Kai & Zhou, Yizhuo & Dai, Jing & Lim, Jia Jia, 2019. "Exploring critical factors of green business failure based on Grey-Decision Making Trial and Evaluation Laboratory (DEMATEL)," Journal of Business Research, Elsevier, vol. 98(C), pages 450-461.
    5. Sangita Choudhary & Anil Kumar & Sunil Luthra & Jose Arturo Garza‐Reyes & Simon Peter Nadeem, 2020. "The adoption of environmentally sustainable supply chain management: Measuring the relative effectiveness of hard dimensions," Business Strategy and the Environment, Wiley Blackwell, vol. 29(8), pages 3104-3122, December.
    6. Rui Meng & Lirong Zhang & Hongkuan Zang & Shichao Jin, 2021. "Evaluation of Environmental and Economic Integrated Benefits of Photovoltaic Poverty Alleviation Technology in the Sanjiangyuan Region of Qinghai Province," Sustainability, MDPI, vol. 13(23), pages 1-19, November.
    7. Tolonen, Arto & Haapasalo, Harri & Harkonen, Janne & Verrollot, Jordan, 2017. "Supply chain capability creation – The creation of the supply chain readiness for a new product during product development process," International Journal of Production Economics, Elsevier, vol. 194(C), pages 237-245.
    8. Ranđelović Aleksandra Stoiljković & Milojević Radenko & Radosavljević Marija, 2018. "Identification and Analysis of Key Business Process Management Factors," Economic Themes, Sciendo, vol. 56(1), pages 57-78, April.
    9. Nikita Osintsev & Aleksandr Rakhmangulov, 2025. "Supply Chain Sustainability Drivers: Identification and Multi-Criteria Assessment," Logistics, MDPI, vol. 9(1), pages 1-45, February.
    10. Venkatesh, V.G. & Zhang, Abraham & Deakins, Eric & Mani, Venkatesh, 2021. "Antecedents of social sustainability noncompliance in the Indian apparel sector," International Journal of Production Economics, Elsevier, vol. 234(C).
    11. Yuqian Shi & Sheng Yu & Jie Mei, 2025. "Strategic Decision-Making Enhancement through Graph-Optimized DEMATEL-AHP with Pruning," Group Decision and Negotiation, Springer, vol. 34(1), pages 105-133, February.
    12. Syed Imran Zaman & Sobia Jamil & Syed Ahsan Ali Zaman & Yushi Jiang, 2025. "Engaging the Modern Workforce: Bridging the Gap Between Technology and Individual Factors," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 16(1), pages 412-452, March.
    13. Luthra, Sunil & Garg, Dixit & Haleem, Abid, 2015. "An analysis of interactions among critical success factors to implement green supply chain management towards sustainability: An Indian perspective," Resources Policy, Elsevier, vol. 46(P1), pages 37-50.
    14. Paul, Sanjoy Kumar & Chowdhury, Priyabrata & Moktadir, Md. Abdul & Lau, Kwok Hung, 2021. "Supply chain recovery challenges in the wake of COVID-19 pandemic," Journal of Business Research, Elsevier, vol. 136(C), pages 316-329.
    15. Mukherjee, Abheek Anjan & Raj, Alok & Aggarwal, Shikha, 2023. "Identification of barriers and their mitigation strategies for industry 5.0 implementation in emerging economies," International Journal of Production Economics, Elsevier, vol. 257(C).
    16. Tolonen, Arto & Shahmarichatghieh, Marzieh & Harkonen, Janne & Haapasalo, Harri, 2015. "Product portfolio management – Targets and key performance indicators for product portfolio renewal over life cycle," International Journal of Production Economics, Elsevier, vol. 170(PB), pages 468-477.
    17. Tuncay Ozcan & Fatih Tuysuz, 2016. "Modified Grey Relational Analysis Integrated with Grey Dematel Approach for the Performance Evaluation of Retail Stores," International Journal of Information Technology & Decision Making (IJITDM), World Scientific Publishing Co. Pte. Ltd., vol. 15(02), pages 353-386, March.
    18. Aliza Sharmin & Md. Adib Rahman & Sayem Ahmed & Syed Mithun Ali, 2024. "Addressing critical success factors for improving concurrent emergency management: lessons learned from the COVID-19 pandemic," Annals of Operations Research, Springer, vol. 335(3), pages 1267-1301, April.
    19. Kouhizadeh, Mahtab & Saberi, Sara & Sarkis, Joseph, 2021. "Blockchain technology and the sustainable supply chain: Theoretically exploring adoption barriers," International Journal of Production Economics, Elsevier, vol. 231(C).
    20. Ieva Meidute-Kavaliauskiene & Halil Ibrahim Cebeci & Shahryar Ghorbani & Renata Činčikaitė, 2021. "An Integrated Approach for Evaluating Lean Innovation Practices in the Pharmaceutical Supply Chain," Logistics, MDPI, vol. 5(4), pages 1-17, October.

    More about this item

    Keywords

    ;
    ;
    ;
    ;

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:ijsaem:v:11:y:2020:i:6:d:10.1007_s13198-020-00959-y. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.