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The Role of BPM Tools in Achieving Digital Transformation

Author

Listed:
  • Chinekwu Somtochukwu Odionu

    (Independent Researcher, Texas, USA)

  • Peter Adeyemo Adepoju

    (Independent Researcher, United Kingdom)

  • Ugochukwu Francis Ikwuanusi

    (Texas A&M University-Commerce, Texas, USA)

  • Chima Azubuike

    (Guaranty Trust Bank (Nigeria) Limited)

  • Aumbur Kwaghter Sule

    (Independent Researcher, Abuja, Nigeria)

Abstract

Digital transformation is reshaping the business landscape, necessitating significant changes in how organizations operate and deliver value. This review paper explores the critical role of Business Process Management (BPM) tools in facilitating digital transformation. It examines how BPM tools align organizational processes with digital transformation goals, improve process efficiency through automation, and integrate with emerging technologies such as AI, machine learning, and the Internet of Things. Furthermore, the paper highlights the strategic implications of BPM tools for organizations, including the need for cultural change, enhancement of customer experience, and long-term sustainability. The discussion concludes with analyzing future trends, predicting greater integration with advanced technologies, and a stronger focus on customer-centric BPM. BPM tools will remain essential for driving innovation, operational agility, and continuous improvement in a digital-first business environment.

Suggested Citation

  • Chinekwu Somtochukwu Odionu & Peter Adeyemo Adepoju & Ugochukwu Francis Ikwuanusi & Chima Azubuike & Aumbur Kwaghter Sule, 2024. "The Role of BPM Tools in Achieving Digital Transformation," International Journal of Research and Scientific Innovation, International Journal of Research and Scientific Innovation (IJRSI), vol. 11(12), pages 791-801, December.
    • Handle: RePEc:bjc:journl:v:11:y:2024:i:12:p:791-801
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    References listed on IDEAS

    as
    1. Hoyer, Wayne D. & Kroschke, Mirja & Schmitt, Bernd & Kraume, Karsten & Shankar, Venkatesh, 2020. "Transforming the Customer Experience Through New Technologies," Journal of Interactive Marketing, Elsevier, vol. 51(C), pages 57-71.
    2. Inga Stravinskiene & Dalius Serafinas, 2020. "The Link between Business Process Management and Quality Management," JRFM, MDPI, vol. 13(10), pages 1-11, September.
    3. Alaa M. Ubaid & Fikri T. Dweiri, 2020. "Business process management (BPM): terminologies and methodologies unified," International Journal of System Assurance Engineering and Management, Springer;The Society for Reliability, Engineering Quality and Operations Management (SREQOM),India, and Division of Operation and Maintenance, Lulea University of Technology, Sweden, vol. 11(6), pages 1046-1064, December.
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