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Leveraging ICT Capabilities in Potentially Deceptive Interactions: An Integrated Theoretical Model to Improve Detectability

Author

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  • Matthew L. Jensen

    (University of Oklahoma)

  • Laku Chidambaram

    (University of Oklahoma)

Abstract

With the proliferating use of information and communication technologies (ICTs), deception is increasingly being perpetrated through technology-mediated channels. Deception can result in substantial costs to individuals and organizations. However, the mechanisms by which ICT capabilities influence the detection of deception remain largely unexplored. This paper discusses how specific ICT capabilities can be leveraged to detect deception before, during and after the exchange of deceptive messages. We develop an integrated theoretical model and detail propositions grouped under two broad media capabilities—transmissibility and extensibility—derived from Saussurean structuralist theory that views ideas and artifacts in terms of binary opposition. Further, our theoretical model includes two key contingencies that affect deception detection—the overtness of deception and the skill disparity between the deceiver and the receiver. Finally, we conclude by discussing the implications of our theory for practice and offer suggestions for future research.

Suggested Citation

  • Matthew L. Jensen & Laku Chidambaram, 2015. "Leveraging ICT Capabilities in Potentially Deceptive Interactions: An Integrated Theoretical Model to Improve Detectability," Group Decision and Negotiation, Springer, vol. 24(2), pages 271-298, March.
    • Handle: RePEc:spr:grdene:v:24:y:2015:i:2:d:10.1007_s10726-014-9389-3
    DOI: 10.1007/s10726-014-9389-3
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    References listed on IDEAS

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    1. Judee K. Burgoon & Fang Chen & Douglas P. Twitchell, 2010. "Deception and its Detection Under Synchronous and Asynchronous Computer-Mediated Communication," Group Decision and Negotiation, Springer, vol. 19(4), pages 345-366, July.
    2. John R. Carlson & Joey F. George, 2004. "Media Appropriateness in the Conduct and Discovery of Deceptive Communication: The Relative Influence of Richness and Synchronicity," Group Decision and Negotiation, Springer, vol. 13(2), pages 191-210, March.
    3. Zhengrui Jiang & Vijay S. Mookerjee & Sumit Sarkar, 2005. "Lying on the Web: Implications for Expert Systems Redesign," Information Systems Research, INFORMS, vol. 16(2), pages 131-148, June.
    4. Peter Fleming & Stelios C. Zyglidopoulos, 2008. "The Escalation of Deception in Organizations," Journal of Business Ethics, Springer, vol. 81(4), pages 837-850, September.
    5. John R. Carlson & Joey F. George & Judee K. Burgoon & Mark Adkins & Cindy H. White, 2004. "Deception in Computer-Mediated Communication," Group Decision and Negotiation, Springer, vol. 13(1), pages 5-28, January.
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